Kits Fulfillment Coordinator - Part-Time, Shopify

Public Lab; Maryland; On-site; USD 17,000 - 24,000; Part time

Job summary

Public Lab is seeking a Kits Fulfillment Coordinator to support the Kits Initiative by coordinating sales, packaging, and distribution through the online store. You will manage Shopify listings, process orders, assemble kits, and handle inventory and invoicing for bulk and institutional orders.

You will work with teammates across channels to ensure timely fulfillment and maintain positive relationships with customers and vendors, while following our Code of Conduct and nonprofit policies.

Qualifications

• Must have exemplary customer service and problem-solving skills.
• Strong written and oral communication abilities are essential.
• Highly organized and detail-oriented with good time management.
• Ability to work with remote colleagues and in a team setting.
• Comfortable using web-based platforms and learning new tools.

Responsibilities

• Maintain the online Public Lab store and listings in Shopify and ensure that any new or updated tool components are accurately described on the store website.
• Support the fulfillment of kits including using the Shopify platform to process incoming orders and forward confirmations to customers, kit assembly, running fulfillment and distribution for kit sales, preparing orders, evaluating and stocking inventory, submitting invoices for bulk and institutional orders.
• Collaborate with colleagues in customer communication channels and with the kits team about inventory status so that new orders can be placed in a timely manner.
• Communicate with customers and vendors about fulfillment related questions and resolve any issues in a timely manner to maintain positive customer and vendor relationships.
• Maintain established fulfillment processes in regards to tools, organization, parts, and packaging. If something changes or you find a new solution, document it so others can assist when needed.
• Adhere to Public Lab values and the Code of Conduct, nonprofit policies and procedures.

Skills

Customer service

Written & verbal communication

Organization

Team collaboration

Tech-savvy

Tools

Shopify

Job description

Public Lab is seeking a Kits Fulfillment Coordinator to support the Kits Initiative by coordinating sales, packaging, and distribution through the online store. You will manage Shopify listings, process orders, assemble kits, and handle inventory and invoicing for bulk and institutional orders.

You will work with teammates across channels to ensure timely fulfillment and maintain positive relationships with customers and vendors, while following our Code of Conduct and nonprofit policies.