Knowledge Management Consultant-ServiceNow HRSD - No c2c

Vaco by Highspring; United States; Remote; USD 80,000 - 100,000; Full time

Job summary

A leading consulting partner is seeking a Knowledge Management Consultant specializing in ServiceNow HRSD for a 100% remote contract role. Responsibilities include developing knowledge bases, enhancing content accuracy, and promoting effective knowledge sharing across business units, with a flexible pay range of $50-$80/hr based on experience.

Benefits

Flexible working hours

Remote work from anywhere in the U.S.

Qualifications

• Proficiency in ServiceNow HRSD and knowledge management best practices.
• Expertise in driving adoption and process transformation.

Responsibilities

• Lead the development and improvement of knowledge bases in ServiceNow HRSD.
• Collaborate with teams for phased self-service rollouts.
• Define knowledge taxonomy and content classification.

Skills

ServiceNow HRSD

Change Management

Knowledge Management

Job description

Knowledge Management Consultant-ServiceNow HRSD - No c2c

Knowledge Management Consultant-ServiceNow HRSD - No c2c

This range is provided by Vaco by Highspring. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$50.00/hr - $80.00/hr

Direct message the job poster from Vaco by Highspring

Managing Director – Managed Services | Global Staffing & Technology Solutions | Highspring

Knowledge Management Consultant - ServiceNow HRSD - No C2C

Contract | 100% Remote | W2 Only (No C2C, No Sponsorship)

Work Schedule: 20-40 hours/week, Monday-Friday, 8 am-5 pm ET (occasional overtime may be required),

Contract Length/Duration: Please Note: this is a 6+ month contract position. Contract hours and duration may be flexed based on project needs. This is not a Direct Hire, Permanent Position.

Pay Rate: $50-$80/hr W2 (flexible for exceptional experience)

Overview:

A leading consulting partner is seeking a Knowledge Management Consultant with deep ServiceNow expertise to support a Fortune-ranked enterprise transformation initiative. This 100% remote contract role focuses on building, optimizing, and maintaining ServiceNow knowledge systems to drive self-service and ensure accessible, high-quality content across business units.

Critical MUST HAVE Qualifications:

Candidates must clearly demonstrate BOTH of the following:

• Proficiency in ServiceNow HRSD, ITSM, and/or CSM Knowledge Management modules, with a strong grasp of knowledge management best practices.
• Expertise in change management, including driving adoption and process transformation across large organizations.

Respectfully, Candidates without these two core qualifications LISTED ABOVE will not be considered.

Key Responsibilities:

• Lead the development, organization, and ongoing improvement of knowledge bases within the ServiceNow HRSD platform.
• Assess ServiceNow HRSD current documentation, frameworks, and user needs; develop strategies to improve content accuracy, completeness, and usability.
• Collaborate with project teams and business stakeholders to implement phased self-service rollouts for ServiceNow HRSD.
• Define and maintain knowledge taxonomy and content classification to support effective knowledge retrieval and long-term scalability within ServiceNow HRSD.
• Coordinate content gathering, authoring, revision, and standardization with cross-functional groups.
• Develop and enforce governance processes for regular content review and maintenance.
• Provide leadership in change management to drive adoption, training, and effective knowledge sharing.

Additional Information:

• U.S. work authorization needed-W2 only, no C2C, no sponsorship now or in the future.
• 100% remote-work from anywhere in the U.S. Unable to consider International.
• Hourly Rate: $50-$80/hr W2 (with flexibility for outstanding experience).
• Immediate interviews and start available.

All client information has been redacted for confidentiality. This opportunity is managed by a national consulting partner supporting a Fortune 500 enterprise transformation.

Determining compensation for this role (and others) at Vaco/Highspring depends upon a wide array of factors including but not limited to the individual's skill sets, experience and training, licensure and certifications, office location and other geographic considerations, as well as other business and organizational needs. With that said, as required by local law in geographies that require salary range disclosure, Vaco/Highspring notes the salary range for the role is noted in this job posting. The individual may also be eligible for discretionary bonuses, and can participate in medical, dental, and vision benefits as well as the company's 401(k) retirement plan.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Contract

Job function

• Job function

  Human Resources and Information Technology

• Industries

  Professional Services

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