Kraff Eye Institute - Ophthalmic Technician

Luxottica; Chicago (IL); On-site; Full time

Job summary

An established industry player in eye care is seeking an Ophthalmic Technician to join their dedicated team. This role is pivotal in delivering exceptional patient experiences by assisting with eye exams, managing patient records, and performing specialized testing. The ideal candidate will possess strong customer service skills and the ability to communicate effectively with patients and staff. If you are passionate about healthcare and eager to contribute to a leading laser vision correction center, this opportunity offers a supportive environment and a chance to make a real difference in patients' lives. Join a forward-thinking organization that values innovation and patient care.

Benefits

Health Care

Retirement Savings

Paid Time Off

Employee Discounts

Qualifications

• High school diploma required; 1+ year customer service experience preferred.
• Strong communication, problem-solving, and interpersonal skills are essential.

Responsibilities

• Assists with patient care and performs preliminary evaluations and special testing.
• Maintains patient records and ensures a safe working environment.

Skills

Customer Service Skills

Communication Skills

Problem Solving Ability

Interpersonal Skills

Basic Math Skills

Education

High School Graduate or Equivalent

Tools

Exam Software

Ophthalmic Equipment

Point-of-Sale Technology

Job description

Kraff Eye Institute - Ophthalmic Technician

The Kraff Eye Institute is one of the leading laser vision correction centers in Chicago and the surrounding area. With decades of experience and a commitment to utilizing the latest ophthalmological advances, Kraff Eye Institute has set the gold standard in eye care.

Committed to advancing new technologies in the field of ophthalmology, Dr. Colman Kraff helped to pioneer laser vision correction. In February of 1991, as part of a five-site, U.S., FDA clinical trial team, Dr. Kraff successfully performed the first excimer laser procedures in the Chicagoland area using the VISX Excimer Laser.

GENERAL FUNCTION

The Ophthalmic Technician ensures all patients receive the highest quality ophthalmic care while receiving medical/surgical eye care. This role provides an unsurpassed patient experience by seamlessly linking the doctor and other primary care functions together.

MAJOR DUTIES & RESPONSIBILITIES

1. Assists with patient care and eye exams, including managing patient records and supporting patient flow throughout the exam.
2. Performs preliminary evaluations including but not limited to obtaining accurate and detailed patient histories, reviewing medication lists carefully, visual acuities, motility evaluations, pupil and angle assessments, refraction, pachymetry, applanation tonometry, and pupil dilation.
3. Performs special testing including but not limited to OCTs, biometry, topography, and retinal imaging/photography.
4. Performs all pre-examination testing with accuracy and attention to detail; takes initiative to explain all measurements and answer any questions the patient may have.
5. Identifies situations involving dissatisfied patients and acts quickly for resolution.
6. Performs work efficiently, accurately and thoroughly despite time pressure and patient volume.
7. Handles and files all patient records in an organized and efficient manner in accordance with practice standards and HIPAA.
8. Effectively utilizes appointment book/scheduling procedures and computer operation/procedures.
9. Maintains safe working environment for all team members and patients.
10. Adapts to various examination scenarios and is personable with patients and staff.
11. Responsible for maintenance and disinfection of equipment and exam lanes.
12. Works weekends and evenings when necessary, in support of the business needs (varies by location).
13. Adheres to attendance and daily time keeping requirements.
14. Adheres to all company policies and procedures.
15. Consistently maintains proper dress code.
16. Proactively fulfills all responsibilities as assigned by lead technician or ophthalmologist.

BASIC QUALIFICATIONS

1. High School graduate or equivalent.
2. 1+ year of strong customer service skills (internal/external).
3. Strong communicator and listener.
4. Problem solving ability.
5. Strong interpersonal skills.
6. Ability to assess priorities, address multiple tasks and deadlines in fast-paced environment.
7. Ability to use exam software, point-of-sale technology and ophthalmic equipment.
8. Ability to work autonomously.
9. Knowledge of office environment.
10. Strong basic math skills.

PREFERRED BUT NOT REQUIRED QUALIFICATIONS

1. Experience in healthcare/clinical setting.
2. Previous experience in customer service, retail and/or optical.
3. Joint Commission on Allied Health Personnel in Ophthalmology (JCAHPO) Certification(s).

Pay Range: 19.12 -28.81

Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first-class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.

Upon request and consistent with applicable laws, EssilorLuxottica will provide reasonable accommodations to individuals with disabilities who need assistance in the application and hiring process.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law.