KYT Operations Specialist 2 New Remote - Brazil

Twilio; Ontario (CA); Remote; USD 80,000 - 120,000; Full time

Job summary

Twilio is seeking a detail-oriented KYT Operations Specialist to combat fraud and spam. This remote role focuses on creating anti-fraud strategies, enhancing customer experiences, and collaborating across teams to uphold compliance. You'll leverage analytical skills and fraud detection tools while enjoying a vibrant, innovative culture dedicated to growth and learning.

Benefits

Competitive pay

Generous time off

Parental and wellness leave

Healthcare

Retirement savings program

Qualifications

• 3-5 years of experience in fraud detection or information security required.
• Business fluency in both Portuguese and English is a must.
• Ability to conduct detailed investigations independently.

Responsibilities

• Develop and implement anti-fraud strategies to protect customers.
• Monitor traffic and conduct investigations on suspected fraud.
• Collaborate with teams to address customer inquiries and enhance services.

Skills

Analytical Skills

Communication

Collaboration

Education

Bachelor's degree in Information Security, Computer Science, or a related field

Tools

Fraud detection tools

Google suite

Job description

At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions tohundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.

Our dedication to remote-first work , and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.

See yourself at Twilio

Join the team as Twilio’s next KYT Operations Specialist! Working at Twilio is a unique and exciting experience because it places you at the forefront of innovation in the communications industry. With a commitment to customer-centric solutions, Twilio empowers its employees to solve real-world problems and make a tangible impact on businesses globally. The collaborative and dynamic work environment fosters creativity and growth, allowing you to work alongside talented professionals who are passionate about technology and customer success. Additionally, Twilio's dedication to continuous learning and development ensures that you are always equipped with the latest skills and knowledge to excel in your career.

About the job (please apply with a CV / Resume in English)

Join Our Mission to Combat Fraud and Spam!

Are you ready to make a significant impact in the world of communications? We're on the hunt for a dynamic Know Your Traffic (KYT) Specialist to join our team and lead the charge against fraud and spam on Twilio's trusted network. This full-time remote role offers you the chance to be at the forefront of our mission, setting up scalable processes to ensure our platform remains legal and compliant.

In this exciting role you'll blend data, analytics, and cutting-edge technology with a passion for customer service to create powerful insights that drive decisions and strengthen our network. Collaborate with diverse teams, including Fraud and Compliance Operations, Technical Support, Sales, Engineering, and Product, to develop strategies that combat fraudulent traffic and protect our customers.

If you're ready to make a difference and keep unwanted messaging off our platform, we want you on our team! Apply now and be part of the good fight as we grow and innovate.

Responsibilities

In this role, you’ll:

• Work through inquiries from both internal stakeholders and customers via a ticketing system
• Monitoring traffic via live dashboard monitoring
• Be a subject matter expert in messaging fraud, spam, and abuse as well as bad actor behavior.
• Be able to connect the dots across multiple products, workflows, and fraud/abuse/compliance case types.
• Develop and implement anti-fraud strategies and best practices to protect our platforms and customers.
• Conduct thorough investigations of suspected fraudulent activities and provide detailed reports on findings.
• Provide training and guidance to junior team members on fraud detection and prevention techniques.
• Manage escalations at both customer and executive levels.
• Collaborate with customer-facing teams to enhance their ability to respond effectively to customer inquiries.
• Facilitate cross-functional collaboration and recognizes gaps in controls and processes, escalating them to the manager.
• Be required to participate in "On Call" shifts to deliver operational support and ensure coverage.
• Willingness to work a non-traditional schedule; working North America hours, weekends, and rotating holidays will be required

Qualifications

*Required: Business fluency in both Portuguese and English

• 3-5 years of experience in fraud detection, information security, or a related role.
• Strong analytical skills and the ability to interpret complex data sets.
• Experience with fraud detection tools and technologies.
• Excellent communication and collaboration skills.
• Ability to work independently and manage multiple tasks effectively.
• Competency with Google suite.
• Clear demonstration of pattern recognition skills.
• Ability to conduct “deep dive” investigations with little to no supervision.
• Bachelor's degree in Information Security, Computer Science, or a related field.
• Familiarity with telecom fraud scenarios and anti-fraud practices.

Location

This role will be remote, based in Brazil

Shift

The working hours for this role will be 8am-5pm PDT with 2 days consecutive weekly off (this can be either Sunday Monday or Friday Saturday.)

Travel

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 5% travel is anticipated to help you connect in-person in a meaningful way.

What We Offer

Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic . Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions .

Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

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