L3 Network Support Engineer — Data & ML Pipelines

Obsidian; San Francisco (CA); On-site; USD 150,000 - 180,000; Full time

Job summary

Obsidian is seeking a Level 3 / Tier 3 network support engineer who is excited by data science and autonomous infrastructure. The role blends hands-on troubleshooting with a growing understanding of how data pipelines power AI systems.

You will review real‑world network data, label and classify behaviors and incidents, and help define schemas for large‑scale data pipelines that downstream ML models will train on.

Qualifications

• Experience as Level 3 / Tier 3 / Principal Support Engineer.
• Hands-on experience with enterprise networks (switches, APs, firewalls).
• Hands-on WLAN proficiency with enterprise controllers and 802.1X/RADIUS.

Responsibilities

• Review real-world data from deployed networks: logs, configs, telemetry, event streams.
• Label and classify network behaviors, issues, anomalies, and incident patterns.
• Help define schemas and structure for large-scale data pipelines that downstream ML models will train on.

Skills

L3/Tier3 network support

Data science interest

Incident response & RCA

Enterprise WLAN troubleshooting

Data labeling & structuring

Job description

Obsidian is seeking a Level 3 / Tier 3 network support engineer who is excited by data science and autonomous infrastructure. The role blends hands-on troubleshooting with a growing understanding of how data pipelines power AI systems.

You will review real‑world network data, label and classify behaviors and incidents, and help define schemas for large‑scale data pipelines that downstream ML models will train on.