L&D Unit Coordinators BWH

Brigham and Women's Hospital, Inc.; Boston (MA); On-site; USD 53,239,000 - 76,162,000; Full time

Job summary

Brigham and Women\'s Hospital, Inc. seeks an Administrative Support role to assist unit-based clinicians and staff on an inpatient unit. The incumbent will coordinate patient flow, liaise with patients and families, and manage confidential information with discretion.

Responsibilities include organizing priorities, scheduling tests, and maintaining accurate records in the EMR. The position emphasizes strong communication, time management, and proficiency with office procedures.

Qualifications

• Administrative support experience 1-2 years required.
• L&D or NICU experience preferred.
• Familiarity with medical terminology.

Responsibilities

• Greets and interacts with patients, families, visitors and coworkers in person and via communication tools.
• Schedules consultations, tests, procedures, and patient transport to other departments.
• Enters admissions, discharges and transfers into electronic medical record systems.
• Coordinates with nursing and ancillary services to ensure smooth patient flow and timely information.

Skills

MS Office

Communication

Time management

Proofreading

Medical terminology

Phone system

Education

High School Diploma or equivalent

Associate's degree in related field

Tools

NAHUC

Job description

Site: The Brigham and Women's Hospital, Inc.Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.Job SummarySummaryProvides administrative support to unit-based and hospital-wide clinicians and staff in an inpatient unit, functioning as the liaison between the patient, visitors and the clinicians. Expected to effectively organize priorities, complete tasks on time and to manage confidential patient information. Responsible for partnering with nursing to coordinate the day-to-day patient flow including communication to key players regarding patient admissions, discharges and transfers. Also expected to provide outstanding services for every customer interaction. Actual job duties may vary by department. Does this position require Patient Care?Essential Function-Performs clerical and other duties to assist in the general administration of the floor or unit.-Greets and interacts with patients, families, visitors and coworkers in person and via communication tools in a professional manner.-Receives, prioritizes, organizes and manages information at the central nursing station, and throughout the unit.-Schedules consultations, tests, procedures, and patient transport to other departments.-Enters into electronic medical record accurate and timely information about admissions, discharges and transfers to facilitate efficient patient throughput.-Contacts ancillary service departments to obtain equipment, services and supplies; tracks status and location; uses designated process for identifying and facilitating repairs.-May assist manager with payroll duties or scheduling of staff, or supervision of unit secretaries. Duties may vary by department.QualificationsEducationHigh School Diploma or Equivalent required or Associate's Degree Related Field of Study preferredCan this role accept experience in lieu of a degree?NoLicenses and CredentialsCertified Health Unit Coordinator - National Association of Health Unit Coordinators (NAHUC) preferredExperienceAdministrative support experience 1-2 years required. L&D or NICU experience preferred.40 hours per week, 8h per day, either on day shift or night shift, every other weekend.Knowledge, Skills and Abilities- Proficiency with office procedures and equipment, i.e., filing, copying, scanning, printing, and faxing.- Proficiency in MS Office.- Ability to proofread and edit written documents.- Ability to use the phone system.- Managing one's own time and the time of others.- Strong verbal & written communication skills.- Strong interpersonal, written, and oral skills.- Ability to use standard office equipment.- Familiarity with medical terminology.Additional Job Details (if applicable)40 hours per week, day-night rotation, every other weekend.Remote TypeOnsiteWork Location45 Francis StreetScheduled Weekly Hours40Employee TypeRegularWork ShiftRotating (United States of America)Pay Range$18.58 - $26.58/HourlyGrade3At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.EEO Statement:2200 The Brigham and Women's Hospital, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.Mass General Brigham Competency FrameworkAt Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.