L1 NOC Engineer Lead

HEX64; United States; Remote; USD 70,000 - 100,000; Full time

Job summary

A dynamic IT company in the United States is looking for a L1 NOC Team Lead. This role involves leading a team, monitoring network performance, and ensuring effective incident management. Candidates should possess a strong technical foundation, proven leadership abilities, and excellent communication skills. The position works in a high-pressure environment and requires adept problem-solving skills.

Qualifications

• Minimum 3 years of experience in NOC or IT Infrastructure Support.
• Proficient in resolving alerts and incidents.
• Willingness to work in shifts as required.

Responsibilities

• Lead and mentor a team of L1 NOC engineers.
• Monitor network performance and respond to incidents.
• Ensure SLAs and KPIs are consistently met.

Skills

Networking concepts

Communication skills

Leadership

Analytical skills

Problem-solving

Education

Bachelor's degree in Computer Science

Tools

NMS tools (SolarWinds, Nagios, Zabbix)

Ticketing systems (ServiceNow, Jira)

Job description

Key Responsibilities:

• Lead and mentor a team of L1 NOC engineers, ensuring high performance and continuous development.
  
• Monitor network performance, servers, and infrastructure tools for alerts or outages.
  
• Respond to incidents, triage network/system alerts, and escalate issues as needed.
  
• Coordinate with Level 2/3 teams for complex issue resolution.
  
• Maintain documentation for network operations, troubleshooting steps, and SOPs.
  
• Ensure shift handovers are smooth with clear communication and reporting.
  
• Provide regular status updates to management and clients during incidents or outages.
  
• Conduct periodic training and knowledge sharing sessions for L1 engineers.
  
• Ensure SLAs and KPIs are consistently met.
  
• Take ownership of incident reporting, post-mortem analysis, and follow-up actions.
  

Required Skills & Qualifications:

• Bachelors degree in Computer Science, Information Technology, or related field.
  
• Minimum 3 years of experience in NOC or IT Infrastructure Support.
  
• Strong understanding of networking concepts (TCP/IP, DNS, DHCP, VPN, routing/switching).
  
• Experience with NMS tools like SolarWinds, Nagios, Zabbix, or similar.
  
• Familiarity with ticketing systems (ServiceNow, Jira, etc.).
  
• Excellent verbal and written communication skills.
  
• Proven ability to lead a team in a high-pressure environment.
  
• Strong analytical and problem-solving abilities.
  
• Willingness to work in shifts, including nights and weekends, as required.
  

Preferred:

• Network certifications (CCNA, CompTIA Network+).
  
• Experience with NOC monitoring