L2 Data Center Technician

NTT DATA North America; Colorado City (TX); On-site; USD 41,000 - 48,000; Full time

Job summary

NTT DATA is seeking a Data Center Technician in Amarillo, Texas, to lead MAC operations, perform racking and cabling, and troubleshoot connectivity and hardware issues. You will coordinate with vendors and internal teams to support infrastructure upgrades and ensure flawless service delivery.

Applicants should have a Bachelor's in IT or Computing, plus 3+ years in data center networking with Nexus and MDS experience. Cisco CCNP (DC) and ONTAP expertise are preferred.

Qualifications

• Bachelor's degree or equivalent in Information Technology or Computing or related field.
• Professional level certification in different Data Centre technologies such as Cisco, NetApp, EMC- Ex: CCNP (DC), ONTAP etc.
• 3+ years of experience in building, deploying and supporting data center networking infrastructure.
• Intermediate knowledge of data center network equipment like Nexus and MDS series switching and integration into server and storage technologies.

Responsibilities

• Lead MAC operations and ensure cabling and racking standards compliance.
• Run copper and fiber cabling, labeling and documenting connections.
• Independently perform racking, stacking and structured cabling for new deployments.
• Troubleshoot network connectivity and hardware issues, including fiber diagnostics.
• Coordinate with vendors and internal teams to support infrastructure upgrades.

Skills

Data Center Networking

Communication Skills

Troubleshooting

Education

Bachelors in Information Technology or Computing

Tools

Cisco CCNP (DC)

NetApp

EMC/ONTAP

Job description

NTT Data's client is currently seeking a Data Center Technician to join their team in Amarillo, Texas.

Job Description:

• Lead MAC operations and ensure compliance with cabling and racking standards.
• Run copper and fiber cabling, including labeling and documenting connections.
• Independently perform racking, stacking, and structured cabling for new deployments.
• Troubleshoot network connectivity and hardware issues, including fiber diagnostics.
• Coordinate with vendors and internal teams to support infrastructure upgrades.

Key Responsibilities:

• Ensures that the assigned infrastructure at the client site is configured, installed, tested and operational.
• Ensures that any software that is part of the solution is installed and configured according to client requirements.
• Proactively identifies problems and errors as they occur and logs such incidents in a timely manner with the required level of detail.
• Liaises with all stakeholders including client IT environments, carriers and colleagues to expediate diagnosis of errors and problems and to identify a resolution.
• Investigates second line support calls assigned and identifies the root cause of incidents and problems following knowledge articles.
• Responds to and diagnoses all alerts, escalate to L3 Field Engineer when unable to resolve within the stipulated time.
• Ensures incidents are updated with progress and resolution details in a timely manner using the required platform.
• Ensures the efficient and comprehensive resolution of incidents and requests.
• Applies tools, techniques and processes to track, log, report on and correct configuration items, components and changes.
• Investigates problems in systems, processes and services and assists with the implementation of agreed remedies and preventative measures.
• Provides second line remote and onsite technical support to clients.
• Provides second line field engineering services to clients.
• Reports and escalates issues to 3rd party vendors if necessary.
• Follows the required handover procedures for shift changes to ensure service continuity.

Knowledge and Attributes:

• Good communication skills, both verbal and written.
• Ability to plan activities and projects well in advance and take into account possible changing circumstances.
• Ability to maintain a positive outlook at work.
• Ability to work well in a pressurized environment.
• Ability to work hard and put in longer hours when it is necessary.
• Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information and refraining from interrupting.
• Ability to adapt to changing circumstances.
• Ability to place client at the forefront of all interactions, understanding their requirements and creating a positive client experience throughout the total client journey.

Academic Qualifications and Certifications:

• Bachelor's degree or equivalent in Information Technology or Computing or related field.
• Professional level certification in different Data Centre technologies such as Cisco, NetApp, EMC- Ex: CCNP (DC), ONTApp etc.

Required experience:

• 3+ years of experience in building, deploying and supporting data center networking infrastructure.
• Intermediate knowledge of data center network equipment like Nexus and MDS series switching and integration into server and storage technologies.

About NTT DATA:

NTT DATA provides a reasonable range of compensation for U.S.-based positions. The starting pay range for this role is hourly range $30.00/hr to $35.00/hr. Actual compensation will depend on a number of factors, including the candidate’s relevant experience, technical skills, and other qualifications.

This position is eligible for company benefits including participation in medical, dental, and vision insurance, flexible spending or health savings account, and AD&D insurance, employee assistance, participation in a 401k program, and additional voluntary or legally-required benefits.

NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com

NTT DATA endeavours to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us . This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here . If you'd like more information on your EEO rights under the law, please click here . For Pay Transparency information, please click here .