Korean Bilingual Product Specialist (Home Electronics) AO7177705

10 BTI Solutions, Inc.; Plano (TX); On-site; USD 55,000 - 58,000; Full time

Benefits offered by this job

Health insurance

401(k) retirement plan

Paid sick leave

Life/AD&D/LTD insurance

Voluntary life/AD&D coverage

Job summary

10 BTI Solutions, Inc. is seeking a Korean Bilingual Product Specialist (Home Electronics) to serve as the product expert across development and service domains.

You will analyze STG content, coordinate with the PI Team, review manuals, and contribute to go-to-market plans while supporting engineering and customer care.

This role requires a bachelor's in engineering and 2–4 years in home appliance fields, with a salary around $40–$42 per hour.

Qualifications

• Bachelor’s degree in Electrical Engineering or Mechanical Engineering preferred.
• 2–3 years experience in Engineering or Technical Field / Home Appliance field.

Responsibilities

• Analyze current STG status to determine extent of missing contents for Dacor, determine models missing from STG, check for content types including Error Codes, Service Guides, Exploded View, Wire Diagrams, etc.
• Collaborate with PI Team to add missing models to STG, prioritize models with high service demand/warranty portion.
• Review Service & Training Manuals and create content for new models prior to launch.
• Develop and review technical reports, documents, test procedures, user guides, installation and maintenance manuals.

Skills

Communication

Problem solving

Attention to detail

Interpersonal skills

Time management

Production processes

Quality control

Cost management

Strategic planning

Resource allocation

Education

Bachelor's degree in Electrical Engineering

Bachelor's degree in Mechanical Engineering

MBA or related advanced degree

Job description

Korean Bilingual Product Specialist (Home Electronics) AO7177705 Korean Bilingual preferred - not required

Skills required:

• - Maintain a high level of technical knowledge within the Home Appliance and Electronic Products, both Sales, Product & Customer Care Departments.
• - Manage to enhance service expertise by reviewing service contents for products and functions and providing improvements for service contents.
• - Development, preparation and critical review of technical reports, technical documents, test procedures, user guides, installation and maintenance manuals.

Position:

• - Analyze current STG status to determine extent of missing contents for Dacor o Determine models missing from STG o Check for content types including Error Codes, Service Guides, Exploded View, Wire Diagrams, etc.
• - Collaborate with PI Team to add missing models to STG o Prioritize models with high service demand/warranty portion
• - Review Service & Training Manuals and create content for new models prior to launch

Requirements:

• - Bachelor’s degree in Electrical Engineering, Mechanical Engineering preferred
• - 2-3 years experiences in Engineering or Technical Field / Home Appliance field

Position Summary:

The main function of a product specialist is to be the subject matter expert on a product through its development. The typical product specialist will provide technical advice to customers concerning their product

Job Responsibilities:

Demonstrates the value of a product technology to advance customers objectives Provides insight and thought leadership to customers concerning applicability of highly complex products Analyzes and applies industry, competition and market knowledge to present the positive value of our solutions. Recommends product and service configurations to assist with any system design and integration necessary Developing and implementing a company-wide go-to-market plan, working with all departments to execute Ensure product quality expectations are defined and known across the team

Skills:

Verbal and written communication skills, problem solving skills, attention to detail and interpersonal skills. Ability to work independently and manage ones time. Knowledge of production processes, quality control, costs and other techniques for maximizing the effective manufacture and distribution of goods. Knowledge of business and management principles involved in strategic planning, resource allocation, and production methods.

Education/Experience:

Bachelor's degree in a related field required. MBA or other related advanced degree preferred. 2-4 years experience required.

Key Notes & Attributes:

• - Bachelor’s degree in Electrical Engineering, Mechanical Engineering or equivelant Home Appliance experience - Analyze current STG status to determine extent of missing contents for Dacor o Determine models missing from STG o Check for content types including Error Codes, Service Guides, Exploded View, Wire Diagrams, etc.
• - Collaborate with PI Team to add missing models to STG o Prioritize models with high service demand/warranty portion
• - Review Service & Training Manuals and create content for new models prior to launch 0-2 years experiences in Engineering or Technical Field / Home Appliance field

Pay Range:

$40/hr ~$42/hr

Benefits:

Medical, dental, and vision insurance; 401(k) retirement plan; paid sick leave; life, accidental death & dismemberment (AD&D), and long-term disability (LTD) insurance; and optional voluntary life/AD&D coverage. Benefits are subject to eligibility and applicable plan terms.

Why work at BTI?

We’re committed to creating a workplace where employees feel valued, supported, and empowered to grow. Our team benefits from competitive compensation, comprehensive health and wellness offerings, and opportunities for professional development. We are proud to be an equal opportunity employer and make all employment decisions without regard to race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, genetic information, veteran status, or any other legally protected status. We comply with all applicable federal, state, and local employment laws, including those related to fair hiring practices, pay transparency, workplace safety, and reasonable accommodations. We are dedicated to maintaining an inclusive environment where everyone has the opportunity to succeed and contribute meaningfully. We are an outstanding national Consulting company with 20 years of success Corporate Values 1. Guided by Integrity We earn trust by keeping our promises and holding ourselves and each other accountable to do the right thing in all circumstances 2. Strive for Excellence We strive to deliver quality candidates with efficiency and professionalism leading to the complete satisfaction of our clients 3. Stronger Together We embrace each other’s differences and practice collaborative communication to build strong partnerships and relationships to achieve successful outcomes 4. Think Big We continuously challenge ourselves and seek innovative ideas to improve and strengthen our company, clients, and partners for long-term success 5. Achieve Impact We commit ourselves to empowering and uplifting the people and communities we serve for a better tomorrow To be the foundation of all connections and the driver of new discoveries, growth, and transformation for our employees, candidates, clients, partners, and community Connecting talented employees and great companies to attain new experiences and opportunities to fulfill their needs and achieve their goals.