L1 / L2 IT Systems Engineer

AllSector Technology; New York (NY); Hybrid; USD 52,000 - 82,000; Full time

Benefits offered by this job

Certification training

Career growth

Job summary

AllSector Technology is seeking enthusiastic IT professionals for Level 1 or Level 2 MSP Engineer roles. You will deliver remote help desk support and scheduled on‑site client assistance, while also assisting senior engineers on complex projects such as Microsoft 365 migrations and infrastructure upgrades.

You will gain hands‑on experience with modern cloud platforms, security tools, and AI automation, while balancing collaboration with independent prioritization and strong documentation.

Qualifications

• Strong communication with technical and non‑technical users.
• Proactive troubleshooting and analytical problem‑solving.
• Ability to prioritize and work independently and in a team.
• High standards for accountability and quality documentation.
• Willingness to travel to client locations.

Responsibilities

• Provide remote and onsite technical support to MSP clients.
• Troubleshoot Windows desktop/server, hardware, apps, and peripherals.
• Support Microsoft 365, Exchange Online, Azure/Intune services.
• Manage user accounts and access in AD/Entra ID.
• Resolve networking, VPN, Wi‑Fi, firewall, and connectivity issues.
• Use RMM and monitoring tools to preempt issues and document tickets.
• Communicate ticket status clearly to customers.
• Document activities in IT Glue and ConnectWise tickets.
• Assist senior engineers with client projects and migrations.
• Contribute to internal automation and AI initiatives.

Skills

Excellent communication

Troubleshooting

Independent work

Documentation

Travel to clients

Education

College degree or relevant certification

Tools

RMM

ConnectWise

Microsoft 365 / Azure admin

Intune

Active Directory / Entra ID

Job description

AllSector Technology is growing, and we are looking for enthusiastic, motivated IT professionals to join our team as Level 1 or Level 2 MSP Engineers.

This is not a role where you will spend every day doing the same repetitive tasks. As an L1/L2 Engineer, you will be at the heart of our client operations, providing comprehensive support that blends remote help desk calls with scheduled on‑site client assistance. Beyond daily support, you will have the opportunity to directly assist senior engineers with complex client project implementations, gaining valuable real‑world experience across a wide range of industries.

We provide an environment designed for growth. You will gain hands‑on exposure to the latest IT platforms and technologies, including modern Microsoft Cloud solutions, advanced cybersecurity tools, and emerging automation/AI platforms (like Rewst.io and Copilot).

We are seeking individuals who are passionate about technology, genuinely enjoy problem‑solving, and are committed to learning new things every day. While you will be part of a collaborative team, the ideal candidate must also possess the judgment and accountability to work independently and manage priorities effectively.

Responsibilities

While supporting our customers is the core of the position, our engineers are encouraged to become involved in much more than ticket resolution.

Core Technical Support:

• Provide friendly, timely, and expert remote and onsite technical support to AllSector managed services clients.
• Troubleshoot and resolve issues with Windows desktop/server environments, hardware, applications, and peripherals.
• Support Microsoft 365 applications, Exchange Online, and core Azure/Intune services.
• Manage user accounts, permissions, and access issues within Active Directory and Microsoft Entra ID.
• Resolve networking, VPN, Wi‑Fi, firewall, and connectivity issues.
• Utilize RMM and monitoring platforms to proactively respond to alerts and investigate potential client issues before they escalate.
• Communicate clearly and professionally with customers regarding ticket status, updates, and resolutions.
• Maintain accurate and detailed documentation in IT Glue and create/update ConnectWise service tickets.

Projects & Advanced Initiatives:

• Assist senior engineers with client technology projects, such as Microsoft 365 migrations and infrastructure upgrades.
• Participate in internal technology, automation, and AI initiatives.
• Help test new scripts, workflows, software integrations, and plugins in real‑world environments.
• Identify opportunities to automate repetitive tasks using platforms like Rewst.io.

Qualifications

We do not expect candidates to be experts in every technology listed below, but you must demonstrate a strong technical aptitude and a genuine desire to learn and research unfamiliar technologies.

• Excellent verbal and written communication skills for interacting with both technical and non‑technical users.
• Strong troubleshooting skills with a proactive, analytical approach to problem‑solving.
• The ability to prioritize effectively and work well both independently and within a collaborative team environment.
• High standards for accountability, professional judgment, and quality documentation.
• Travel to clients

Travel Requirements:

• This position may require occasional travel to client locations for on‑site technical support, project implementations, installations, troubleshooting, and other client‑related activities as needed. Most work will be performed remotely or from the AllSector Technology office; however, candidates must be comfortable providing on‑site support when circumstances require it.
• Travel is primarily expected within the local/regional service area, with advance notice provided whenever practical. Candidates must possess a valid driver’s license and have reliable transportation for travel to client locations.

Education & Professional Development:

• College degrees and industry certifications are a plus, but equivalent hands‑on experience, home labs, and technical projects are valued equally.
• We invest in you: AllSector Technology promotes continuous learning. We provide study materials, access to training platforms, and full financial support for relevant certification exams and courses for our staff.

Position‑Specific Experience Levels:

• Experience: 0–2+ years in professional IT.
• Technical Foundation: Solid understanding of desktop and end‑user support, Windows 10/11 troubleshooting, Microsoft 365 fundamentals, basic Active Directory/Entra ID knowledge, and core networking concepts (TCP/IP, DNS, DHCP, Wi‑Fi, VPNs).
• Experience: 2–5+ years in professional IT (previous MSP or multi‑client support experience preferred).
• Advanced Skills: Advanced Windows desktop troubleshooting and Windows Server administration; proficiency in Microsoft 365/Azure administration, Intune, and Group Policy; comprehensive understanding of networking (VLANs, firewalls, complex troubleshooting) and experience with RMM, Backup, and Endpoint Security platforms.

Why Join AllSector? Beyond Standard IT Support.

AllSector Technology is building something different. We believe an MSP should not only provide exceptional technology services to its customers - it should also create an environment where its employees can learn, experiment, contribute ideas, and build meaningful, long‑term careers.

We are looking for ambitious candidates who want to grow with us as we expand. We aren't just maintaining legacy systems; we are actively innovating and operating at the intersection of modern IT services and software development.

When you join AllSector, you become part of an organization that is pushing boundaries:

• We are Innovators & Developers: We don't just use other people's tools; we build our own. We have already developed and launched two proprietary software applications listed on The Tech Tribe and the ConnectWise Marketplace, with several more exciting apps currently in development. You will have a front‑row seat to our internal software development and QA processes.
• We are Impact‑Driven (FCC, E‑Rate, & Center4.com): We believe in helping those who help our communities. We are proud to hold a 498SPIN ID in the FCC Rural Healthcare program, helping eligible nonprofits secure subsidies upward of 65% off eligible technology costs. We are also registered providers in the E‑Rate program, supporting schools and libraries. Furthermore, our Center4.com initiative acts as a technology entitlement think tank, providing nonprofits with vital information and free resources (templates, guides, E-books) to save them time and money.
• We are Security‑First: As a CISSP‑Led IT Solutions Provider, we prioritize security in everything we do. You will gain exposure to enterprise‑grade security frameworks and CISSP‑backed offerings that set us apart from competitors.
• Our Culture of Growth: We foster a culture of curiosity, continuous improvement, and teamwork. We celebrate new ideas, promote from within, and provide the training, mentorship, and financial backing you need to achieve your career goals—whether that’s becoming a Senior Engineer, a Cybersecurity Specialist, an Automation Architect, or a Product Lead.

If you are looking for an IT position where you can do more than simply answer support calls and close tickets, we want to hear from you. If you want exposure to the absolute cutting edge of managed services, automation, AI, and proprietary software development, AllSector Technology offers an environment where you can build a remarkable future.

Ready to help us build the next generation of managed IT services?