L1 Support Engineer (Night work schedule)

iTech Media; United States; Remote; USD 50,000 - 70,000; Full time

Job summary

A leading technology company seeks an L1 Support Engineer to join their VeliHorizon team. This role involves providing technical support, monitoring system performance, and ensuring operational efficiency. The ideal candidate will have a strong understanding of APIs, network infrastructure, and experience with various tools and technologies. Growth opportunities and a flexible work environment are offered.

Benefits

Health insurance

20 days paid vacation

10 days paid sick leave

Budget for conferences and courses

Flexible work arrangements

Tailored personal development plans

Community events and team-building activities

Qualifications

• Understanding and troubleshooting experience with APIs.
• Basic understanding of networks and cloud infrastructure.
• Intermediate English level required.

Responsibilities

• Provide B2B technical support and escalate issues.
• Monitor and alert on system issues.

Skills

API troubleshooting

Network understanding

Cloud infrastructure

Database experience

Git knowledge

English proficiency

Tools

Docker

Kubernetes

Python

Grafana

Jira

Confluence

Linux

Job description

VeliTech is a product company, where everyone is passionate about technology and strives to stay ahead of the curve. Our team is fueled by a deep understanding of cutting-edge frameworks, technologies, and continuous learning.

This combo brought us success, 35+ million users served with our iGaming products, breakthrough Tech Radar, and a team of 200+ bright minds who made this happen.

At VeliTech, Turnkey isn’t just our biggest department — it’s the backbone of everything we do. It’s the engine that powers our clients in emerging markets, helping them launch, grow, and dominate. No patchwork solutions, no third-party limitations — just seamless technology built for real-world success.

When you join the Turnkey team, you become part of the driving force behind our most powerful solution consisting of: VeliHorizon (Core Platform), VeliX (experience design) and Payments.

We invite a L1 Support Engineer (Night work schedule)to join the VeliHorizon team.

Horizon is a high-performance, API-driven, microservices-based platform that takes iGaming businesses to the next level.

At VeliHorizon, we don’t just build infrastructure—we develop the core technology that keeps the businesses of our clients running smoothly. Our platform processes thousands of transactions per second, ensures real-time data accuracy, and delivers a stable and efficient operational environment for businesses worldwide.

In this role, you will:

• B2B technical support, indication, escalation of an issue, and passing it to the relevant team
• Monitoring, alerting, and escalating any issues in the system

Skills and experience you will need:

• Understanding, working, and troubleshooting experience with API
• Understanding of Network, cloud, and general IT infrastructure components
• Basic understanding and working experience with any Database
• Knowledge and experience with Git
• Intermediate or Upper-Intermediate English level

Would be a plus:

• Experience with Docker / Kubernetes
• Experience with Python
• Experience with Grafana
• Experience with Jira and Confluence
• Experience with iGaming projects
• Experience with Linux

How is the hiring process going?
Intro Call with TA Specialist → Technical Interview → Final interview → Offer

We offer:

• Growth Opportunities: Expand your expertise, including launching your own product.
• Modern Technology: Work with microservices, serverless architecture, and SRE practices.
• Health Support: Health insurance and 10 days paid sick leave.
• Flexibility: Work remotely, or in a Kyiv office or combine both.
• Time Off: 20 days of paid vacation and public holidays.
• Learning Opportunities: Budget for conferences, certifications, and courses.
• Personal Development: Tailored plans to achieve your сareer goals.
• Community: Various internal events and team-building activities.