LAB-0P2153.Operations Support Specialist 3

Los Alamos National Laboratory; Los Alamos (NM); On-site; USD 73,000 - 115,000; Full time

Job summary

Los Alamos National Laboratory is seeking an Operations Support Specialist to provide operations support to PIE-DO division managers and staff in a fast-paced, collaborative environment at Los Alamos, NM. The role offers opportunities to improve processes, coordinate training, manage documentation, and support end-to-end operations while exercising initiative and professionalism.

The position is filled at level 2 or 3 depending on experience, with duties expanding at the higher level to include

Qualifications

• Experience providing administrative or operational support and coordinating activities.
• Experience coordinating training activities, scheduling courses, tracking completion, and maintaining training records.
• Experience preparing, reviewing, and distributing professional correspondence, reports, or organizational communications with accuracy.
• Proficiency with Microsoft Office applications (Excel, Word, Outlook, Teams) to organize information and generate reports.
• Ability to prioritize multiple assignments and meet deadlines in a dynamic environment.
• Ability to communicate professionally with diverse stakeholders and provide responsive customer service.

Responsibilities

• Provides issues management support with data analysis and development of assessments/recommendations.
• Resolves a wide range of issues with creative, timely solutions.
• Supports documentation, administrative tasks, and end-to-end operational activities.
• Coordinates training activities, monitors progress, and maintains records.
• Develops and maintains reports and organizational communications; aids supervisors as needed.
• Assists in improving processes and workflows across teams.

Skills

Administrative support

Training coordination

Report preparation

MS Office

Communication

Time management

Customer service

Education

Associate's Degree

Bachelor's Degree

Job description

What You Will Do

This position will be filled at either the Operations Support Specialist 2/3 level, depending on the skills of the selected candidate. Additional job responsibilities (outlined below) will be assigned if the candidate is hired at the higher level.

The Plutonium Infrastructure Engineering Division (PIE-DO) is seeking a highly motivated, energetic, customer- focused and experienced Operations Support Specialist to provide operations support to multiple managers and staff within the division. The selected candidate will work in a team environment marked by close cooperation, adaptability, and a willingness to provide support where needed.

The candidate will receive functional and operational direction from the Staff Operations Manager and work in coordination with line management to ensure resources are available to accomplish work goals and project deliverables. The selected candidate will be expected to operate with initiative, professionalism, dependability, and flexibility within a dynamic organization. Additional duties may include improving documentation, identifying process improvements, administrative assistance, providing operational guidance for other workers and feedback to supervisors, and supporting all aspects of the activity to ensure end-to-end success of the operation.

Operations Support Specialist 2 $72,800 - $115,400

• Provides issues management support for a diverse range of complex issues where analysis of data requires evaluation of identifiable factors, including the compilation, review, and assessment of data and the development of management assessments and/or recommendations.
• Resolves a wide range of issues in creative ways.
• Works under limited direction; receives general instructions on new assignments. Work is evaluated upon completion to ensure objectives have been met.
• Demonstrated ability to work effectively and efficiently under minimal supervision while taking initiative to move a project forward.
• Effective oral, written, and interpersonal communication skills including previous experience developing reports and presentations.
• Knowledge with and an understanding of laboratory training, technical editing, and website management.

Operations Support Specialist 3 $87,800 - $143,000

In addition to what was outlined at the lower level, at this level the selected candidate will independently coordinate complex division practices, communications, and operational activities. Responsibilities include advanced compliance oversight, management of division wide communications, coordination of specialized qualification processes, analysis of organizational metrics, development and implementation of process improvements, and mentorship of junior staff. The selected candidate will exercise independent judgment, proactively identify operational needs, and collaborate with management and institutional stakeholders to support organizational objectives.

What You Need

Minimum Job Requirements

• Demonstrated experience providing administrative or operational support, including coordinating activities, maintaining records, organizing information, and managing multiple assignments while meeting established deadlines.
• Experience coordinating or supporting employee training activities, including scheduling courses, tracking completion requirements, maintaining training records, and assisting employees with training related processes.
• Demonstrated experience preparing, reviewing, and distributing professional correspondence, reports, presentations, or organizational communications with attention to accuracy, clarity, and consistency.
• Demonstrated proficiency with Microsoft Office applications, including Excel, Word, Outlook, and Teams, to organize information, maintain tracking systems, generate reports, and support daily operations.
• Demonstrated ability to prioritize competing assignments, identify and resolve administrative challenges, exercise sound judgment within established procedures, and meet deadlines in a dynamic work environment.
• Demonstrated ability to establish effective working relationships, communicate professionally with diverse stakeholders, and provide responsive customer service while supporting organizational objectives.

Additional Job Requirements for Operations Support Specialist 3

• Demonstrated experience independently managing complex administrative, operational, or programmatic activities involving multiple stakeholders, competing priorities, and organizational deadlines.
• Demonstrated experience administering training programs, managing curriculum requirements, monitoring compliance, maintaining qualification records, and proactively identifying and resolving training deficiencies.
• Demonstrated experience independently developing, designing, and maintaining websites, digital content, and organizational communications. Experience evaluating website functionality, improving content organization and accessibility, and implementing enhancements to support effective information sharing and organizational objectives.
• Demonstrated experience developing and maintaining complex tracking systems, analyzing data, identifying trends or discrepancies, and preparing reports that support management oversight and informed decision-making.
• Demonstrated ability to independently evaluate complex operational challenges, develop and implement effective solutions, and identify opportunities to improve administrative processes, reporting practices, organizational workflows, and other assigned tasks.
• Demonstrated experience providing guidance or mentorship to junior staff, sharing technical knowledge and best practices, and coordinating activities across multiple organizations to support operational effectiveness.

Education/Experience at lower level

Position requires a Associate's Degree in a relevant field from an accredited institution and 4 years of directly related experience; or, an equivalent combination of education and experience directly related to the occupation.

Education/Experience at higher level

Position requires a Bachelor's Degree in a relevant field from an accredited institution and 5 years of directly related experience; or, an equivalent combination of education and experience directly related to the occupation. At this level, post graduate course work may be desirable.

Desired Qualifications

• Experience utilizing LANL's UTrain learning system
• Experience developing organizational communications
• Experience coordinating technical qualification activities, oral boards, requalification processes, or employee certification requirements.
• Experience coordinating division-level meetings, employee activities, or organizational events.
• Knowledge of LANL institutional training requirements, administrative processes, and organizational procedures.
• Experience developing, designing, and maintaining organizational websites, SharePoint sites, or other web-based communication platforms.

Position commitment

Regular appointment employees are required to serve a period of continuous service in their current position in order to be eligible to apply for posted jobs throughout the Laboratory. If an employee has not served the time required, they may only apply for Laboratory jobs with the documented approval of their Division Leader. The position commitment for this position is 2 years.

Note to Applicants

Due to federal restrictions contained in the current National Defense Authorization Act, citizens of the People's Republic of China-including the special administrative regions of Hong Kong and Macau-as well as citizens of the Islamic Republic of Iran, the Democratic People's Republic of Korea (North Korea), and the Russian Federation, who are not Lawful Permanent Residents ("green card" holders) are prohibited from accessing facilities that support the mission, functions, and operations of national security laboratories and nuclear weapons production facilities, which includes Los Alamos National Laboratory.

Work Environment

Work Location

The work location for this position is onsite and located in Los Alamos, NM. All work locations are at the discretion of management.

Where You Will Work

• PPO or High Deductible medical insurance with the same large nationwide network
• Dental and vision insurance
• Free basic life and disability insurance
• Paid maternity and parental leave
• Award-winning 401(k) (6% matching plus 3.5% annually)
• Learning opportunities and tuition assistance
• Flexible schedules and time off (paid sick, vacation, and holidays)
• Onsite gyms and wellness programs
• Extensive relocation packages (outside a 50 mile radius)

Additional Details

Directive 206.2

Employment with Triad requires a favorable decision by NNSA indicating employee is suitable under NNSA Supplemental Directive 206.2. Please note that this requirement applies only to citizens of the United States. Foreign nationals are subject to a similar requirement under DOE Order 142.3A.

Clearance

Q (Position will be cleared to this level). Selected applicants will be subject to a background investigation conducted by or on behalf of the Federal Government, and must meet eligibility requirements* for access to classified matter. This position requires a Q clearance, and obtaining such clearance requires US Citizenship except in extremely rare circumstances. Dependent upon the position, additional authorization to access classified information may be required, which may or may not be available to dual citizens. Receipt of a Q clearance and additional access authorization ultimately is a decision of the Federal Government and not of Triad. *Eligibility requirements: To obtain a clearance, an individual must be at least 18 years of age; U.S. citizenship is required except in very limited circumstances. See DOE Order 472.2 for additional information.

New-Employment Drug Test

The Laboratory requires successful applicants to complete a new-employment drug test and maintains a substance abuse policy that includes random drug testing. Although New Mexico and other states have legalized the use of marijuana, use and possession of marijuana remain illegal under federal law. A positive drug test for marijuana will result in termination of employment, even if the use was pre-offer.

Regular position

Term status Laboratory employees applying for regular-status positions are converted to regular status.

Equal Opportunity

Los Alamos National Laboratory is an equal opportunity employer. All employment practices are based on qualification and merit, without regard to protected categories such as race, color, national origin, ancestry, religion, age, sex, gender identity, sexual orientation, marital status or spousal affiliation, physical or mental disability, medical conditions, pregnancy, status as a protected veteran, genetic information, or citizenship within the limits imposed by federal, state, and local laws and regulations. The Laboratory is also committed to making our workplace accessible to individuals with disabilities and will provide reasonable accommodations, upon request, for individuals to participate in the application and hiring process. To request such an accommodation, please send an email to [e-mail] or call (505)-664-6947.