L1 IT Support Specialist (Fully Remote)

A-CP; United States; Remote; USD 42,000 - 70,000; Full time

Job summary

A-CP is seeking a customer-focused IT support specialist in the United States to be the first point of contact for inbound support calls from existing customers. You will help users with software features, navigation, and general application use, ensuring smooth operation and timely resolution.

Responsibilities include accurate CRM documentation of interactions and technical details, leveraging Windows 10/11 knowledge to diagnose issues, and guiding users through solutions with professionalism.

Qualifications

• Two years of recent phone-based technical support experience.
• Two years of recent Windows IT support experience.
• Strong knowledge of Windows 10 & 11 operating systems.

Responsibilities

• Serve as the first point of contact for inbound support calls from existing customers
• Assist users with software features, system navigation, and general application use
• Document all interactions and technical details accurately in the CRM

Skills

Phone-based support

CRM/documentation

Technical support

Tools

Windows 10

Windows 11

Job description

• Serve as the first point of contact for inbound support calls from existing customers
• Assist users with software features, system navigation, and general application use
• Document all interactions and technical details accurately in the CRM

Qualifications:

• Two years of recent phone-based technical support experience
• Two years of recent Windows IT support experience
• Strong knowledge of Windows 10 & 11 operating systems

Nice to Have:

• Experience in healthcare industry or healthcare-related software
• Understanding of clinical terminology and EHR platforms