L&I Claims Administration Operations Manager

Washington State Department of Labor & Industries; Washington (District of Columbia); On-site; USD 80,000 - 100,000; Full time

Job summary

A leading government agency is seeking an L&I Claims Administration Operations Manager to oversee claims adjudication activities and lead teams. The role emphasizes strategic leadership and collaboration across departments, ensuring compliance with policies and safety standards. Teleworking options and flexible schedules are available, along with a comprehensive benefits package.

Benefits

Retirement Package

Health Coverage

Diverse Work Environment

Qualifications

• 5 years experience adjudicating workers’ compensation or crime victims’ claims.
• 3 years in time loss payments; at least 1 year at a supervisor or higher level.

Responsibilities

• Manage claims adjudication activities, setting standards for quality and productivity.
• Lead and coach supervisors and staff, fostering professional development.
• Participate in strategic planning and process improvement initiatives.

Skills

Leadership

Effective Communication

Data Analysis

Negotiation

Education

Bachelor’s Degree

Job description

L&I Claims Administration Operations Manager

Join to apply for the L&I Claims Administration Operations Manager role at Washington State Department of Labor & Industries.

This position is open to internal L&I applicants only and involves managing claims administration activities, leading teams, and implementing process improvements. The role requires strategic leadership, resource management, and collaboration across departments.

Key Responsibilities

• Manage the delivery of claims adjudication activities, setting standards for quality and productivity.
• Lead and coach supervisors and staff, fostering professional development.
• Participate in strategic planning and process improvement initiatives.
• Coordinate with other agency divisions and external stakeholders.
• Ensure compliance with policies and safety standards.

Qualifications

Required: 5 years of experience adjudicating workers’ compensation or crime victims’ claims; 3 years in time loss payments; at least 1 year at a supervisor or higher level.

Desired: Bachelor’s degree in relevant fields; management knowledge; leadership skills; effective communication; data analysis; negotiation.

Additional Information

Teleworking and flexible schedules are available. The position is based in Tumwater, WA. Benefits include a retirement package, health coverage, and a diverse, inclusive work environment.

Applicants should submit a cover letter, resume, and references. Background checks are required. The position is represented by the Washington Federation of State Employees (WFSE).

Application Process

Top candidates will be contacted for interviews. Ensure your application highlights your relevant skills and experience.