L3 Engineer/Ubuntu Tech

Net2Source Inc.; Santa Clara (CA); On-site; USD 125,000 - 150,000; Full time

Job summary

Join a global leader in workforce solutions, Net2Source Inc., as an L3 Engineer with responsibility for supporting advanced technology users in the medical robotics sector. This role involves troubleshooting desktop issues, managing remote access technologies, and ensuring effective delivery of IT support services.

Qualifications

• 5+ years of experience in a desktop environment, at least 1 year in desktop Linux.
• Advanced Windows and Linux knowledge.
• Ability to troubleshoot and analyze complex desktop issues.

Responsibilities

• Provides complex technical support for users.
• Analyzes and resolves desktop operating system and application issues.
• Coordinates technical work orders for installations and changes.

Skills

Remote Desktop Support

Troubleshooting

Problem Solving

Education

College degree in Business or Computer Science

Job description

3 days ago Be among the first 25 applicants

This range is provided by Net2Source Inc.. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$55.00/hr - $56.00/hr

Join a Global Leader in Workforce Solutions Net2Source Inc.

Who We Are

Net2Source Inc. isn't just another staffing company, we're a powerhouse of innovation, connecting top talent with the right opportunities. Recognized for 300% growth in the past three years, we operate in 32 countries with a global team of 5,500+. Our mission? To bridge the talent gap with precisionRight Talent. Right Time. Right Place. Right Price.

Position: L3 Engineer/Ubuntu Tech

Location: Santa Clara, CA 95054

Type: Contract

Job Summary

Providing support to advanced tech savvy end users in the medical robotics industry. A variety of L3 level responsibilities exist supporting the users and their MLL technologies across a wider breadth of PC footprint.

Required Skills

• Remote Desktop Support
• Windows Domain and Azure knowledge (Nice to have)
  
  

Preferred Skills

• College degree in Business or Computer Science
• Microsoft Certified Systems Engineer (MCSE)
  
  

Key Responsibilities

• Provides complex technical support, planning, and coordination for End User touch points of the distributed computer environment, including desktop, software, and hardware installation, support and distribution, and remote access technologies.
• Performs analysis, diagnosis, installation, and resolution of complex desktop computer, operating system, application software and hardware technologies, and associated problems.
• Performs analysis, diagnosis, installation, and resolution of remote access technologies and associated problems.
• Performs analysis, diagnosis, coordination, and planning of horizontal network cable management processes including installation, moves, adds, changes, and repairs.
• Provides complex technical input to the Desktop Services team and assumes a supporting role in selecting and utilizing appropriate tools and techniques for timely service delivery.
• Works independently with little to no direct supervision in analysis, design, and implementation of desktop solutions to fulfill business unit requirements.
• Acts as a technical liaison with user groups and other IT partners for systems support and implementation. Provides an effective interface among users, vendors, IT partners, and consultants in evaluating technical issues and products.
• Responsible for partnering with the business units supported to understand the business impact of support issues.
• Responsible for the analysis, design, and implementation of desktop technology life cycle management processes including technology procurement, refresh, and disposition.
• Responsible for project analysis, design, coordination, and planning for all technical components of desktop related projects.
• Coordinates schedules and technical work order instructions to contracted labor for installations, moves, adds, and changes within the desktop computing environment.
• Demonstrates creativity and initiative in problem solving.
• Technical documentation of hardware/software additions or changes.
• Updates inventory additions and changes to the inventory database.
• Updates and closes trouble tickets and service requests.
  
  

Qualifications

• 5+ years of progressive experience in the desktop environment, at least 1 year with desktop Linux environment, knowledge of validated systems (GxP)
• Advanced knowledge and understanding of Windows desktop operating systems
• Advanced knowledge and understanding of Linux on the desktop, requires previous Ubuntu experience - KEY requirement - knowledge of how scripts work - shell scripts, pearl
• Advanced ability to perform complex troubleshooting and analysis of PC hardware, PC operating systems, and office automation software, with expert level knowledge in at least one area of specialization
• Intermediate knowledge of the Windows Server Operating System and the ability to perform domain related administrative tasks
• Ability to perform troubleshooting and analysis of PC hardware, PC operating systems (Windows 7, Windows 10, Linux) and office automation software, with expert level knowledge in at least one area of specialization.
• Ability to perform troubleshooting and analysis of Microsoft Office 365
• Intermediate knowledge and understanding of LAN environments
• Intermediate knowledge of communication protocols
• Intermediate knowledge of LAN based e-mail systems (e.g., Outlook, MS Exchange)
• Creativity and advanced problem-solving skills that lead to effective solutions to complex and varied problems.
• A demonstrated ability to encourage and model positive cross-team partnerships.
• Intermediate ability to perform complex troubleshooting and analysis of network system devices and PC network hardware and client software.
• Audio Video setup and troubleshooting skills.
• Knowledge of printer Maintenance.
  
  

Why Work With Us?

We believe in more than just jobswe build careers. At Net2Source, we champion leadership at all levels, celebrate diverse perspectives, and empower you to make an impact. Think work-life balance, professional growth, and a collaborative culture where your ideas matter.

Our Commitment to Inclusion & Equity

Net2Source is an equal opportunity employer, dedicated to fostering a workplace where diverse talents and perspectives are valued. We make all employment decisions based on merit, ensuring a culture of respect, fairness, and opportunity for all, regardless of age, gender, ethnicity, disability, or other protected characteristics.

Awards & Recognition

• America's Most Honored Businesses (Top 10%)
• Fastest-Growing Staffing Firm by Staffing Industry Analysts
• INC 5000 List for Eight Consecutive Years
• Top 100 by Dallas Business Journal
• Spirit of Alliance Award by Agile1
  
  

Ready to Level Up Your Career?

Click Apply Now and let's make it happen.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Contract

Job function

• Industries

  IT Services and IT Consulting

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