KYC Operations Analyst II — AML & Compliance Impact

Citi; New York (NY); Hybrid; USD 7,300 - 11,000; Full time

Job summary

Citi in Mumbai seeks a KYC Operations Analyst 2 to support AML monitoring, governance, oversight, and regulatory reporting within the Compliance and Control team. You will help manage a dedicated internal KYC program, ensure timely completion of records, and maintain high-quality standards.

The role requires 2–4 years in banking/compliance, strong English, and ability to work under pressure in a hybrid setup. ACAMS is a plus; university degree preferred.

Qualifications

• 2-4 years of work experience with basic understanding of relevant banking practices, corporate policies, and compliance requirements.
• Good command of reading and writing English.
• Co-operative, proactive with high sense of responsibility & teamwork
• Ability to work under pressure and in a volatile environment
• Attention to details with high accuracy in work; Strive for process improvement.

Responsibilities

• Responsible for the execution/completion of KYC Records assigned to the pod and quality control of the completed KYC Records.
• Responsible for checking all assigned KYC records within defined SLA, and capturing rejection reasons appropriately in the workflow tool
• Meet maker on daily basis to discuss WIP KYC records and provide constructive feedback to improve the overall quality of the KYC records
• Acts as expediter for chasing up 1st level escalations within the KYC Ops organization
• Monitor workflow database daily and ensure that various KYC activities are getting completed in-time and as expected
• Resolve any issues in performance or in quality of KYC records and elevate to Team Lead / Operations Head wherever necessary
• Proactively identifies and resolves any other execution risks and issues, escalating Issues to RM Supervisor, Compliance, Operations Head etc. to ensure KYC record progress and approved on time
• Conduct calibration sessions to standardize knowledge across Checkers
• Review the Post execution quality review findings on time and ensure to maintain 90% post execution quality review (PEQR) each month
• As a coordinator, liaise with Local Compliance to identify new local requirements or changes in local requirements
• Monitor and track KYC documentation completion to ensure minimal past dues

Skills

Business Acumen

Credible Challenge

Laws and Regulations

Management Reporting

Policy and Procedure

Program Management

Referral and Escalation

Risk Controls and Monitors

Risk Identification and Assessment

Risk Remediation

AI concepts

Machine learning

Generative AI

Communication skills

Time management

Stakeholder collaboration

Dynamic environment

Education

University degree preferably in Business/Finance, Math, Economics, Engineering, Optimization, or Law

Job description

Citi in Mumbai seeks a KYC Operations Analyst 2 to support AML monitoring, governance, oversight, and regulatory reporting within the Compliance and Control team. You will help manage a dedicated internal KYC program, ensure timely completion of records, and maintain high-quality standards.

The role requires 2–4 years in banking/compliance, strong English, and ability to work under pressure in a hybrid setup. ACAMS is a plus; university degree preferred.