Knowledge Program Manager

CorVel; Birmingham (AL); Remote; USD 59,000 - 71,000; Full time

Job summary

A leading risk management solutions company in Birmingham, Alabama, is seeking a leader for operational service delivery. The role emphasizes strategic thinking and stakeholder engagement, with a requirement of at least 5 years in a customer experience or claims leadership position. This position offers a salary up to $70,236, flexible remote work options, and a supportive work culture recognized as a Great Place to Work.

Benefits

Comprehensive benefits package

401K options

Opportunity for career advancement

Qualifications

• Minimum of 5 years in customer experience or claims leadership.
• Proven experience in managing cross-functional teams.
• Strong analytical skills to assess performance metrics.

Responsibilities

• Direct the operational roadmap for service delivery.
• Implement and evaluate performance programs.
• Manage quality assurance and team development initiatives.

Skills

Strategic thinking

Operational leadership

Stakeholder engagement

Cross-functional team management

Job description

Employer Industry: Risk Management Solutions

Why consider this job opportunity:
- Salary up to $70,236
- Comprehensive benefits package including medical, dental, vision, and 401K options
- Opportunity for career advancement and growth within the organization
- Remote work flexibility
- Supportive and collaborative work culture recognized as a Great Place to Work

What to Expect (Job Responsibilities):
- Direct the operational roadmap for service delivery
- Implement and evaluate performance programs
- Partner with Claims, IT, and Training teams
- Lead planning for new knowledge tools and customer experiences
- Manage quality assurance and team development initiatives

What is Required (Qualifications):
- Minimum of 5 years in a customer experience, contact center, or claims leadership role
- Strong strategic thinking and operational leadership skills
- Excellent stakeholder engagement and planning capabilities
- Proven experience in managing cross-functional teams
- Ability to evaluate and implement performance improvement programs

How to Stand Out (Preferred Qualifications):
- Experience in the risk management or workers' compensation industries
- Familiarity with knowledge management tools and self-help solutions
- Strong analytical skills to assess performance metrics
- Previous experience driving team development and operational excellence
- Knowledge of industry regulations and compliance standards

#RiskManagement #CustomerExperience #RemoteWork #CareerGrowth #GreatPlaceToWork

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