L2 Service Desk Engineer

Stitch Fix; United States; On-site; USD 115,000 - 170,000; Full time

Job summary

Stitch Fix is seeking an L2 Service Desk Engineer to join the TAP team. This role demands expertise in Identity and Access Management, technical skill in tools like OKTA and Python, and requires strong collaboration and problem-solving abilities. Candidates should have 5+ years of IT experience and a Bachelor’s degree in a related field. The position offers competitive compensation, diverse benefits, and the opportunity to impact customer experience directly.

Benefits

Comprehensive compensation packages

Inclusive health and wellness benefits

Qualifications

• 5+ years in IT Systems and Identity & Access Management.
• Strong analytical and problem-solving skills.
• Outstanding communication skills and ability to lead with empathy.

Responsibilities

• Assist with L2/L3 service delivery support for technology service issues.
• Utilize technical knowledge to resolve complex problems and enhance user experience.

Skills

Identity and Access Management

Analytical Skills

Problem-Solving Skills

Communication Skills

Education

Bachelor’s degree in Information Technology

Tools

OKTA

Google Workplace

Atlassian

Slack

Zscaler

Python

FreshService

Rest API

Terraform

Job description

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About Stitch Fix, Inc.

Stitch Fix (NASDAQ: SFIX) is the leading online personal styling service that helps people discover the styles they will love that fit perfectly so they always look - and feel - their best. Few things are more personal than getting dressed, but finding clothing that fits and looks great can be a challenge. Stitch Fix solves that problem. By pairing expert stylists with best-in-class AI and recommendation algorithms, the company leverages its assortment of exclusive and national brands to meet each client's individual tastes and needs, making it convenient for clients to express their personal style without having to spend hours in stores or sifting through endless choices online. Stitch Fix, which was founded in 2011, is headquartered in San Francisco.

About Stitch Fix, Inc.

Stitch Fix (NASDAQ: SFIX) is the leading online personal styling service that helps people discover the styles they will love that fit perfectly so they always look - and feel - their best. Few things are more personal than getting dressed, but finding clothing that fits and looks great can be a challenge. Stitch Fix solves that problem. By pairing expert stylists with best-in-class AI and recommendation algorithms, the company leverages its assortment of exclusive and national brands to meet each client's individual tastes and needs, making it convenient for clients to express their personal style without having to spend hours in stores or sifting through endless choices online. Stitch Fix, which was founded in 2011, is headquartered in San Francisco.

About The Team

The Stitch Fix Tools and Platform (TAP) team drives innovation and operational excellence across the enterprise. The TAP team plays a pivotal role in shaping the future of technology tools and services used across the organization. The team oversees critical functions such as Identity and Entitlement Management, Integrations, and Workforce Technology Solutions, ensuring technology solutions and services align with Stitch Fix’s strategic goals and deliver exceptional value to the end user.

About The Role

As an L2 Service Desk Engineer, you will report directly to the Manager of the TAP team and serve as a critical member of the TAP team. This role requires strong technical skills in Identity and Access Management using OKTA, Google Workplace, Atlassian, Slack, Zscaler, and Python for RPA (robotic process automation). You should also have experience with Rest API and IaC using Terraform. The role also requires expertise in using the FreshService ticketing system. You are a strong collaborator with excellent communication skills, and you possess a client-first mentality. You will be responsible to assist with L2/L3 service delivery support and assist both business and technology employees to quickly resolve advanced technology service issues. You will possess deep technical knowledge and utilize strong customer delivery skills to resolve complex technical problems and provide an outstanding user experience.

You're Excited About This Opportunity Because You Will…

• Join a dynamic and highly collaborative team that possesses deep technical skills from whom you can learn and sharpen your existing skills
• Resolve challenging technical problems while simultaneously positively contributing to customer success
• Gain the ability for deeper learning, specialized experience and directly impact customer experience
• Learn new technologies, expand your knowledge base, and further develop your technical skills
  
  

We’re Excited About You Because…

• You are a strong technologist with 5+ years in IT Systems, Identity and Access Management, Technology Tools and Services.
• You have a Bachelor’s degree in Information Technology, Computer Science, or a related field.
• You have strong analytical and problem-solving skills.
• You have outstanding communication skills and the ability to lead with empathy.
  
  

Why you'll love working at Stitch Fix...

• We are a group of bright, kind people who are motivated by challenge. We value integrity, innovation and trust. You’ll bring these characteristics to life in everything you do at Stitch Fix.
• We cultivate a community of diverse perspectives— all voices are heard and valued.
• We are an innovative company and leverage our strengths in fashion and tech to disrupt the future of retail.
• We win as a team, commit to our work, and celebrate grit together because we value strong relationships.
• We boldly create the future while keeping equity and sustainability at the center of all that we do.
• We are the owners of our work and are energized by solving problems through a growth mindset lens. We think broadly and creatively through every situation to create meaningful impact.
• We offer comprehensive compensation packages and inclusive health and wellness benefits.
  
  

Compensation And Benefits

This role will receive a competitive salary, benefits, and equity. The salary for US-based employees hired into this role will be aligned with the range below, which includes our three geographic areas. A variety of factors are considered when determining someone’s compensation–including a candidate’s professional background, experience, location, and performance.This position is eligible for new hire and ongoing grants of restricted stock units depending on employee and company performance. In addition, the position is eligible for medical, dental, vision, and other benefits. Applicants should apply via our internal or external careers site.

Salary Range

$115,600—$170,000 USD

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Please review Stitch Fix's US Applicant Privacy Policy and Notice at Collection here: https://stitchfix.com/careers/workforce-applicant-privacy-policy

Recruiting Fraud Alert:

To all candidates: your personal information and online safety are top of mind for us. At Stitch Fix, recruiters only direct candidates to apply through our official career pages at https://www.stitchfix.com/careers/jobs or https://web.fountain.com/c/stitch-fix.

Recruiters will never request payments, ask for financial account information or sensitive information like social security numbers. If you are unsure if a message is from Stitch Fix, please email [e-mail].

You can read more about Recruiting Scam Awareness on our FAQ page here: https://support.stitchfix.com/hc/en-us/articles/1500007169402-Recruiting-Scam-Awareness

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Retail Apparel and Fashion, Technology, Information and Internet, and Retail

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