Manager, Know Your Customer (KYC)

Circle Internet Management Services LLC; New York (NY); On-site; USD 145,000 - 192,500; Full time

Job summary

Circle Internet Management Services LLC in New York is seeking a Manager, Know Your Customer (KYC) to oversee the KYC team within Compliance Operations. The role involves managing customer onboarding, enhancing due diligence, and implementing AI-driven KYC improvements.

Candidates should have over 10 years of AML and KYC experience, team management skills, and knowledge of digital assets. The position offers a flexible work environment, competitive compensation, and development opportunities.

Qualifications

• 10+ years of experience in AML and KYC reviews for corporate customers.
• 3+ years managing teams of analysts and driving performance.
• 2+ years of crypto or digital-asset experience.
• Innovative mindset to implement technology-driven improvements.

Responsibilities

• Oversee customer KYC onboarding and periodic review processes.
• Lead and develop a regional team of KYC analysts.
• Identify and implement AI-driven enhancements to KYC workflows.
• Monitor regulatory developments and adapt processes.

Skills

AML and KYC reviews

Team management

AI-enabled tools

Regulatory environment agility

Collaboration skills

Education

Bachelor's degree

Quantitative, technical, or data-oriented degree

Tools

Google Workspace

Slack

Job description

Job Overview

Circle (NYSE: CRCL) is a leading internet‑financial platform company that builds a more open and global economy through digital assets, payment applications, and programmable blockchain infrastructure. We are seeking a Manager, Know Your Customer (KYC) to lead and oversee the day‑to‑day management of our KYC team within the Compliance Operations group. The role focuses on B2B customer onboarding, enhanced due diligence, periodic reviews, and the design and implementation of AI‑driven KYC enhancements.

Responsibilities

• Oversee customer KYC onboarding and periodic review processes, including specialized due diligence and policy documentation.
• Manage case volumes across workflows to ensure timely execution and adherence to service‑level agreements (SLAs).
• Deliver constructive feedback on Customer Risk Acceptance memos to ensure comprehensive risk identification and clear, decision‑ready write‑ups.
• Lead, coach, and develop a regional team of KYC analysts, driving quality, consistency, and risk‑based decision‑making.
• Conduct client compliance walkthroughs and reviews of programs and controls, identify gaps, and collaborate with stakeholders to enhance the customer experience.
• Identify, design, and implement AI‑driven enhancements to KYC workflows to improve efficiency, scalability, and analytical rigor.
• Act as the escalation point for complex issues and collaborate closely with Commercial teams.
• Ensure high standards of documentation, audit readiness, and quality assurance across onboarding and periodic review processes.
• Partner with engineering and product teams to develop tools that support Compliance Operations.
• Monitor regulatory, enforcement, and industry developments and proactively adapt KYC and AML processes.
• Build cross‑functional partnerships with QA, Monitoring & Testing, Audit, and exam teams.

Qualifications

• 10+ years of experience in AML and KYC reviews for corporate customers, with a proven record in designing and scaling KYC processes and governance frameworks.
• 3+ years of experience managing teams of analysts and driving performance, quality, and operational excellence.
• 2+ years of crypto or digital‑asset experience.
• Demonstrated experience leveraging AI‑enabled tools within compliance or KYC workflows, with the ability to implement responsible AI enhancements while maintaining regulatory defensibility.
• Passion for modernizing financial‑crime compliance operations using digital currency, blockchain, and emerging technologies.
• Innovative, solution‑oriented mindset with a track record of identifying inefficiencies and implementing practical, technology‑driven improvements.
• Strong collaboration skills with Product, Engineering, and Business stakeholders to operationalize compliance requirements into scalable systems.
• Comfort operating in a rapid regulatory and technological environment, with agility to adapt and continuously upskill.
• Strong leadership, relationship management, and project management skills.
• Excellent executive presence and communication abilities for internal and external stakeholder engagement.
• Experience in RegTech, FinTech, consulting, or digital‑asset environments is preferred.
• Certifications such as CAMS, CFCS, CFE, or similar are preferred.
• Proficiency with Google Workspace, Slack, and Mac environment; familiarity with AI‑assisted research or workflow tools is strongly preferred.
• Bachelor’s degree required; a quantitative, technical, or data‑oriented degree is preferred.

Benefits & Compensation

Base Pay Range: $145,000 - $192,500 (varies by location and experience). Compensation may differ for candidates in other locations.

We offer a competitive total compensation package, development opportunities, a flexible work environment, and a culture that values diversity, innovation, and excellence.

Equal Opportunity Employer

Circle is an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other protected status required by the laws in the locations where we hire. In certain locations, Circle participates in the E‑Verify Program as required by law.

Should you require accommodations or assistance in our interview process because of a disability, please reach out to [e-mail] for support.