L1 Enterprise Operations Engineer

Koniag Government Services; Denver (CO); On-site; USD 65,000 - 95,000; Full time

Benefits offered by this job

Medical insurance

Dental and vision insurance

401(k)

Paid time off

Parental leave

Life and disability insurance

Flexible spending accounts

Commuter benefits

Tuition reimbursement

Job summary

Koniag Technology Solutions, Inc a Koniag Government Services company is seeking an experienced L1 Operations Engineer to support a critical enterprise server environment for the Department of State in Denver, CO. A Secret clearance is required, and the role includes frontline monitoring, troubleshooting, and incident response in a 24/7 setting.

The candidate will work with Systems Administrators, ITSM tools, and change management procedures, with opportunities for career growth and benefits

Qualifications

• Bachelor's degree in Information Technology, Computer Science, or related field or equivalent work experience.
• 3-5+ years in IT or enterprise server monitoring/operations.
• Experience troubleshooting IT hardware including physical and virtual servers.
• Experience using ITSM tools such as BMC Remedy or ServiceNow.

Responsibilities

• Monitor the enterprise server environment continuously and identify anomalies.
• Communicate status, incidents, and resolutions with stakeholders.
• Troubleshoot server problems with Systems Administrators and document changes.
• Perform reboots on physical and virtual servers using VMware vSphere Client.
• Ping, test, and open problem tickets for unresponsive servers/websites.
• Escalate complex issues to Level 2 LAN Administrators with clear documentation.
• Apply standard and non-standard diagnostics to resolve issues.
• Escort and monitor uncleared workers on-site per security requirements.
• Maintain logs, incidents, and turnover docs for shift continuity.
• Participate in rotating 24/7 shift schedule as needed.

Skills

Communication skills

Troubleshooting IT hardware

VMware vSphere

ITSM tools (Remedy/ServiceNow)

Server monitoring

Security clearance readiness

Documentation in ITSM

Escalation management

Scripting (PowerShell/Bash)

NOC/24x7 environment experience

Education

Bachelor's degree in IT/CS or related field

Tools

BMC Remedy

ServiceNow

VMware vSphere

Job description

Applications for this position will be accepted through 12/31/26. This position supports a contract that has not yet been awarded to the Company, and the application deadline and start date depend on the status of that contract. If the contract is not awarded, or if the customer requires the position to be staffed earlier than expected, the posting may close before 12/31/26. If the contract award is delayed, the application deadline may be extended and this posting will be updated to show the new deadline. If the contract is not awarded, the position will not be filled.

Koniag Technology Solutions, Inc a Koniag Government Services company, is seeking a L1 Enterprise Operations Engineer with a Secret security clearance to support KTS and our government customer in Denver, CO. This position is for a Future New Business Opportunity.

Benefits include medical, dental, and vision insurance, 401(k) retirement plan, paid time off, paid parental leave, life and disability insurance, flexible spending accounts, commuter benefits and tuition reimbursement.

• medical, dental, and vision insurance
• 401(k) retirement plan
• paid time off
• paid parental leave
• life and disability insurance
• flexible spending accounts
• commuter benefits and tuition reimbursement

Koniag Technology Solutions, Inc a Koniag Government Services company, is seeking an experienced, motivated, and customer-oriented L1 Operations Engineer to join our team supporting a critical enterprise server environment for the Department of State. The ideal candidate is a proactive problem-solver with strong technical troubleshooting skills, a commitment to operational excellence, and the ability to communicate effectively with both technical and non-technical stakeholders. This position requires the ability to obtain and maintain a security clearance/suitability determination to support KDS and our government customer.

The L1 Operations Engineer will provide frontline monitoring, troubleshooting, and operational support for an enterprise server environment supporting the Department of State. This role serves as a critical first line of defense in identifying, escalating, and resolving system issues to ensure continuous operations and stakeholder satisfaction.

Principal Responsibilities Will Include But Are Not Limited To

• Monitor the enterprise server environment continuously, identifying anomalies and potential service disruptions.
• Communicate proactively with stakeholders regarding system status, incidents, and resolutions.
• Work closely with Systems Administrators to troubleshoot server problems and document all changes, issues, and resolutions in accordance with change management procedures.
• Perform reboots on physical servers and utilize VMware vSphere Client to reboot virtual servers as needed.
• Manually ping, test, and open problem tickets/outages for servers and websites that are unresponsive or degraded.
• Escalate unresolved or complex issues to Level 2 LAN Administrators in a timely manner, providing clear and thorough documentation.
• Apply knowledge of standard and non-standard operating procedures and diagnostic techniques to resolve difficult operational issues.
• Escort and monitor uncleared workers on-site in accordance with facility security requirements.
• Maintain accurate logs, incident tickets, and shift-turnover documentation to ensure continuity of operations across shifts.
• Participate in a rotating shift schedule to support 24/7 operational monitoring requirements, as applicable.

Required

• Bachelor's degree in Information Technology, Computer Science, or related field; equivalent work experience may be substituted in lieu of degree.
• 3-5+ years of experience in IT or computer information systems, preferably in an enterprise server monitoring or operations environment.
• Experience troubleshooting IT hardware, including physical and virtual server components.
• Experience using IT Service Management (ITSM) tools such as BMC Remedy or ServiceNow for incident, problem, and change management.
• Knowledge of Microsoft Server Operating Systems and VMware vSphere administration and troubleshooting.
• Ability to obtain a Secret Clearance

Required Skills And Competencies

• Strong written and verbal communication skills, with the ability to interact effectively with stakeholders, systems administrators, and escalation teams.
• Ability to work independently and collaboratively within a fast-paced, mission-critical operations environment.
• Hands-on experience rebooting and troubleshooting physical and virtual servers using VMware vSphere Client.
• Ability to manually test, ping, and diagnose server and website connectivity issues.
• Strong analytical and problem-solving skills, with the ability to apply standard and non-standard diagnostic techniques to resolve operational issues.
• Ability to accurately document changes, incidents, and problem resolutions in ITSM tools.
• Ability to escape issues appropriately and coordinate with Level 2 support teams.
• Ability to escort and monitor uncleared personnel in accordance with site security protocols.
• Ability to obtain and maintain the required security clearance/suitability determination.
• Flexibility to work rotating shifts, including nights, weekends, or holidays, as required by operational needs.
• Desired Skills and Competencies:
• Experience supporting federal government IT environments, particularly Department of State systems.
• Familiarity with enterprise monitoring tools and dashboards.
• Basic scripting or automation experience (e.g., PowerShell, Bash) to support troubleshooting and diagnostics.
• Relevant industry certifications such as CompTIA A+, Network+, Security+, or VMware Certified Technical Associate (VCTA).
• Prior experience working in a Network Operations Center (NOC) or similar 24/7 operational environment.

Our Equal Employment Opportunity Policy

The company is an equal opportunity employer. The company shall not discriminate against any employee or applicant because of race, color, religion, creed, ethnicity, sex, sexual orientation, gender or gender identity (except where gender is a bona fide occupational qualification), national origin or ancestry, age, disability, citizenship, military/veteran status, marital status, genetic information or any other characteristic protected by applicable federal, state, or local law. We are committed to equal employment opportunity in all decisions related to employment, promotion, wages, benefits, and all other privileges, terms, and conditions of employment.

The company is dedicated to seeking all qualified applicants. If you require an accommodation to navigate or apply for a position on our website, please get in touch with Heaven Wood via e-mail at [e-mail] or by calling 703-488-9377 to request accommodations.

Equal Opportunity Employer/Veterans/Disabled. Shareholder Preference in accordance with Public Law 88-352

Koniag Government Services (KGS) is an Alaska Native Owned corporation supporting the values and traditions of our native communities through an agile employee and corporate culture that delivers Enterprise Solutions, Professional Services and Operational Management to Federal Government Agencies. As a wholly owned subsidiary of Koniag, we apply our proven commercial solutions to a deep knowledge of Defense and Civilian missions to provide forward leaning technical, professional, and operational solutions. KGS enables successful mission outcomes for our customers through solution-oriented business partnerships and a commitment to exceptional service delivery. We ensure long-term success with a continuous improvement approach while balancing the collective interests of our customers, employees, and native communities. For more information, please visit www.koniag-gs.com.