L1 Technician

TeamLogic IT - Renton & Kent; Renton (WA); On-site; USD 45,000 - 65,000; Full time

Job summary

A leading managed service provider in IT is seeking an Information Technology Technician to support service desk requests and IT infrastructure. The ideal candidate will have a background in Computer Science, strong communication skills, and familiarity with various operating systems and network devices. This full-time position offers growth potential in a dynamic environment.

Qualifications

• 2+ years equivalent work experience in IT.
• Valid driver's license required.
• Microsoft Server certification preferred.

Responsibilities

• Provide support for incoming requests to the service desk.
• Install and configure hardware and software components.
• Migrate on-premises servers to the cloud.

Skills

Exceptional written and oral communication skills

Strong understanding of technology and business productivity systems

Good problem-solving skills

Education

College diploma or university degree in Computer Science

Tools

Desktop and server operating systems

Active Directory

Firewalls, switches, routers, AP’s

Job description

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TeamLogic IT is a national provider of technology services and solutions. We help our customers with their current and future IT needs by delivering solutions that assure high availability, security and flexibility for their IT infrastructure.

With more than 300+ locations across North America and more than 1000+ technicians, thousands of businesses consider us their trusted technology advisor. We fill a void in the marketplace because we understand business and technology and are able to help our clients leverage technology to their advantage.

TeamLogic IT has received a number of awards and recognitions in the franchise and managed services industries and we’re proud of our reputation for exceptional customer service. Ready to join a leading MSP?

Responsibilities:

• Provide support of incoming requests to the service desk via telephone, web portal, email to ensure courteous, timely, and effective resolution of end-user issues.
• Provisioning and system setup for new hires.
• Prioritize incidents and service requests according to defined processes to meet defined SLAs.
• Use remote tools and diagnostic utilities to aid in resolving support requests.
• Perform hands-on fixes at the desktop level when remote tools are not appropriate, including hardware repairs, delivery of peripherals, or other fixes as determined.
• Installing and configuring hardware and software components throughout various network infrastructure devices.
• Install antivirus software and ensure virus definitions are up to date.
• Server administration via Active Directory, File & Print services, DNS, DHCP.
• Network firewall and switch administration and maintenance.
• Perform preventative maintenance, including checking and cleaning of workstations, printers, and peripherals.
• Establish good relationships with all departments and colleagues.
• Ensure company safety and security standards are met.
• Network and server solution design and architecture.
• Migrate on-premises servers and IT infrastructure to cloud.
• Enable and use advanced tools and processes to provide cybersecurity protection to client IT infrastructure.
• Work jointly with the sales team to provide pre-sales and post-sales support, including tasks such as discovery meetings, site surveys, proposals and presentations on technical assessments, implementations and ongoing technical account management.

Requirements:

• College diploma or university degree in the field of Computer Science and/or 2+ years equivalent work experience.
• Valid driver's license.
• Exceptional written and oral communication skills.
• Experience with desktop and server operating systems including Windows 7, Windows 10, Server 2008, Server 2012, Server 2016, Server 2022, and Mac OS.
• Strong understanding of technology and business productivity systems.
• Active Directory knowledge and experience.
• Experience with firewalls, switches, routers, AP’s.
• Exceptional interpersonal skills, with a focus on rapport building, listening, and questioning skills.
• Good problem-solving skills.
• RMM and PSA Experience preferred.
• Microsoft Server certification preferred.
• Microsoft Desktop operating systems certification preferred.
• Experience with cloud architecture, cloud infrastructure, design and deployments preferred.
• CompTIA Net+ and/or CompTIA Security+ certifications preferred.

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  IT Services and IT Consulting

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