L1 SAP Basis Role

Resolve Tech Solutions Inc; Texas; On-site; USD 45,000 - 75,000; Full time

Benefits offered by this job

Hands-on SAP experience

Exposure to SAP Basis, S/4HANA, HANA

Mentorship from L2/L3 SAP experts

Career progression to L2 SAP Basis

Structured enterprise IT operations

Job summary

Resolve Tech Solutions invites an L1 SAP Basis Support Administrator to join our SAP Managed Services team. This entry‑level role offers hands‑on experience supporting enterprise SAP environments and working with L2/L3 teams to ensure availability, stability, and performance.

The position requires 24/7 shift work (Day/Swing/Night), occasional weekends/holidays, and a willingness to rotate. You will monitor systems, triage incidents, and follow SOPs to deliver reliable SAP operations.

Qualifications

• 0–2 years of experience in SAP Basis or enterprise support.
• Basic understanding of SAP architecture and SAP Basis administration.
• Familiarity with SAP ECC and/or SAP S/4HANA.
• Understanding of Linux and/or Windows Server fundamentals.
• Strong troubleshooting and problem-solving skills.

Responsibilities

• Monitor SAP systems and infrastructure with monitoring tools.
• Respond to SAP alerts and operational notifications promptly.
• Perform initial investigation and triage of SAP incidents.
• Create and manage incidents and service requests in the ITSM platform.
• Escalate issues to L2/L3 per procedures and SLAs.
• Maintain shift handovers and documentation.

Skills

SAP Basis

SAP administration

IT operations

Troubleshooting

Incident management

Communication

Linux

Windows Server

SAP GUI

ServiceNow

Tools

SAP Solution Manager

SAP Focused Run

ITSM platforms

Job description

Resolve Tech Solutions is seeking an L1 SAP Basis Support Administrator to join our SAP Managed Services team. This is an excellent opportunity for an early-career SAP professional looking to build hands‑on experience supporting enterprise SAP environments.

The L1 SAP Basis Support Administrator will be responsible for 24/7 monitoring, alert management, initial incident triage, and day-to-day operational support of SAP environments. The role will work closely with L2/L3 SAP Basis Administrators and other technical teams to ensure the availability, stability, and performance of customer SAP landscapes.

IMPORTANT – SHIFT WORK REQUIRED

This is a 24/7 managed services position. Candidates must be willing and able to work a rotating or assigned shift schedule, which may include:

• Day Shift
• Swing Shift
• Night Shift
• Weekends and holidays as part of the assigned schedule
• Rotating schedules based on business and customer support requirements

This is not a standard Monday–Friday, 9–5 position. Flexibility to work Day, Swing, or Night shifts is a required condition of the role.

Key Responsibilities

• Monitor SAP systems and related infrastructure using established monitoring and alerting tools.
• Respond to SAP system alerts and operational notifications in a timely manner.
• Perform initial investigation and triage of SAP incidents.
• Create, update, and manage incidents and service requests within the ITSM platform.
• Escalate issues to L2/L3 SAP Basis teams according to documented procedures and SLAs.
• Perform basic SAP Basis operational activities under established procedures and supervision.
• Monitor SAP system availability, application status, background jobs, work processes, and system health.
• Monitor SAP application servers and instances for availability and performance issues.
• Perform basic SAP user administration activities, including password resets and account‑related requests, where authorized.
• Monitor and validate SAP background jobs and elevate failed or delayed jobs.
• Assist with SAP system startup and shutdown activities following approved procedures.
• Monitor SAP interfaces and system connectivity and elevate issues when required.
• Perform basic checks related to SAP transports and elevate transport‑related issues to appropriate teams.
• Support routine operational tasks, maintenance activities, and scheduled changes.
• Follow documented Standard Operating Procedures (SOPs), runbooks, and knowledge articles.
• Maintain accurate incident documentation and shift handover notes.
• Communicate critical incidents and system issues to senior technical teams.
• Participate in shift handoffs to ensure continuity of support across Day, Swing, and Night teams.
• Support SAP Basis teams during maintenance windows, upgrades, patches, and other planned activities.
• Maintain awareness of customer SLAs and ensure incidents are handled within required response and escalation timelines.

Required Qualifications

• 0–2 years of experience in SAP Basis, SAP administration, IT operations, or enterprise application support.
• Basic understanding of SAP architecture and SAP Basis administration.
• Familiarity with SAP systems such as SAP ECC and/or SAP S/4HANA.
• Basic understanding of SAP application servers, instances, work processes, and system landscapes.
• Familiarity with SAP GUI and basic SAP administrative functions.
• Understanding of operating system fundamentals, particularly Linux and/or Windows Server.
• Basic knowledge of databases and database connectivity.
• Familiarity with IT service management concepts, incident management, and ticketing systems.
• Strong troubleshooting and problem‑solving skills.
• Ability to follow documented procedures and work effectively in a structured operations environment.
• Strong written and verbal communication skills.
• Ability to work independently during assigned shifts while knowing when to escalat…

Preferred Qualifications

• SAP Basis training, certification, or relevant coursework.
• Experience with SAP Solution Manager, SAP Focused Run, or other SAP monitoring platforms.
• Experience with ServiceNow or another ITSM platform.
• Exposure to SAP HANA administration or monitoring.
• Experience working in a 24/7 NOC, SOC, help desk, application support, or managed services environment.
• Exposure to enterprise monitoring and alert-management tools.
• Familiarity with ITIL concepts and incident management processes.

The L1 SAP Basis Support Administrator will work within a 24/7 enterprise managed services environment supporting business‑critical SAP applications.

Employees may be assigned to Day, Swing, or Night shifts based on operational requirements. Shift assignments may include weekends and holidays.

• Flexibility to work assigned Day / Swing / Night shifts
• Willingness to work weekends and holidays when scheduled
• Ability to participate in shift rotations when required
• Reliable attendance and punctuality
• Ability to provide thorough shift-to-shift handoffs
• Willingness to support occasional maintenance windows outside of normal business hours

What We Offer

• Opportunity to develop hands‑on experience with enterprise SAP environments.
• Exposure to SAP Basis, SAP S/4HANA, SAP HANA, monitoring, and managed services operations.
• Mentorship and escalation support from experienced L2/L3 SAP professionals.
• Opportunity for career progression into L2 SAP Basis Administration and advanced SAP technical roles.
• Experience working in a structured enterprise IT operations environment.

Ideal Candidate

The ideal candidate is an early‑career SAP professional who is eager to learn, technically curious, dependable, and comfortable working in a 24/7 operations environment.

You don't need to know everything on day one. We are looking for someone with a solid technical foundation, strong troubleshooting instincts, attention to detail, and the discipline to follow operational procedures while escalating issues appropriately.