L1/L2 Support Analyst Eagle (Pace/Star/Pay)

Jobs via Dice; United States; Remote; USD 80,000 - 90,000; Full time

Job summary

A leading technology consulting firm seeks an experienced L1/L2 Support Analyst to provide technical support for Eagle Investment Systems. The role is crucial in ensuring smooth operations in a fast-paced financial environment, focusing on troubleshooting, incident management, and user support during US business hours. Candidates should have 7-8 years in support roles and strong analytical skills.

Qualifications

• 7-8 years of experience in L1/L2 support roles in asset management or financial services.
• Strong knowledge of Eagle Investment Systems (Pace, Star, Pay modules).
• Experience supporting applications during US business hours.

Responsibilities

• Provide Level 1 and Level 2 support for Eagle applications.
• Monitor system performance and troubleshoot incidents.
• Participate in deployment activities and documentation.

Skills

Eagle Investment Systems

Incident Management

Analytical skills

Problem-solving skills

Communication

Job description

1 week ago Be among the first 25 applicants

Dice is the leading career destination for tech experts at every stage of their careers. Our client, RAPS Consulting Inc, is seeking the following. Apply via Dice today!

Job Title: L1/L2 Support Analyst Eagle (Pace/Star/Pay)

Location: Remote

Work Hours: 2:00 PM 10:00 PM EST

Duration: 6 12 Months (Contract)

Experience Required: 7 8 Years

Job Description:

We are seeking an experienced L1/L2 Support Analyst with strong expertise in the Eagle Investment Systems suite, particularly Pace, Star, and Pay modules. The ideal candidate will be responsible for providing high-quality technical and functional support to ensure smooth operations and timely issue resolution in a fast-paced financial services environment.

Key Responsibilities:

• Provide Level 1 and Level 2 support for Eagle applications (Pace, Star, Pay).
• Monitor system performance and address user-reported issues within agreed SLAs.
• Troubleshoot and resolve incidents, ensuring root cause analysis and permanent solutions.
• Liaise with internal teams, vendors, and stakeholders to escalate or resolve complex issues.
• Document issues, solutions, and procedures for future reference and knowledge sharing.
• Proactively identify system inefficiencies and recommend improvements.
• Participate in deployment activities, including validation and post-deployment support.
  
  

Required Skills & Qualifications:

• 7 8 years of hands-on experience in L1/L2 support roles, preferably in the asset management or financial services industry.
• Strong working knowledge of Eagle Investment Systems, particularly Pace, Star, and Pay modules.
• Experience in incident management, issue tracking, and resolution.
• Solid understanding of data flows, trade processing, and reporting within Eagle.
• Strong analytical and problem-solving skills.
• Excellent communication skills and the ability to work independently in a remote setup.
• Prior experience supporting applications during US business hours (EST) is preferred.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Contract

Job function

• Job function

  Information Technology

• Industries

  Software Development

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