KYC Operations Manager - C12

Citi; United States; Remote; USD 81,000 - 123,000; Full time

Job summary

An established industry player is seeking a KYC Operations Manager to lead a dedicated team in Anti-Money Laundering monitoring and compliance. This role is pivotal in developing and managing a comprehensive KYC program, ensuring that operations align with regulatory standards while enhancing client onboarding experiences. The ideal candidate will bring 5-8 years of experience in KYC operations, demonstrating strong leadership and program management skills. Join a forward-thinking organization that values ethical judgment and accountability, and be part of a team that prioritizes compliance and operational excellence.

Benefits

Medical, dental & vision coverage

401(k)

Life, accident, and disability insurance

Wellness programs

Paid time off packages

Qualifications

• 5-8 years of experience in KYC operations and AML compliance.
• Strong leadership and program management skills.

Responsibilities

• Manage KYC operations and ensure compliance with policies.
• Oversee client onboarding and improve processes.

Skills

KYC Operations Management

Anti-Money Laundering (AML)

Program Management

People Management

Risk Assessment

Education

Bachelor's degree

Job description

The KYC Operations Manager is an intermediate management-level position responsible for providing full leadership and direction to a team of employees to provide Anti-Money Laundering (AML) monitoring, governance, oversight and regulatory reporting services in coordination with the Compliance and Control team. The overall objective of this role is to ensure the development and management of a dedicated internal KYC (Know Your Client) program at Citi.

Responsibilities:

• Manage and lead KYC operations, including executing processes in accordance with Citi compliance policies and overseeing the KYC control environment
• Perform program management of existing Business As Usual (BAU)/Refresh process with scope to migrate further functions globally
• Provide people management and development responsibilities and ensure team service level standards are met
• Liaise with Compliance department and senior management within business units supported
• Oversee new client onboarding and implement process enhancements to improve client onboarding experience
• Provide Management Information System (MIS) reporting to senior management and ensure delivery of targets within timelines dictated by BAU and Refresh Program
• Monitor account refresh activity daily to ensure regulatory/document requirements are met
• Perform quality reviews on new client and refresh cases, ensuring a high level of quality before cases are finalized
• Maintain ‘Book of Work’ for new system releases and enhancements to existing infrastructure
• Has the ability to operate with a limited level of direct supervision.
• Can exercise independence of judgement and autonomy.
• Acts as SME to senior stakeholders and /or other team members.
• Ability to manage teams.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.

Qualifications:

• 5-8 years of experience

Education:

• Bachelor's degree/University degree or equivalent experience

Experience with opening Small Business Accounts

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Job Family Group:

Operations - Services

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Job Family:

Business KYC

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Time Type:

Full time

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Primary Location:

Ofallon Missouri United States

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Primary Location Full Time Salary Range:

$81,600.00 - $122,400.00

In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

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Anticipated Posting Close Date:

May 16, 2025

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Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

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