L&I DOSH IT Business Analyst - Entry (Internal only)

State of Washington; Tumwater (WA); Hybrid; USD 65,000 - 90,000; Full time

Job summary

State of Washington's Labor & Industries Division of Occupational Safety & Health (DOSH) is seeking an Entry IT Business Analyst who can bridge business needs and technical solutions. You will partner with DOSH staff, developers, and IT teams to understand requirements, improve systems, and deliver solutions that keep Washington safe and working.

The role offers flexible schedules and mainly teleworking with occasional in-person meetings at Tumwater, WA.

Qualifications

• Bachelor's degree or higher in Computer Science, Computer Engineering, or related IT field with 3+ years IT experience.
• Or a combination of education and professional IT experience totaling 7+ years with relevant IT experience.

Responsibilities

• Gather, analyze, and document business and technical requirements.
• Translate business needs into actionable requirements for development teams.
• Manage and prioritize work requests and product backlogs.
• Coordinate system releases, testing, QA, implementation, and communications.
• Troubleshoot system and data issues with technical teams.
• Identify risks and impacts across systems and processes.
• Build relationships across divisions to ensure cross-system changes work.
• Support continuous improvement of DOSH technology and processes.

Skills

Adult learning

Instructional design

Technical content creation

PowerPoint

Excel

Articulate

Stakeholder management

Project coordination

Education

Bachelor's degree in Computer Science or related IT field

BABOK certification or equivalent

Tools

Azure DevOps Server

Team Foundation Server / Azure DevOps

Job description

Our Mission

Keep Washington Safe and Working!

Our Values

Customer Focus, One L&I, Respect, Diversity, Equity and Inclusion, Learning and Growth, Reliability

*This opportunity is only open to current L&I employees.*

Help connect people, business needs, and technology.

Labor & Industries Division of Occupational Safety & Health (DOSH) is looking for an IT Business Analyst - Entry who can do more than translate business needs into technical requirements. We’re looking for someone who can think critically, use good judgment, build strong relationships, and make practical decisions that move the work forward.

In this role, you’ll help ensure the technology supporting DOSH works for the people who rely on it every day. You’ll work closely with DOSH programs and staff, developers, IT teams, and partners across L&I to understand business needs, solve problems, improve systems, and deliver solutions that support our mission to keep Washington safe and working.

We value our employees and their work-life balance by encouraging flexible schedules. This position can be offered with a flexible schedule (4/10’s, 9/80’s, 5/8’s etc.) once fully trained and approved by management.

This position is mainly teleworking. There may be an occasion that in office presence may be required for in person meetings, trainings, etc. The assigned duty station is Tumwater, WA.

Learn more about DOSH here: 50 Years of DOSH

What You’ll Do

You’ll serve as a key connection between DOSH’s business operations and technology teams. Your work will include:

• Gathering, analyzing, and documenting business and technical requirements.
• Working with customers and stakeholders to understand what they need and help determine the best way to get there.
• Translating business needs into clear requirements and actionable work for development teams.
• Managing and prioritizing work requests and product backlogs based on business needs, risk, impact, and organizational priorities.
• Coordinating system releases, testing, quality assurance, implementation, and communications.
• Troubleshooting system and data issues and working with technical teams to find solutions.
• Identifying risks and unintended impacts when changes to one system may affect other applications or business processes.
• Making informed recommendations and decisions, including determining when a solution is ready to move forward.
• Working with other L&I divisions whose teams own or support connected enterprise systems to make sure changes work across the larger organization.
• Building productive relationships with people who may have different priorities, perspectives, or opinions and finding common ground.
• And other impactful work that supports our mission.

This position works across multiple systems and business areas, so seeing the bigger picture matters. A change that looks simple in one application can have significant downstream impacts elsewhere. Your ability to ask the right questions, anticipate those impacts, and make sound decisions will be critical to your success.

Who We’re Looking For

We're especially interested in candidates with experience in:

• Adult learning and instructional design
• Developing technical content for a non-technical audience
• PowerPoint, Excel, Articulate, or similar learning and presentation tools
• Occupational safety and industrial hygiene
• Project planning and coordination
• Building partnerships and influencing others

REQUIRED

• Current L&I employee.
• The ability to take action to learn and grow.
• The ability to take action to meet the needs of others.

And one of the following:

• A Bachelor's degree or higher in Computer Science, Computer Engineering, or other related IT field and three (3) or more years qualifying professional IT experience.

OR

• A combination of education and professional IT experience totaling seven (7) years that includes any combination of the following and may have been earned concurrently:

DESIRED

• Certification as a Business Analyst
• Successful completion of business analysis courses that are based on Business Analysis Body of Knowledge (BABOK).
• At least one year of experience managing backlogs using Microsoft Team Foundation Server/Azure DevOps Server.
• Business processes related to DOSH enforcement, appeals, consultations, explosives and asbestos licensing, certification, and notification, inspection scheduling, work assignments, cranes licensing and certification, contractor verification, Federal OSHA performance measures and reporting.
• Experience as a data steward or data analyst working on data definition, data migration or data cleansing projects.
• Experience applying lean principles, user-centered design, change management, or conducting user research and analysis.

• Experience using two or more of the following systems and the ability to query, output, input, edit, or update data in these systems:

See all of our current L&I DOSH position openings here: Current L&I DOSH open positions

Research suggests that women and people of color are less likely to apply unless they are confident they meet 100% of the listed qualifications. We strongly encourage all interested individuals to apply, and allow us to evaluate your combination of knowledge, skills, and abilities demonstrated using an intentional equity lens.

Things You Need To Know

State employees who meet the qualifications will become eligible for a generous retirement package at the end of the employee’s career. Click on the “Benefits” tab to learn more.

At L&I, your voice matters. In addition, L&I is a diverse state agency dedicated to the safety and health and security of Washington's 3.3 million workers. Take a look at this brief video and learn more about why L&I is an employer of choice.

Background Check Notice

Prior to a placement in this position, a background check, including criminal history record will be conducted. Information from your background check will not necessarily preclude employment but will be considered in determining your eligibility to perform the requirements of the position.

Other information

• For positions requiring travel, you must have a valid unrestricted driver's license and have insurance if driving a privately owned vehicle on state business.
• This position is represented bythe Washington Federation of State Employees (WFSE).
• Candidates who are offered a job with L&I must possess work authorization that does not require sponsorship by the employer for a visa now or in the future.
• The Department of Labor & Industries complies with the employment eligibility verification requirements of the federal employment eligibility verification form, I-9. The selected candidate must be able to provide proof of identity and eligibility to work in the United States consistent with the requirements of that form on the first day of employment.
• Please note: L&I may use this announcement to fill multiple permanent and/or non-permanent positions.

Did You Know?

Washington is America's Top State to live, play, and work, according to U.S. News (2021). Join the L&I team and enjoy all the Evergreen State has to offer.

In addition to offering a positive balance between life and work, L&I provides one of the most competitive benefits packages in the nation. We also believe your voice matters. We value our employees and their work-life balance by encouraging flexible schedules. L&I is a diverse state agency dedicated to the safety and health and security of Washington's 3 million workers.

Veterans Preference

Applicants wishing to claim Veterans Preference should attach to their application a copy of their DD-214 (Member 4 copy), NGB 22, or signed verification of service letter from the United States Department of Veterans Affairs. Please blackout any personally identifiable data such as Social Security numbers. For further information, contact L&I’s [e-mail].

Diversity, Equity, and Inclusion Employer

L&I employees come from all walks of life. We strive to hire great people from a wide variety of backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

We believe in the importance of recognizing the value each of us contributes to the success of the agency mission. Having a diverse workforce is this agency’s greatest resource of strength and knowledge. It is through the combination of talents and abilities that we can pursue finding effective measures to provide the best customer service. We are committed to building a diverse and inclusive workplace for everyone and we strongly mean everyone.

The State of Washington is an equal opportunity employer. Persons with a disability who need accommodation in the application process or testing process, or those needing this announcement in an alternative format, may call 360-902-5700. TTY users should first call 711 to access the Washington Relay Service.

You are welcome to include the name and pronoun you would like to be referred to in your materials and we will honor this as you interact with our award-winning diverse and inclusive organization.

For more Information

If you have any questions regarding this job posting, program, or the agency, please contact the recruiter, Lori Hensin (she/her/hers) at [e-mail].