L2/L3 Data Platform Support Engineer - Arlington, VA Hybrid

Sapient Corporation; Arlington (VA); Hybrid; USD 130,000 - 175,000; Full time

Benefits offered by this job

Health benefits

Flexible work arrangements

Learning & development

Job summary

Publicis Sapient is seeking a Senior Associate Data Platform Support Engineer to maintain and optimize enterprise data platforms on AWS. You will monitor batch and real-time data processing, troubleshoot complex issues, and collaborate across SRE, Infra, Development, and Business teams to ensure system reliability and performance.

You will drive automation, support Kubernetes workloads on EKS, and participate in incident response, deployments, and DR exercises while adhering to security and

Qualifications

• 6+ years in IT with emphasis on data platforms and cloud
• 4+ years in data engineering/big data technologies
• Proficient with Spark to build scalable data apps (Scala/Python)
• Experience with cloud-native apps on Kubernetes/EKS
• Hands-on with Kafka-based streaming architectures
• Able to design scalable ETL/data ingestion pipelines (NiFi)
• Strong understanding of distributed systems, Hadoop ecosystem, and data lakes
• Experience with relational and NoSQL databases
• Production support, performance optimization, and troubleshooting experience
• Knowledge of CI/CD, IaC, and cloud security best practices

Responsibilities

• Provide L2 production support for data platforms on AWS
• Monitor EMR/Spark, Kafka, NiFi, EKS, Aurora PostgreSQL, DocumentDB, Couchbase, S3
• Investigate incidents, perform RCAs, and drive permanent fixes
• Monitor batch and streaming pipelines and ensure timely job completions
• Support workflow orchestration using Oozie and scheduling dependencies
• Troubleshoot Kafka producers/consumers and lag analysis
• Support Kubernetes (EKS) workloads and deployments
• Monitor EMR cluster health, auto-scaling, and Spark job execution
• Assist with DB administration for Aurora/PostgreSQL, DocumentDB, Couchbase
• Execute production deployments via Jenkins and Harness pipelines
• Develop dashboards and alerts using Dynatrace and CloudWatch
• Capacity planning and infra optimization to reduce cloud costs
• Collaborate with SRE/Infra/Dev/Product/Business during incidents
• Participate in on-call, releases, DR exercises and major incidents
• Identify automation opportunities to improve reliability
• Ensure compliance with procedures and security standards

Skills

IT experience

Spark/Scala/Python

Kubernetes/EKS

Kafka streaming

NiFi data pipelines

Distributed systems

RDB/NoSQL

Production support

CI/CD/IaC security

Tools

Oozie

Jenkins

Harness CI/CD

Dynatrace/CloudWatch

Docker

Kubernetes tools

Terraform/CloudFormation

Job description

Job Description

Senior Associate Data Platform Support Engineer

As a Senior Associate Full Stack Data Platform Support Engineer, you will be responsible for supporting and maintaining business-critical data platforms and cloud-native applications running on AWS. You will ensure the availability, stability, and performance of batch and real-time data processing systems by proactively monitoring production environments, troubleshooting complex issues, performing root cause analysis, and driving timely incident resolution. You will collaborate closely with SRE, Infrastructure, Development, and Business teams to support production deployments, optimize platform performance, improve operational efficiency, and implement automation to enhance system reliability and customer experience.

Your Impact

• Provide L2 production support for enterprise data platforms running on AWS, ensuring high availability and reliability of business-critical applications.
• Monitor and support Big Data applications built on EMR (Spark/Hadoop), Kafka, Apache NiFi, EKS, Aurora PostgreSQL, DocumentDB, Couchbase, and S3.
• Investigate, troubleshoot, and resolve production incidents, application failures, performance bottlenecks, and infrastructure issues within defined SLAs.
• Perform root cause analysis (RCA) for recurring issues and implement permanent fixes in collaboration with engineering teams.
• Monitor batch and streaming data pipelines, ensuring timely completion of critical workflows and resolving data processing failures.
• Support workflow orchestration using Oozie and assist in maintaining scheduling dependencies and operational stability.
• Monitor and troubleshoot Kafka producers, consumers, topics, partitions, and message processing, including Kafka lag analysis.
• Support Kubernetes (Amazon EKS) workloads, monitor pod health, node utilization, and application deployments.
• Monitor EMR cluster health, auto-scaling, resource utilization, Spark job execution, and optimize performance when required.
• Support database administration activities for Aurora PostgreSQL, Amazon DocumentDB, and Couchbase, including query analysis and performance troubleshooting.
• Execute production deployments, configuration changes, and release validations through Jenkins and Harness CI/CD pipelines.
• Develop and maintain operational dashboards, monitoring alerts, and health checks using enterprise monitoring tools such as Dynatrace and CloudWatch.
• Perform capacity planning, performance analysis, and recommend infrastructure optimization opportunities to improve system stability and reduce cloud costs.
• Work closely with cross-functional teams including SRE, Infrastructure, Development, Product, and Business teams during incident resolution and planned maintenance activities.
• Participate in on-call support, production releases, disaster recovery exercises, and major incident management.
• Identify automation opportunities to reduce manual operational effort and improve platform reliability.
• Ensure compliance with operational procedures, security standards, and change management processes

Qualifications

Skills & Experience

• 6+ years of overall IT experience.
• 4+ years in Data Engineering and Big Data technologies.
• Strong experience developing Spark applications using Scala/Python.
• Experience building cloud-native applications on Kubernetes/EKS.
• Hands-on experience with Kafka-based streaming architecture.
• Experience designing scalable ETL/data ingestion pipelines using Apache NiFi.
• Good understanding of distributed systems, Hadoop ecosystem, and data lake architecture.
• Experience with relational and NoSQL databases.
• Experience in production support, performance optimization, and troubleshooting.
• Knowledge of CI/CD, Infrastructure as Code, and cloud security best practices.

Preferred Skills

• Experience with microservices architecture and REST APIs.
• Experience with Kubernetes deployments and containerized applications.
• Knowledge of EMR cluster administration and performance tuning.
• Exposure to Infrastructure as Code (Terraform/CloudFormation).
• AWS Certification (Associate or Professional) is preferred.
• Excellent analytical, debugging, and communication skills.

Set Yourself Apart With

• Experience with containerization and orchestration tools such as Docker, Kubernetes.
• Knowledge of machine learning frameworks and data science workflows.
• Certifications in Big Data technologies (e.g., AWS Certified Big Data - Specialty, Cloudera Certified Professional).
• Experience in financial services, e-commerce, or supply chain industries.

Additional Information

Pay Range: $130,000-$175,000

The range shown represents a grouping of relevant ranges currently in use at Publicis Sapient. Actual range for this position may differ, depending on location and specific skillset required for the work.

• An inclusive workplace that promotes diversity and collaboration.
• Access to ongoing learning and development opportunities.
• Competitive compensation and benefits package.
• Flexibility to support work-life balance.
• Comprehensive health benefits for you and your family.
• Generous paid leave and holidays.
• Wellness program and employee assistance.

As part of our dedication to an inclusive and diverse workforce, Publicis Sapient is committed to Equal Employment Opportunity without regard for race, color, national origin, ethnicity, gender, protected veteran status, disability, sexual orientation, gender identity, or religion. We are also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at [e-mail]

• Access to ongoing learning and development opportunities.
• Competitive compensation and benefits package.
• Flexibility to support work-life balance.
• Comprehensive health benefits for you and your family.
• Generous paid leave and holidays.
• Wellness program and employee assistance.

As part of our dedication to an inclusive and diverse workforce, Publicis Sapient is committed to Equal Employment Opportunity without regard for race, color, national origin, ethnicity, gender, protected veteran status, disability, sexual orientation, gender identity, or religion. We are also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at [e-mail]

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