Knowledge Management Consultant – ServiceNow HRSD - No c2c

Vaco Recruiter Services; Fort Lauderdale (FL); Remote; USD 125,000 - 150,000; Full time

Job summary

A leading consulting partner seeks a Knowledge Management Consultant to support a comprehensive Fortune-ranked enterprise transformation initiative. This fully remote contract role focuses on optimizing ServiceNow knowledge systems and improving accessibility to high-quality content across business units, offering flexible hours and competitive pay.

Benefits

Medical, dental, and vision benefits

401(k) retirement plan

Immediate interviews and start available

Qualifications

• Deep ServiceNow expertise in HRSD, ITSM, or CSM modules.
• Experience in change management for large organizations.

Responsibilities

• Lead development and improvement of knowledge bases within ServiceNow HRSD.
• Collaborate with teams to implement self-service rollouts.
• Develop governance for content review and maintenance.

Skills

Proficiency in ServiceNow HRSD

Change management

Job description

Knowledge Management Consultant – ServiceNow HRSD – No C2C
Contract | 100% Remote | W2 Only (No C2C, No Sponsorship)

Work Schedule:20–40 hours/week, Monday–Friday, 8 am–5 pm ET (occasional overtime may be required),

Contract Length/Duration:Please Note: this is a 6+ month contract position. Contract hours and duration may be flexed based on project needs. This is not a Direct Hire, Permanent Position.

Pay Rate:$50–$80/hr W2 (flexible for exceptional experience)

Overview:
A leading consulting partner is seeking a Knowledge Management Consultant with deep ServiceNow expertise to support a Fortune-ranked enterprise transformation initiative. This 100% remote contract role focuses on building, optimizing, and maintaining ServiceNow knowledge systems to drive self-service and ensure accessible, high-quality content across business units.

Critical MUST HAVE Qualifications:
Candidates must clearly demonstrate BOTH of the following:

1. Proficiency in ServiceNow HRSD, ITSM, and/or CSM Knowledge Management modules, with a strong grasp of knowledge management best practices.
2. Expertise in change management, including driving adoption and process transformation across large organizations.

Candidates without these two core qualifications listed above will not be considered.

Key Responsibilities:

• Lead the development, organization, and ongoing improvement of knowledge bases within the ServiceNow HRSD platform.
• Assess ServiceNow HRSD current documentation, frameworks, and user needs; develop strategies to improve content accuracy, completeness, and usability.
• Collaborate with project teams and business stakeholders to implement phased self-service rollouts for ServiceNow HRSD.
• Define and maintain knowledge taxonomy and content classification to support effective knowledge retrieval and long-term scalability within ServiceNow HRSD.
• Coordinate content gathering, authoring, revision, and standardization with cross-functional groups.
• Develop and enforce governance processes for regular content review and maintenance.
• Provide leadership in change management to drive adoption, training, and effective knowledge sharing.

Additional Information:

• U.S. work authorization needed—W2 only, no C2C, no sponsorship now or in the future.
• 100% remote—work from anywhere in the U.S. Unable to consider International.
• Hourly Rate:$50–$80/hr W2 (with flexibility for outstanding experience).
• Immediate interviews and start available.

All client information has been redacted for confidentiality. This opportunity is managed by a national consulting partner supporting a Fortune 500 enterprise transformation.

Determining compensation for this role (and others) at Vaco/Highspring depends upon a wide array of factors including but not limited to the individual’s skill sets, experience and training, licensure and certifications, office location and other geographic considerations, as well as other business and organizational needs. With that said, as required by local law in geographies that require salary range disclosure, Vaco/Highspring notes the salary range for the role is noted in this job posting. The individual may also be eligible for discretionary bonuses, and can participate in medical, dental, and vision benefits as well as the company’s 401(k) retirement plan.