Knowledge Manager

DMI; Myrtle Point (OR); Remote; USD 70,000 - 110,000; Full time

Job summary

A leading digital services provider is seeking a knowledgeable individual to oversee documentation and knowledge-sharing initiatives. This role focuses on developing structured knowledge transfer processes and requires experience with systems like ServiceNow. Applicants must have strong communication skills and the ability to create effective SOPs and user guides. The position is remote, emphasizing collaboration and innovation in a supportive work environment.

Benefits

Virtual health visits

Tuition assistance

401(k) matches

Annual awards

Healthcare coverage

Qualifications

• 5-7 years of experience with a BS, 3-5 with an MS, 0-2 with a PhD.
• Experience in overseeing documentation and knowledge-sharing initiatives.
• Skill in developing structured knowledge transfer processes.

Responsibilities

• Oversee documentation and knowledge-sharing initiatives.
• Develop structured knowledge transfer processes for engineering teams.
• Coordinate training sessions and maintain repositories of network security policies.

Skills

Documentation oversight

Knowledge transfer processes

SOP and user guides creation

Knowledge Management Systems

Organizational skills

Communication skills

Training session facilitation

Technical documentation understanding

Education

BS

MS

PhD

Tools

ServiceNow

Confluence

SharePoint

Teams

Job description

Overview

About DMI

DMI is a leading provider of digital services and technology solutions, headquartered in Tysons Corner, VA. With a focus on end-to-end managed IT services, including managed mobility, cloud, cybersecurity, network operations, and application development, DMI supports public sector agencies and commercial enterprises around the globe. Recognized as a Top Workplace, DMI is committed to delivering secure, efficient, and cost-effective solutions that drive measurable results. Learn more at www.dminc.com

Opportunity

DUTIES AND RESPONSIBILITIES:

• Oversee documentation and knowledge-sharing initiatives, ensuring accurate and up-to-date information within the ServiceNow Knowledgebase and other collaboration platforms.
• Develop structured knowledge transfer processes, ensuring that engineering teams effectively document configurations, troubleshooting procedures, and network automation workflows for ENAESS and NOC personnel.
• Coordinate training sessions, create SOPs, and maintain a centralized repository of network security policies, best practices, and operational guidelines.
• Collaborate with AI/ML engineers to optimize knowledge discovery through intelligent recommendations and predictive analytics, supporting a proactive and informed approach to network security and operations.
• Ensure the seamless transition of knowledge, processes, and institutional understanding from the incumbent contractor to the incoming team.
• Collect, organize, and update technical documentation, SOPs, and operational workflows to ensure continuity.
• Conduct structured meetings, workshops, and shadowing sessions between outgoing and incoming personnel to transfer institutional knowledge.
• Create user guides, reference documents, and interactive learning modules to ensure the new team quickly understands critical systems and procedures.
• Leverage Knowledge Management Tools using platforms like ServiceNow, Confluence, SharePoint, or Teams to centralize and distribute critical information.
• Develop a transition checklist that includes a list of documentation and artifacts to be provided to the NOC.
• Adhere to the transition checklist and provide a transition package that includes documentation (e.g., design documentation, as-built information, scripts, and troubleshooting guides) and training materials needed to allow the NOC to assume operations and maintenance of transitioned systems and tools.
• Update documentation when there is a change in design and/or technologies.

Qualifications

Education and Years of Experience:

• BS 5-7 Years, MS 3-5, PhD 0-2

Required and Desired Skills/Certifications:

• Experience in overseeing documentation and knowledge-sharing initiatives.

• Skill in developing structured knowledge transfer processes.

• Ability to create SOPs, user guides, and training materials.

• Experience with Knowledge Management Systems, particularly ServiceNow, Confluence, SharePoint, or Teams.

• Strong organizational and communication skills to collect and disseminate information effectively.

• Ability to conduct training sessions and workshops.

• Understanding of technical documentation requirements in a network environment.

Additional Requirements: Successful completion of a Public Trust background investigation and a Public Trust clearance

Min Citizenship Status Required: Must be a U.S. Citizen

Physical Requirements: No Physical requirement needed for this position.

Location: Remote, US

Working at DMI

DMI is a diverse, prosperous, and rewarding place to work. Our culture is shaped by five core values that guide how we work, grow, and succeed together:

• Do What’s Right– We lead with honesty and integrity.
• Own the Outcome– We take responsibility and deliver.
• Deliver for Our Customers– We are relentless about delivering value.
• Think Bold, Act Smart– We innovate with purpose.
• Win Together – We collaborate and celebrate our success.

These values aren’t just ideals—they show up in how we support every part of your well-being:

• Convenience/Concierge– Virtual health visits, commuter perks, pet insurance, and entertainment discounts that make life easier.
• Development– Annual performance reviews, tuition assistance, and internal career growth opportunities to help you thrive.
• Financial– Generous 401(k) matches, life and disability insurance, and financial wellness tools to support your future.
• Recognition– Annual awards, service anniversaries, referral bonuses, and peer-to-peer shoutouts that spotlight your achievements.
• Wellness – Healthcare coverage, wellness programs, flu shots, and biometric screenings to support your health.

DMIvalues employeesfor their talents and contributions, and we take pride in helping our customers achieve their goals. Because when we live our values, we all win together.

***************** No Agencies Please *****************

Applicants selected may be subject to a government security investigation and must meet eligibility requirements for access to classified information. US citizenship may be required for some positions.