L&I IT System Administration - Senior/Specialist

Washington State Department of Labor & Industries; Seattle (WA); Hybrid; USD 110,000 - 140,000; Full time

Benefits offered by this job

Hybrid work model

Benefits package

Job summary

Washington State Department of Labor & Industries is seeking a Domain System Administrator within the IT Division's NetOps unit. You will lead expert-level administration of Enterprise Active Directory, Entra ID, Group Policy, DNS/DHCP and IAM platforms, ensuring 24/7 availability of critical systems.

You will mentor junior staff, partner with WaTech and business teams, plan and implement IAM solutions, and drive automation through scripting while upholding security and data governance

Qualifications

• Ten (10) years of professional System Administration IT experience in a professional IT environment.
• Experience with Active Directory, Entra ID, DNS, DHCP and GPO management.
• Strong scripting and automation experience.
• Ability to mentor staff and lead teams.
• Education may substitute for IT experience as noted in the posting.

Responsibilities

• Lead and mentor NetOps system administrators.
• Maintain and troubleshoot AD/Entra ID and IAM infrastructure across the enterprise.
• Plan and implement IAM solutions for agency-wide systems.
• Collaborate with WaTech and L&I teams to meet data governance and security requirements.
• Provide expert-level administrative support for enterprise-wide systems.

Skills

Active Directory

IAM

Systems Administration

DNS/DHCP/GPO

Scripting

Education

Bachelor's degree in IT or related field

Associate degree substitution up to 2 years

Tools

Azure Entra ID

Group Policy

ADFS

PowerShell

Enterprise IT Systems

Job description

Our Mission:

Keep Washington Safe and Working!

Our Values:

Customer Focus, One L&I, Respect, Diversity, Equity and Inclusion, Learning and Growth, Reliability

About The Division And Unit

The Information Technology (IT) Division is an internal service organization responsible for providing information technology products and services in support of the Department of Labor & Industries (L&I) agency’s business priorities so that L&I can keep Washington Safe and Working.

Within the IT Division’s Maintenance and Operations (M&O) program, the Network Infrastructure & Operation (NetOps) unit is responsible for ensuring the L&I network, servers, storage and backups, both virtual and physical are always available and run at their highest efficiency.

About The Role

As the Domain System Administrator, this role works as part of a team of System Administrators, applying advanced technical knowledge to support all L&I’s Active Directory infrastructure and all servers which require 24/7 operation.

This position serves as the expert technical lead for L&I’s network servers and critical systems infrastructure, including Enterprise Active Directory, Entra ID (formerly Azure Active Directory), Group Policy, and other Identity and Access Management (IAM) platforms. IT provides expert-level leadership on highly complex, mission-critical, agency-wide systems, including identity management infrastructure, servers, and related services.

As an expert-level technician, you will perform complex work supporting L&I’s IAM environment, including Enterprise Active Directory, Entra ID, Group Policy, and server operating systems. You will partner with IT and business staff to plan and implement solutions, maintain and troubleshoot systems, and develop scripts and workflows to automate processes.

This role requires advanced knowledge and skills and the ability to work independently on assignments at every level of complexity. As a technical lead, you will also mentor and support entry and journey-level System Administrators in the NetOps unit, along with other professionals across the IT division.

Duties

Some Of What You’ll Do

• Enterprise Active Directory Domain Services, including:
  • Provide guidance and leadership to maintain proper operation, maintenance, support, and administration of agency-wide mission-critical and highly complex AD Domain Services, including but not limited to DNS, DHCP, and GPO management.
  • Provide technical direction of team assignments and operational projects.
  • Provide staff development by instructing and mentoring team members.
  • Review proposed changes for technical accuracy.
• Systems Engineering, including:
  • Working with Infrastructure Architects, providing enterprise architecture guidance, support, and coordination to customers and IT project teams on projects that impact agency-wide, interagency, and statewide IT systems.
  • Engineering applications and processes for new and existing environments
  • Provide enterprise architecture guidance, support and coordination to customers and IT project teams for projects
  • Analyze, design and implement enterprise-wide IT solutions that align with the organization’s structure, goals and systems
  • Use creative problem solving to find solutions to challenges throughout the lifecycle of an IT system
  • Works closely with WaTech staff and L&I teams, including but not limited to the Infrastructure, Security, Architecture and Information Governance teams, to ensure business needs such as data governance, public records requests, and data retention requirements are met.
• Identity and Access Management, including:
  • Monitor, administer, configure, implement and maintain Domain Services in all domains, such as AD, Entra ID, DNS, DHCP, PKI, etc.
  • Perform operational tasks as a Domain Administrator.
  • Monitor and remediate alerts related to Domain Controllers.
  • Verify servers and workstations are in the correct OU, correct anomalies.
  • Verify Domain Controllers are patched.
  • Create/update/delete DNS entries.
  • Primary DC/AD escalation point for Service Desk.
  • Perform Active Directory Federation Services (ADFS) and Azure Enterprise Application Implementations.
• Systems Administration, including:
  • Provide expert-level technical administration for coordination, installation, and promotion of agency-wide mission critical systems.
  • Administer and support L&I’s computing environment, ensuring adherence to security and standards.
  • Performs analysis and monitoring to ensure all Identity and Access Management systems stay current with all patches released by the vendor to mitigate potential vulnerabilities.
  • Collaborate with technical leads and subject matter experts to ensure planning and implementation of changes, including new applications, upgrades, critical updates, processes and procedures to existing architecture.

And much more!

Qualifications

Required:

• Ten (10) years of qualifying professional System Administration IT experience working full-time within a professional IT environment. Qualifying professional IT experience includes the following:
  • Installing and supporting servers, applications, in an enterprise network environment.
  • Identifying, troubleshooting, and resolving complicated network and application issues.

NOTE: Education may substitute for IT experience up to four (4) years for a bachelor’s degree and up to two (2) years for an associate’s degree in information technology, Computer Science, Business Administration, or a closely related field

Required Competencies

• The ability to take action to learn and grow.
• The ability to take action to meet the needs of others.

Desired

• Experience in creating, modifying, and troubleshooting scripts and workflows.
• Experience with Azure cloud environment.
• Vendor certifications in specific technologies including, but not limited to, Microsoft Certifications.

Things You Need to Know

At L&I, your voice matters. In addition, L&I is a diverse state agency dedicated to the safety and health and security of Washington's 3.3 million workers. Take a look at this brief video and learn more about why L&I is an employer of choice.

L&I provides a modern work environment and excellent benefits including paid leave, tuition reimbursement, Infants at Work Program and a generous retirement package for qualified employees at the end of their career. Click on the "Benefits" tab to learn more.

We value our employees and their work-life balance. We support a hybrid work model and offer flexible custom