KYC Operations Lead - UAE Nationals

Citi; New York (NY); On-site; USD 95,301 - 149,759; Full time

Job summary

Citi is seeking a KYC Operations Manager to lead a team in the UAE, directing AML monitoring, governance and regulatory reporting in coordination with Compliance and Control. The role focuses on developing and managing a dedicated internal KYC program and ensuring SLA-driven performance.

Key responsibilities include managing KYC operations, BAU and Refresh migrations, people leadership, and effective stakeholder engagement to support risk management and regulatory priorities.

Qualifications

• 5-8 years of experience in KYC/AML operations or related area.
• Bachelor's degree in a relevant field.

Responsibilities

• Lead and manage KYC operations, including governance and regulatory reporting.
• Oversee BAU and Refresh processes, driving migration into the global operating model.
• Provide people leadership, performance management, coaching, and development.
• Act as liaison between Compliance, Business and Senior Management on regulatory requirements.
• Oversee client onboarding and process improvements to enhance efficiency and controls.
• Deliver MIS reporting to senior management with insights on performance and risk.

Skills

Leadership

KYC knowledge

AML awareness

Regulatory reporting

Education

Bachelor's degree

Job description

Citi is seeking a KYC Operations Manager to lead a team in the UAE, directing AML monitoring, governance and regulatory reporting in coordination with Compliance and Control. The role focuses on developing and managing a dedicated internal KYC program and ensuring SLA-driven performance.

Key responsibilities include managing KYC operations, BAU and Refresh migrations, people leadership, and effective stakeholder engagement to support risk management and regulatory priorities.