KITCHEN STAFF *RETENTION BONUS $500

R E & S ENTERPRISES PTE LTD; Town of Islip (NY); On-site; USD 50,000 - 70,000; Full time

Job summary

A leading company is seeking a skilled Restaurant Manager for their operations in the Town of Islip. The successful candidate will be responsible for day-to-day management, staff training, and ensuring that the restaurant maintains high standards of quality and service. This role requires strong leadership skills and a passion for customer satisfaction. Join a dynamic team where you can make a difference in the dining experience.

Qualifications

• Experience in restaurant operations management.
• Strong customer service and team leadership skills.
• Ability to troubleshoot and resolve issues promptly.

Responsibilities

• Lead and train service staff, ensuring efficient daily operations.
• Manage customer flow and oversee service quality.
• Handle cash management and document transactions.

Skills

Leadership

Problem-solving

Customer service

Training

Quality control

Job description

Position Purpose

- Provide guidance and day-to-day training to staff within the assigned area.

- Carry out daily operations managing floor control to maintain and improve quality, service, cleanliness, and ambiance.

- Manage and coordinate activities with people, products, and equipment to maximize sales and profit.

Responsibilities

Restaurant Operations

• Lead a team of service staff within the assigned unit by allocating tasks and roles.
• Check the readiness of the restaurant for service days and brief the service crew on staffing rosters.
• Manage customer flow and seating arrangements.
• Oversee the service provided by the team to ensure it meets quality, service, cleanliness, and value standards; address lapses when necessary.
• Manage cash floats, audit rolls, and troubleshoot cash register errors.
• Document all cash shortages and surpluses and reconcile payment collections.

Restaurant Management & Planning

• Act as the point of escalation for service crew regarding service issues.
• Resolve daily operational issues and provide necessary support to the team.
• Lead investigations and resolve complex customer complaints or feedback promptly.

Quality Assurance & Control

• Enforce restaurant quality, service, cleanliness, and value standards.
• Monitor operations to ensure compliance with safety procedures and guidelines.
• Implement corrective actions for unsafe or non-compliant conditions related to safety.

People Management

• Conduct inductions for new hires, providing necessary skills and information.
• Provide training to encourage role rotation among staff.
• Train and monitor staff in company SOPs.
• Ensure workplace safety practices are followed.