L2 Sales Operations Analyst

Cognizant North America; San Jose (CA); On-site; USD 125,000 - 150,000; Full time

Job summary

An established industry player is seeking a Sales Operations Analyst to join their dynamic team in San Jose. This role focuses on resolving seller issues, supporting operational tasks, and collaborating with cross-functional teams to enhance process efficiency. The ideal candidate will have a strong background in sales support operations and excellent communication skills, along with proficiency in SQL and experience in digital advertising. If you thrive in a fast-paced environment and are eager to contribute to workflow improvements, this opportunity is perfect for you.

Benefits

Medical/Dental/Vision/Life Insurance

Paid holidays plus Paid Time Off

401(k) plan and contributions

Long-term/Short-term Disability

Paid Parental Leave

Employee Stock Purchase Plan

Qualifications

• 3-4 years of experience in Sales support operations.
• Strong communication skills and problem-solving abilities.

Responsibilities

• Resolve seller issues and triage tickets according to policies.
• Support onsite/offshore teams and develop training materials.

Skills

Sales support operations

Strong communication skills

Problem-solving

Stakeholder management

Data analysis

Education

Bachelor's degree in any discipline

Tools

SQL

Google Ads

Job description

Cognizant, a Fortune 500 corporation, is looking for a Sales Operations Analyst in San Jose. We are a leading provider of Information Technology, Consulting, IT Infrastructure, and Business Process Outsourcing services. This role will be fully on site, and all candidates must be local to San Jose, CA.

Role Responsibilities

• Resolve seller issues by triaging tickets adhering to established policies and guidelines
• Ownership and execution of day-to-day operational tasks or special projects effectively and in a timely manner
• Analysis and operational support for client's internal support platform to implement customer requests and troubleshoot issues
• Handle user escalations and collaborate with client partners and cross functional teams to deliver timely and complete solutions.
• Support to onsite / offshore teams, helping answer questions and resolve issues blocking resolution of customer requests
• Develop / maintain training materials and support by conducting training sessions
• Contribute weekly internal team meetings to discuss workflow improvements and to address team questions
• Be a subject matter expert for rules and processes pertaining to data governance, reactive workflows and help maintain training material and process documentation.
• Identify opportunities to improve processes effectiveness and efficiency and assist in the delivery of improvements to team workflows.
  

Minimum Qualifications

• 3-4 years of experience in Sales support operations.
• Education: Bachelors in any discipline
• Strong communication skills (written and verbal)
• Ability to step into a role that helps customers and team members navigate internal work stream.
• Proactive, flexible and uses good judgment and problem-solving to accomplish tasks on schedule with minimal direction and supervision
  

Preferred Qualifications

• Experience in Digital advertising, Customer support, Stakeholder management skills
• Adept proficiency in SQL
• Experience/knowledge of Google Ads space
• Experience managing vendor programs and identifying and executing process improvements.
• Comfortable navigating ambiguity and collaborating with others to find efficient solutions
• Ability to provide strategic insights and recommendations based on data analysis

Hourly Rate and Other Compensation:

The hourly rate for this position is between $26.44 - $31.25 per hour, depending on experience and other qualifications of the successful candidate.

This position is also eligible for Cognizant's discretionary annual incentive program, based on performance and subject to the terms of Cognizant's applicable plans.

Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:

• Medical/Dental/Vision/Life Insurance
• Paid holidays plus Paid Time Off
• 401(k) plan and contributions
• Long-term/Short-term Disability
• Paid Parental Leave
• Employee Stock Purchase Plan

Disclaimer: The hourly rate, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

LA County (only): Qualified applicants with arrest and/or conviction records will be considered for employment.

Cognizant will only consider applicants for this position whom are legally authorized to work in the United States without requiring company sponsorship now or at any time in the future.