Knowledge Services Manager, Practice Support

Kutak Rock; Phoenix (AZ); Hybrid; USD 105,000 - 130,000; Full time

Benefits offered by this job

Medical benefits

Dental & Vision

401(k) plan

Discretionary bonus

Paid holidays

Parental leave

FSA/HSA

Tuition reimbursement

Employee assistance program

Technology allowance

Commuting benefits

Job summary

Kutak Rock seeks a Knowledge Services Manager, Practice Support to lead development, implementation, and optimization of practice area knowledge resources. Reporting to the Director of Knowledge Services, this role ensures attorneys, paralegals, and staff have access to tools and information to deliver exceptional client service.

The ideal candidate brings a strategic mindset and technical fluency with legal AI and generative AI tools, fostering a culture of knowledge sharing and responsible AI

Qualifications

• Strong knowledge management principles within the legal industry.
• Experience with KM platforms such as NetDocuments and Litera.
• Familiarity with legal AI tools and generative AI platforms (e.g., Harvey AI).
• Excellent project management and cross-functional leadership skills.

Responsibilities

• Design and execute KM strategies aligned with practice group needs.
• Develop and maintain a firm-wide knowledge base in the document management system.
• Implement tagging and metadata for efficient search.
• Collaborate with IT to integrate KM tools with practice group systems.
• Evaluate legal AI tools and support responsible AI adoption.
• Deliver training and drive adoption of KM tools and processes.
• Track usage and measure impact of KM initiatives.

Skills

Knowledge management

Project management

Stakeholder engagement

Communication

Analytical thinking

Data analysis

NetDocuments

Litera

Harvey AI / legal AI tools

Education

Bachelor’s degree

Master’s degree in library and/or information studies

Juris Doctorate (preferred)

SharePoint intranet publishing experience

Tools

SharePoint

Intranet publishing tools

Job description

Kutak Rock seeks a Knowledge Services Manager, Practice Support to lead the development, implementation, and optimization of practice area knowledge resources. Reporting to the Director of Knowledge Services, this individual will play a pivotal role in ensuring our attorneys, paralegals, and staff have access to the tools and information they need to deliver exceptional client service. The ideal candidate will bring a strategic mindset, technological expertise—including familiarity with legal AI and generative AI tools—and a passion for fostering a culture of knowledge sharing and responsible AI adoption.

This full-time, hybrid position is available to candidates in one of the following firm offices: Atlanta, GA; Little Rock, AR; Omaha, NE; Scottsdale, AZ; or Washington, DC.

Responsibilities

• In conjunction with the Director of Knowledge Services and practice group leaders, design and execute practice area‑specific knowledge management strategies aligned with practice group needs and client service goals
• Identify opportunities to enhance knowledge workflows, systems, and resources.
• Identify and collect relevant legal precedents, forms, checklists, and other practice‑specific documents from attorneys
• Develop and maintain a comprehensive knowledge base within the firm’s document management system
• Implement tagging and metadata systems to facilitate efficient search and retrieval of information
• Collaborate with practice area leaders to create intranet knowledge resources.
• Ensure all knowledge content is accurate, accessible, and aligned with legal industry best practices
• Collaborate with IT to integrate Knowledge Management tools with practice group systems and ensure seamless workflows
• Evaluate and recommend legal technology tools to enhance practice group knowledge management capabilities and increase efficiency
• Evaluate, recommend, and support the integration of legal AI and generative AI tools (e.g., document drafting, research, and summarization platforms) into practice group workflows to improve quality, consistency, and efficiency
• Engage with practice group attorneys to encourage active participation in knowledge capture and sharing
• Partner with practice groups to identify and address practice‑specific knowledge needs
• Develop and deliver training programs to drive the adoption of Knowledge Management tools and processes within practice groups
• Develop and maintain user‑friendly AI enablement resources—such as approved prompt guides, quick‑start materials, and FAQs—to help attorneys and staff use approved AI tools effectively and accurately
• Deliver training and engagement activities (e.g., lunch‑and‑learn sessions and demonstrations) that promote adoption of approved AI tools and reinforce responsible, firm‑approved usage
• Provide ongoing support and resources to ensure practice group users can maximize the value of Knowledge Management initiatives
• Track usage and engagement with Knowledge Management tools and resources within assigned practice areas
• Evaluate the effectiveness of practice group Knowledge Management initiatives and recommend enhancements based on data‑driven analysis

Qualifications: Skills and Abilities

• Strong understanding of knowledge management principles and their application in the legal industry
• Familiarity with Knowledge Management platforms and tools, such as NetDocuments and Litera
• Familiarity with legal AI and generative AI tools (e.g., Harvey AI, or comparable platforms) and an interest in evaluating emerging legal technologies
• Excellent project management skills with the ability to lead cross‑functional teams
• Exceptional communication and people skills, with a focus on stakeholder engagement
• Analytical thinker with an initiative‑taking approach to identifying and solving challenges
• Ability to analyze data and use metrics to inform decision‑making and demonstrate impact

Qualifications: Education and Experience

• Bachelor’s degree required; master’s degree in library and/or information studies or Juris Doctorate preferred
• Minimum of 5 years of experience in knowledge management in a law firm
• Proven record of implementing Knowledge Management systems and driving user adoption and familiarity with legal processes and law firm operations is a strong plus
• SharePoint intranet publishing experience required

Position Information

Status: Exempt

Salary Range: $105,000 - $130,000, per year, commensurate with education and experience

Work Arrangement: Hybrid 3:2, with Manager approval in one of the following firm offices: Atlanta, GA; Little Rock, AR; Omaha, NE; Scottsdale, AZ; or Washington, DC.

Medical, Dental, Vision, Life, Dependent Life, Disability, and Accidental Death & Dismemberment insurance. Flexible Spending Plan. Health Savings Account. Profit‑Sharing and 401(k) Retirement benefits. Discretionary bonuses. Nine Paid Holidays per calendar year. 1 hour of paid vacation leave accrued for every 16 hours worked. 1 hour of paid sick leave accrued for every 30 hours worked. Paid parental leave. Fertility coverage assistance. Adoption and surrogacy financial assistance. Bereavement, jury duty, military leave. Employee Assistance Program. Back‑Up Care. Domestic Partner Benefits. Commuting Benefits. Technology Allowance. Tuition Reimbursement. Employee Referral Program. Some of the foregoing benefits include Employer/Employee cost sharing.

Additional Information

Any offer of employment is contingent upon the successful completion of a background check. Consideration of any background check will be an individualized assessment based on the applicant or employee’s specific record and the duties and requirements of the specific job.