L&I Office Assistant Lead

Washington State Department of Labor & Industries; Seattle (WA); On-site; USD 38,000 - 51,000; Full time

Job summary

The Washington State Department of Labor & Industries is seeking an L&I Office Assistant Lead to mentor and support the Claims Initiation team in providing timely services to customers. This role offers opportunities for growth, flexible work schedules, and a commitment to diversity and inclusion within a respected state agency.

Benefits

Flexible work schedules

Generous retirement package

Qualifications

• Two years of clerical and/or data entry experience.
• Ability to type a minimum of 50 wpm including error reduction.
• Experience mentoring or training new staff.

Responsibilities

• Lead, coach, and mentor the Claims Initiation team.
• Review claim documents for completeness and accuracy.
• Provide phone support and maintain daily tracking.

Skills

Clerical experience

Data entry

Customer service

Mentoring

Education

High school diploma or equivalent

Job description

Join to apply for the L&I Office Assistant Lead role at Washington State Department of Labor & Industries

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Join to apply for the L&I Office Assistant Lead role at Washington State Department of Labor & Industries

Washington State Department of Labor & Industries provided pay range

This range is provided by Washington State Department of Labor & Industries. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$38,004.00/yr - $50,328.00/yr

Description

Our Mission: Keep Washington Safe and Working!

Our Values: Customer Focus, One L&I, Respect, Diversity, Equity and Inclusion, Learning and

Growth, Reliability

L&I has been very diligent in working to remain competitive with wages. The salary posted will receive a 3% general wage increase effective 7/1/2025.

Job Highlights

Do you enjoy helping others succeed by coaching and mentoring co-workers ensuring they are trained correctly? Are you a customer-focused individual who enjoys working in a team environment? L&I’s Insurance Services’ Claims Initiation unit is seeking an Office Assistant Lead (OAL) looking for a challenge, and who is eager to grow and develop their skills. The primary purpose of this team is to provide timely services to customers to ensure employers are supported and workers protected.

In this position you will lead, coach, and mentor the Claim Initiation team while also initiating time loss, medical only and employer closure claims, answering incoming telephone calls, entering high volumes of data into the department mainframe system, and provides support to new staff and their peers.

If this sounds like you, or something that interests you, apply today!!

Why Work For Us

The Department of Labor & Industries (L&I) is a diverse state agency dedicated to the safety, health, and security of Washington's workers. We help employers meet safety and health standards and inspect workplaces when alerted to hazards. As administrators of the state's workers' compensation system, we are similar to a large insurance company, providing medical and limited wage-replacement coverage to workers who suffer job-related injuries and illness. Our rules and enforcement programs also help ensure workers are paid what they are owed, that children's and teens' work hours are limited, and that consumers are protected from unsound business practices.

Insurance Services is the largest division within the agency and administers one of the premier workers’ compensation organizations in the nation serving over 3.8 million employees working for 260,000 employers.

Duties

Some Of What You’ll Do

• Trains and mentors new and existing members of the initiation team.
• Reviews claim documents for completeness, accuracy, and compliance.
• Communicates with internal and external customers.
• Maintains the daily tracking system.
• Provides quality assurance and work checking for office assistants.
• Provides phone support using the phone queue system.
• Compiles weekly and monthly production and phone queue reports.
• And much more!
  
  

Qualifications

REQUIRED:

• High school diploma or equivalent.
• Two (2) years of clerical and/or data entry experience, including experience directing the work of others. And/or equivalent education.
• Ability to type a minimum of 50 wpm including reduction for errors (verified through certified word per minute typing certificate).
• A screenshot of a Medium Text 5-minute typing assessment that meets the 50 wpm qualification. (To see a typing assessment that meets the requirements, visit http://www.typingtest.com/ . Make sure to change time of test to 5-minute option. Take a screen shot of your result, save, and attach during the on-line application process. Please do not send a link.)
  
  

Desired

• Three years’ experience in clerical/data entry roles.
• Experience working in a professional office setting.
• Experience mentoring/training.
• Experience compiling data.
• Experience with customer service via telephone.
• Experience with medical terminology.
• Ability to type a minimum net speed of 55 WPM
  
  

Supplemental Information

Things You Need To Know

To help you maintain a proper work-life balance, teleworking is one of the work schedule options for this position. L&I also offers flexible custom work schedules.

State employees who meet the qualifications will become eligible for a generous retirement package at the end of the employee’s career. Click on the “Benefits” tab to learn more.

At L&I, your voice matters. In addition, L&I is a diverse state agency dedicated to the safety and health and security of Washington's 3.8 million workers. Take a look at this brief video and learn more about why L&I is an employer of choice.

The assigned duty station for this position is Tumwater, Washington. For positions where in-office work is necessary, the frequency of telework is dependent upon business needs and will be discussed with the supervisor of the position at the time of offer.

To receive more information on opportunities at L&I sign up for GovDelivery and select L&I job alerts.

Application process

We will contact the top candidates directly to interview for this position. Because we base the selection on information provided by you, it is in your best interest to identify the knowledge, skills, and abilities that address the required and desirable qualifications described in the announcement.

Please Include The Following Documents With Your Application

• A cover letter describing specific qualifications.
• A current resume detailing applicable experience and education.
• A list of at least three professional references with current telephone numbers.
• A screenshot of a Medium Text 5-minute typing assessment that meets the 50 wpm qualification. (To see a typing assessment that meets the requirements, visit http://www.typingtest.com/ . Make sure to change time of test to 5-minute option. Take a screen shot of your result, save, and attach during the on-line application process. Please do not send a link.)
  
  

Please do not attach or place any medical information (vaccination status included) within the application, resume, or cover letter. If you do, we will have to reject your application to safeguard others from receiving your confidential information. You will have to remove the confidential information before you can apply again.

To learn more about our hiring process timeline at L&I please visit our L&I recruiting page at Hiring Process at L&I . If you would like to read our website in a language other than English, scroll up to the top of the page to select your language of choice from the banner.

Background Check Notice

Prior to a placement in this position, a background check, including criminal history record will be conducted. Information from your background check will not necessarily preclude employment but will be considered in determining your eligibility to perform the requirements of the position.

Other Information

• For positions requiring travel, you must have a valid unrestricted driver's license and have insurance if driving a privately owned vehicle on state business.
• This position is represented bytheWashington Federation of State Employees (WFSE).
• Candidates who are offered a job with L&I must possess work authorization that does not require sponsorship by the employer for a visa now or in the future.
• The Department of Labor & Industries complies with the employment eligibility verification requirements of the federal employment eligibility verification form, I-9. The selected candidate must be able to provide proof of identity and eligibility to work in the United States consistent with the requirements of that form on the first day of employment.
• Please note: L&I may use this announcement to fill multiple permanent and/or non-permanent positions.
  
  

Did You Know?

Washington is America's Top State to live, play, and work, according to U.S. News (2021). Join the L&I team and enjoy all the Evergreen State has to offer.

In addition to offering a positive balance between life and work, L&I provides one of the most competitive benefits packages in the nation. We also believe your voice matters. We value our employees and their work-life balance by encouraging flexible schedules. L&I is a diverse state agency dedicated to the safety and health and security of Washington's 3.8 million workers.

Veterans Preference

Applicants wishing to claim Veterans Preference should attach to their application a copy of their DD-214 (Member 4 copy), NGB 22, or signed verification of service letter from the United States Department of Veterans Affairs. Please blackout any personally identifiable data such as Social Security numbers. For further information, contact L&I’s [e-mail] .

Diversity, Equity, and Inclusion Employer

L&I employees come from all walks of life. We strive to hire great people from a wide variety of backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

We believe in the importance of recognizing the value each of us contribute to the success of the agency mission. Having a diverse workforce is this agency’s greatest resource of strength and knowledge. It is through the combination of talents and abilities that we can pursue finding effective measures to provide the best customer service. We are committed to building a diverse and inclusive workplace for everyone and we strongly mean everyone.

The State of Washington is an equal opportunity employer. Persons with a disability who need accommodation in the application process or testing process, or those needing this announcement in an alternative format, may call 360-902-5700. TTY users should first call 711 to access the Washington Relay Service.

You are welcome to include the name and pronoun you would like to be referred to in your materials and we will honor this as you interact with our award-winning diverse and inclusive organization.

For more Information

If you have any questions regarding this job posting, program, or the agency, please contact Jacque Crawford at [e-mail] .

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Administrative

• Industries

  Government Administration

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