L2 Desktop Support Engineer MX

Excis Compliance; Michigan; On-site; USD 60,000 - 80,000; Full time

Job summary

Une entreprise dynamique recherche un ingénieur de support L2 pour fournir un soutien matériel et logiciel à des employés répartis sur plusieurs sites. Vous serez responsable de la résolution de problèmes techniques et de la gestion des actifs informatiques, tout en offrant un service client exceptionnel dans un environnement collaboratif.

Qualifications

• 3-5 ans d'expérience en IT support.
• Compétences en Windows 10 et MacOS.
• Compréhension de concepts de réseau de base (TCP/IP, Ethernet).

Responsibilities

• Fournir un soutien sur site et à distance pour des ordinateurs Windows et Mac.
• Dépanner les problèmes de systèmes d'exploitation et de logiciels.
• Assurer le suivi des incidents et des demandes dans les SLA.

Skills

Troubleshooting

Customer Service

Organization

Multitasking

Job description

Travel Required: Yes – up to 150 miles between offices (mileage reimbursed per policy)

Job Type: Full-Time

Job Summary:

We are looking for an experienced and customer-focused L2 Desktop Support Engineer to provide hardware and software support to employees across multiple locations. The ideal candidate will be responsible for resolving technical issues, maintaining IT assets, and ensuring smooth IT operations. This role requires strong troubleshooting skills, the ability to prioritize tasks in a fast-paced environment, and excellent communication.

Key Responsibilities:

Provide onsite and remote support for Windows and macOS laptops/desktops (IMAC: Install, Move, Add, Change).

Troubleshoot issues with operating systems, software, and mobile devices.

Support printer installation, configuration, and basic AV system checks.

Perform hardware refresh, warranty repairs, and equipment redeployment.

Maintain inventory, asset tagging, and asset tracking systems.

Handle equipment shipments, returns, and reclaiming of unused assets.

Provide walk-up support and assist with new hire onboarding.

Support VIP/executive users with prioritized assistance.

Collaborate with external vendors for repairs and service dispatches.

Ensure all incidents and requests are documented and resolved within SLA.

Follow IT policies and ensure compliance with internal standards.

Requirements

• 3–5 years of experience in IT support roles
  
• Proficiency with Windows 10, macOS, and Microsoft Office Suite
  
• Imaging and deploying Windows OS
  
• Understanding of basic networking concepts (TCP/IP, Ethernet, Windows Networking)
  
• Experience supporting networked printers and AV systems
  
• Familiarity with asset management and inventory tracking
  
• Outstanding customer service and interpersonal communication skills
  
• Strong organizational and multitasking abilities
  
• Ability to lift and move equipment up to 50 lbs
  
• Must have a valid driver’s license and access to a personal vehicle
  

Preferred Qualifications:

• Experience in automotive manufacturing industry preferred
  
• MCP and/or A+ Certifications
  
• Experience in a help desk or call center environment
  
• Skilled in spreadsheet and reporting tools
  
• Strong written documentation and reporting abilities
  
• Experience supporting executive-level users
  

Why Join Us?

This is a hands-on role in a collaborative environment where your contributions directly impact user satisfaction and operational success. You'll work with a diverse team and have the opportunity to expand your technical knowledge while supporting a variety of technologies and users.