Korean Bilingual Financial Support Representative - Statewide in Florida

The Results Companies; Orlando (FL); Hybrid; USD 39,000 - 45,000; Full time

Job summary

A customer service solutions provider is looking for bilingual specialists fluent in English and Korean. This engaging role provides opportunities for remote work and career advancement while ensuring quality support to customers. Applicants should have a high school diploma and demonstrate strong technical proficiency, with the ability to empathize with customers and resolve issues effectively.

Benefits

Flexible remote work option

Incentives up to $1,000 as tenure increases

Career advancement opportunities

Supportive and collaborative work environment

Qualifications

• High school diploma or GED required.
• Fluency in both English and Korean is essential.
• Ability to type 25 words per minute.

Responsibilities

• Assist customers with account-related inquiries in both English and Korean.
• Guide customers through new program enrollment and account benefit inquiries.
• Document all customer interactions accurately.

Skills

Fluency in English

Fluency in Korean

Problem-solving

Empathy

Education

High school diploma or GED

Tools

VoIP technology

Job description

Employer Industry: Customer Service Solutions

Why consider this job opportunity:
- Salary starting at $19/hr with potential to earn up to $1,000 in incentives as tenure increases
- Opportunity for career advancement within the organization
- Flexible remote work option available, allowing you to work from home
- Supportive and collaborative work environment focused on customer satisfaction
- Engaging role where you can make a real impact on customers' lives

What to Expect (Job Responsibilities):
- Assist customers with account-related inquiries in both English and Korean through inbound and outbound calls
- Conduct member account reviews and updates, payment and claim assistance, and account activations
- Guide customers through new program enrollment and card benefit inquiries
- Provide step-by-step support to customers, ensuring they understand processes and benefits
- Document all customer interactions accurately and effectively

What is Required (Qualifications):
- High school diploma or GED required
- Fluent in both English and Korean
- Ability to type 25 words per minute
- Intermediate/advanced technical proficiency to navigate multiple systems
- Open availability between 8:30 am - 5 pm EST, Monday through Friday

How to Stand Out (Preferred Qualifications):
- Experience in a customer service role, particularly in financial services
- Strong problem-solving skills and ability to empathize with customers
- Familiarity with VoIP technology and remote work setups

#CustomerService #BilingualJobs #RemoteWork #CareerGrowth #FinancialSupport

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