L1 Data Center Service Delivery Field Support Engineer

NTT DATA North America; Miami (FL); On-site; USD 34,000 - 43,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401k

AD&D insurance

Paid time off

Flexible Spending Account

Job summary

NTT DATA Services seeks a L1 Data Center Service Delivery Field Support Engineer to join our Miami team. The role is 100% on-site in Miami, FL with no remote options. You will configure infrastructure, install software, and provide first-line field support to clients, coordinating with stakeholders to resolve incidents.

Required is a Bachelor’s in IT or Computing and 1+ year of DC networking experience, plus certs like CCNA DC. Competitive hourly pay and benefits are offered.

Qualifications

• Bachelor's degree or equivalent in Information Technology or Computing or related field.
• Associate level certification in Data Centre technologies (Cisco, NetApp, EMC DC).
• 1+ year experience building, deploying and supporting data center networking.
• Knowledge of Nexus and MDS switching.

Responsibilities

• Ensure infrastructure at the client site is configured, installed, tested and operational.
• Install and configure software per client requirements.
• Identify problems and log incidents with detail.
• Coordinate with client IT, carriers and teams to diagnose and resolve issues.
• Respond to alerts and escalate to L2 when needed.
• Provide first line remote and onsite technical support to clients.
• Follow handover procedures to ensure service continuity.

Skills

Strong communication

Project planning

Positive attitude

Stress management

Work ethic

Active listening

Adaptability

Client focus

Education

Bachelor's in IT/Computing

CCNA DC or equivalent cert

Tools

Nexus switches

MDS switching

Job description

At NTT DATA, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees have been key factors in our company's growth and market presence. By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA and for the people who work here. For more than 25 years, NTT DATA Services have focused on impacting the core of your business operations with industry-leading outsourcing services and automation. With our industry-specific platforms, we deliver continuous value addition, and innovation that will improve your business outcomes. Outsourcing is not just a method of gaining a one-time cost advantage, but an effective strategy for gaining and maintaining competitive advantages when executed as part of an overall sourcing strategy. Role is 100% on-site in Miami, FLno remote work or hybrid options available

NTT DATA Services currently seeks a L1 Data Center Service Delivery Field Support Engineer to join our team in Miami, Florida.

Job Description

Key Responsibilities:

• Ensures that the assigned infrastructure at the client site is configured, installed, tested and operational.
• Ensures that any software that is part of the solution is installed and configured according to client requirements.
• Proactively identifies problems and errors as they occur and logs such incidents in a timely manner with the required level of detail.
• Liaises with all stakeholders including client IT environments, carriers and colleagues to expediate diagnosis of errors and problems and to identify a resolution.
• Investigates first line support calls assigned and identifies the root cause of incidents and problems following knowledge articles.
• Responds to and diagnoses all alerts, escalate to L2 Field Engineer when unable to resolve within the stipulated time.
• Ensures incidents are updated with progress and resolution details in a timely manner using the required platform.
• Ensures the efficient and comprehensive resolution of incidents and requests.
• Applies tools, techniques and processes to track, log, report on and correct configuration items, components and changes.
• Investigates problems in systems, processes and services and assists with the implementation of agreed remedies and preventative measures.
• Provides first line remote and onsite technical support to clients.
• Provides first line field engineering services to clients.
• Reports and escalate issues to 3rd party vendors if necessary.
• Follows the required handover procedures for shift changes to ensure service continuity.

Knowledge and Attributes:

• Good communicate skills, both verbal and written.
• Ability to plan activities and projects well in advance, and take into account possible changing circumstances.
• Ability to maintain a positive outlook at work.
• Ability to work well in a pressurized environment.
• Ability to work hard and put in longer hours when it is necessary.
• Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information and refraining from interrupting.
• Ability to adapt to changing circumstances.
• Ability to place client at the forefront of all interactions, understanding their requirements and creating a positive client experience throughout the total client journey.

Academic Qualifications and Certifications:

• Bachelor's degree or equivalent in Information Technology or Computing or related field.
• Associate level certification in different Data Centre technologies such as Cisco, NetApp, EMC- Ex: CCNA (DC) etc.

Required experience:

• 1+ years of experience in building, deploying and supporting data center networking infrastructure.
• Associate level knowledge of data center network equipment like Nexus and MDS series switching.

NTT DATA provides a reasonable range of compensation for U.S.-based positions. The starting pay range for this role is $25-$31/hour.Actual compensation will depend on a number of factors, including the candidate's relevant experience, technical skills, and other qualifications.

This position is eligible for company benefits including participation in medical, dental, and vision insurance, flexible spending or health savings account, and AD&D insurance, employee assistance, participation in a 401k program, and additional voluntary or legally-required benefits

About NTT DATA Services is a recognized leader in IT and business services, including cloud, data and applications, headquartered in Texas. As part of NTT DATA, a $30 billion trusted global innovator with a combined global reach of over 80 countries, we help clients transform through business and technology consulting, industry and digital solutions, applications development and management, managed edge-to-cloud infrastructure services, BPO, systems integration and global data centers. We are committed to our clients' long-term success. Visit nttdata.com or LinkedIn to learn more.

NTT DATA Services is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.

Where required by law, NTT DATA provides a reasonable range of compensation for specific roles. The starting hourly range for this on-site role is $25-$30/hour. This range reflects the minimum and maximum target compensation for the position across all US locations. Actual compensation will depend on several factors, including the candidate's actual work location, relevant experience, technical skills, and other qualifications.

This position is eligible for company benefits that will depend on the nature of the role offered. Company benefits may include medical, dental, and vision insurance, flexible spending or health savings account, life, and AD&D insurance, short-and long-term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally required benefits.