L2 Technical Support Engineer (Transmission)

Equinix; United States; Remote; USD 70,000 - 100,000; Full time

Job summary

Equinix is seeking an L2 Technical Support Engineer to support the Network Architecture team. This role involves providing technical support, managing network issues, and advising on solutions to prevent service breakdowns. Candidates should have relevant experience and a preferred degree in engineering fields.

Qualifications

• Proven experience in relevant roles.
• Bachelor's degree in Electrical Engineering, Electronics, Computer Engineering, or related fields preferred.

Responsibilities

• Provide Level 2 (L2) technical support for all L2 issues.
• Proactively identify potential issues that could lead to network breakdown.
• Lead and manage customer and network-facing planned maintenance activities.

Skills

Technical Support

Network Management

Problem Solving

Education

Bachelor's degree in Electrical Engineering

Bachelor's degree in Electronics

Bachelor's degree in Computer Engineering

Job description

L2 Technical Support Engineer (Transmission)

Equinix is the world’s digital infrastructure company, operating over 260 data centers across the globe. Digital leaders harness Equinix's trusted platform to bring together and interconnect foundational infrastructure at software speed. Equinix enables organizations to access all the right places, partners, and possibilities to scale with agility, speed the launch of digital services, deliver world-class experiences, and multiply their value, while supporting their sustainability goals.

Our culture is based on collaboration and the growth and development of our teams. We hire hardworking people who thrive on solving challenging problems and give them opportunities to hone new skills and try new approaches. We are expanding our product portfolio with new software and network architecture solutions. We embrace diversity in thought and contribution and are committed to providing an equitable work environment, which is foundational to our core values and vital to our success.

Job Summary

Supports the Network Architecture team by translating architecture requirements into platform-level configurations. Performs tests to support deployment readiness decisions within a moderate scope.

Responsibilities

1. Proactively identify potential issues that could lead to network and/or service breakdown.
2. Provide Level 2 (L2) technical support for all L2 issues from the GNOC team and others as applicable.
3. Drive visibility and effectively manage recurring network/service and customer experience issues across the board in a timely manner.
4. Lead and manage specific customer and network-facing planned maintenance activities.
5. Advise the business on network and customer solution risks and mitigation plans to prevent issues.
6. Prioritize escalations according to OLAs for different service segments such as High Capacity, High Profile, Prime, Platinum, Gold, Silver, and Mercury.
7. Coordinate upward technical interactions with L3 Support, Network Planning, and OEMs to ensure network and customer interests are protected.
8. Plan low-level network and service improvements (e.g., upgrades, downgrades, performance enhancements) to improve performance and reduce OAM costs.

Qualifications

• Proven experience in relevant roles.
• Bachelor's degree in Electrical Engineering, Electronics, Computer Engineering, or related fields preferred.

Equinix is committed to an inclusive employment process. If you require assistance or accommodations, please let us know by completing this form.