Knowledge Manager

Integral; Tysons (VA); Hybrid; USD 105,000 - 130,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

401(k) Employer Match

Paid Time Off & Holidays

Professional Training Reimbursement

Employee Assistance Program

Job summary

Integral is seeking a Knowledge Manager to develop, govern, and maintain knowledge assets supporting VA OIT programs. You will organize guidance, training materials, and procedural artifacts, enabling onboarding, operational continuity, and release readiness across the SDLC.

You will maintain artifacts in VA-approved repositories (Jira, GitHub, Confluence), ensure traceability, and align knowledge assets with PI Planning, Sprint activities, and RMF/NIST requirements, while delivering clear user

Qualifications

• Bachelor’s degree required; 7–10 years of experience in IT/documentation roles.
• Experience creating and maintaining system documentation, training materials, and procedural artifacts.
• Experience supporting onboarding, operational documentation, and user readiness.
• Experience ensuring compliance with VA SDLC, RMF, NIST, and enterprise architecture documentation requirements.
• Experience maintaining artifact traceability and organizing materials within enterprise repositories (Jira, GitHub, Confluence).
• Excellent technical writing and documentation skills.
• Knowledge of Agile, DevSecOps, and SDLC documentation workflows.

Responsibilities

• Organize, curate, and publish knowledge artifacts in VA-approved repositories.
• Develop and maintain documentation, user guidance, training materials, and procedural artifacts.
• Ensure all product data and artifacts are updated daily in Jira, GitHub, Confluence.
• Organize configuration‑managed artifacts and establish traceability across the SDLC.
• Document requirements, change orders, risks, and test results for full traceability.
• Contribute to onboarding and user training through knowledge guides and process materials.
• Support training for new releases and features, updating user-facing documentation and job aids.
• Align knowledge assets with PI Planning, Sprint planning, and release activities.

Skills

Technical writing

Documentation

Agile SDLC

DevSecOps

Public Trust

Education

Bachelor’s Degree in computer science or IT-related field

Tools

Jira

GitHub

Confluence

Job description

Overview

The Knowledge Manager is responsible for developing, maintaining, and governing knowledge assets to support the Department of Veterans Affairs (VA), Office of Information and Technology (OIT), Product Delivery Services (PDS), Benefits and Memorials (BAM), Memorial and Benefit Services (MBS) deliver secure, reliable, and effective Information Technology (IT) solutions that support the Department’s mission.

Responsibilities

• Supports onboarding, training, operational continuity, release readiness, and transition activities by organizing, curating, and publishing knowledge artifacts in alignment with VA standards
• Develop and maintain documentation, user guidance, training materials, and procedural artifacts supporting system usage and adoption.
• Ensure all product data and artifacts are updated daily in VA‑approved repositories (e.g., Jira, GitHub), providing a single authoritative source of truth.
• Organize and maintain configuration‑managed artifacts, including operations manuals, test plans, change documentation, and engineering artifacts
• Support comprehensive documentation of requirements, change orders, configurable items, risks, impediments, and test results to ensure full traceability across the SDLC.
• Contribute to onboarding and user training through documentation, knowledge guides, and process materials.
• Support training and functional user preparation for new releases and features, including updates to user-facing documentation and job aids
• Ensure alignment of knowledge assets with PI Planning, Sprint planning, and release activities. (Supported across Agile and Systems Team documentation requirements).

Qualifications

Required:

• Bachelor’s Degree in computer science or an IT-related degree with 7-10 years’ experience
• Experience creating and maintaining system documentation, training materials, and procedural artifacts.
• Experience supporting onboarding, operational documentation, and user readiness.
• Experience ensuring compliance with VA SDLC, RMF, NIST, and enterprise architecture documentation requirements.
• Experience maintaining artifact traceability and organizing materials within enterprise repositories (e.g., Jira, GitHub, Confluence).
• Excellent technical writing and documentation skills.
• Knowledge of Agile, DevSecOps, and SDLC documentation workflows.
• Public Trust

Preferred:

• Knowledge Management certification (KM Institute or equivalent).
• Technical Writing certification.
• SAFe/Agile certifications (SP, PO/PM, SSM).
• ITIL Foundation (for service documentation alignment).

Salary Range: $105,000 - $130,000

The above salary range represents a general guideline. Integral Federal considers a number of factors when determining base salary offers, such as the scope and responsibilities of the position and the candidate's experience, education, skills, and current market conditions.

Depending on the position, employees may be eligible for overtime, shift differential, and/or discretionary bonuses in addition to base pay.

Company Overview

Integral partners with federal defense, intelligence, and civilian leaders to tackle their most important challenges and deliver positive outcomes. Since our founding in 1998, we have helped clients leverage existing and emerging technologies to transform their enterprises, empower growth, drive innovation, and build sustainable success. The forward-leaning solutions we deliver are tailored to each mission with a focus on keeping our nation safe and secure.

Integral is headquartered in McLean, VA and serves clients throughout the country.

We offer a comprehensive total rewards package including paid parental leave and immediate vesting in our 401(k). Give us a try and become part of a curated group of professionals at Integral Federal!

Our package also includes:

• Medical, Dental & Vision Insurance
• Flexible Spending Accounts
• Short-Term and Long-Term Disability Insurance
• Life Insurance
• Paid Time Off & Holidays
• Earned Bonuses & Awards
• Professional Training Reimbursement
• Employee Assistance Program

Equal Opportunity Employer/Protected Veteran/Disability