Knowledge Manager

Phase2 Technology; Washington (District of Columbia); On-site; USD 55,200 - 126,000; Full time

Job summary

Phase2 Technology is seeking a Business Process Specialist in Washington, D.C. You will analyze client operations to identify improvements, facilitating stakeholder workshops, and using process improvement frameworks to offer actionable recommendations.

The ideal candidate has extensive experience in knowledge management, leading teams, and providing executive-level communications. A Bachelor’s degree in Business or Management, along with an active TS/SCI clearance, is required. The salary range offered is between $55,200 to $126,000 annually.

Qualifications

• 3+ years of experience in knowledge management support.
• Ability to lead and direct teams effectively.
• Experience in enhancing governance and optimizing business functions.
• Experience in delivering executive-level communications.
• Knowledge of data-driven decision-making protocols.
• Active TS/SCI clearance.

Responsibilities

• Analyze client's operating environment for improvement.
• Facilitate workshops to establish stakeholder understanding.
• Use process improvement frameworks to deliver recommendations.
• Communicate research and analysis effectively.

Skills

Knowledge management framework

Team leadership

Process improvement

Executive-level communications

Microsoft Office Suite

Project management support

Organizational engagement

Metrics analysis

Education

Bachelor's degree in a Business or Management field

Tools

Tableau

SharePoint

Job description

Job Number: R0240624

The Opportunity

When an organization has multiple moving parts in its processes, it can be difficult to critically examine them. To be more efficient and effective, it needs a business process specialist to learn its mission end-to-end and provide ways to change for the better. That's why we need a business process specialist like you who can analyze every aspect of your customer's operations and give them the steps to improve their process.

As a business process specialist on our team, you'll analyze your client's current operating environment and identify areas for improvement. You'll analyze discussions with leadership and developers that will help refine your client's definition of success and identify current frustrations. You'll work on the design of data collection plans, facilitate workshops, and communicate your research and illustrative analysis using knowledge management tools to help establish understanding and agreement from key stakeholders.

On our team, you'll use process improvement frameworks to provide your client with recommendations along with a firm grasp of the quantitative or qualitative results they can expect. This is your chance to gain experience in AI governance while furthering your process improvement and project management skills.

Work with us as we help AI governance evolve.

You Have

• 3+ years of experience providing knowledge management support to enable information sharing among analysts and organizations by creating a knowledge management framework, including designing processes and protocol for storing, accessing, and updating information
• Experience leading and directing various teams to achieve high-performance outcomes with DoD or IC agencies
• Experience leading process improvement and modernization efforts to enhance governance, optimize business functions, improve AI capabilities, and promote collaboration
• Experience developing and delivering executive‑level communications, including briefings, talking points, and strategic project plans, to inform senior leadership decisions
• Knowledge of business application software for presentations, word processing, and SharePoint‑based websites, including Microsoft Office Suite
• Ability to provide senior program and project management support, including assisting with developing strategic plans, policies, SOPs, and organizational performance metrics in a manner that enhances organizational efficiency, reduces time spent searching for information, and supports data‑driven decision‑making
• Ability to lead organizational engagement, facilitating meetings and data working groups, representing the directorate to IC and DoD partners, and providing actionable insights through metrics analysis and performance assessments
• Active TS/SCI clearance; willingness to take a polygraph exam
• Bachelor's degree in a Business or Management field and 3+ years of experience in a program management, all-source or IC operations, or cross-functional business analysis role, or 7+ years of experience in a program management, all-source or IC operations, or cross-functional business analysis role in lieu of a degree

Nice If You Have

• Experience with data visualization tools such as Tableau
• TS/SCI clearance with a polygraph
• ITIL, Six Sigma, CMMI, or ISO Certification

Clearance

Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to classified information; TS/SCI clearance is required.

Compensation

Salary range: $55,200.00 to $126,000.00 (annualized USD). The posting will close within 90 days from the posting date.

Commitment to Non-Discrimination

All qualified applicants will receive consideration for employment without regard to disability, status as a protected veteran or any other status protected by applicable federal, state, local, or international law.