Kitchen Shift Lead

Pura Vida Miami Llc; Malibu (CA); On-site; USD 34,440 - 37,195; Full time

Benefits offered by this job

Health & Wellness – Medical, Dental, V

Discounted Meals

Growth & Advancement Opportunities

401(k) Plan with Company Match

Job summary

Pura Vida Miami is seeking a Front-of-House Leader in Malibu, CA to ensure outstanding guest experiences and smooth daily operations. This non-exempt role focuses on service excellence, team coordination, and enforcing safety standards while supporting breaks and training.

You'll lead shifts, handle opening/closing duties, manage guest needs, and uphold company policies. Flexible weekend availability and strong communication are essential for success.

Qualifications

• Minimum 1 year in customer service in a hospitality environment.
• High School Diploma or GED; 2 years of college preferred.
• Minimum 1 year of experience in management or leadership in a hospitality environment.
• Exceptional communication, organizational, and problem-solving skills.
• Local/municipal requirements, such as Food Handler certification required.

Responsibilities

• Lead by example, ensuring clear communication with the team across service duties.
• Provide lead support during shifts; coordinate tasks and open/close duties.
• Deliver outstanding customer service; address issues and complaints professionally.
• Assist team members to exceed customer expectations with rapid, friendly service.
• Support front-of-house operations: running food, bussing tables, preparing beverages, covering breaks.
• Ensure compliance with food safety laws and sanitation standards.

Skills

Leadership

Customer service

Communication

Bilingual EN/ES

Education

High School Diploma or GED

College preferred

Tools

POS systems

Electronic systems (computers/tablets)

Job description

We are a lifestyle brand! We are on a mission to provide the world with simple, wholesome food and beverage items that fit today's lifestyle, offering an intimate, yet fast and consistent, experience to our customers. We love and take pride in what we do, and we currently offer an exciting opportunity to join a thriving and ever-growing brand in this industry.

Principal Responsibilities / Essential Job Functions

• Lead by example, demonstrating positivity and maintaining clear communication with the entire team through active participation in all front-of-house service duties.
• Provide lead support during shifts, including coordinating tasks and ensuring smooth operations. Responsible for performing opening and closing duties.
• Deliver outstanding customer service, actively addressing customer needs and resolving any issues or complaints with efficiency and professionalism.
• Support and assist team members to surpass customer expectations, promoting swift and friendly service in a clean and inviting environment.
• Actively support and work alongside the front-of-house team, including running food, bussing tables, preparing beverages at stations (e.g., smoothie, barista), and covering breaks for other service team members.
• Ensure compliance with all food safety laws and sanitation regulations and standards.
• Uphold company policies, as well as health, safety, and employment standards.
• Assist with new team member training.
• Escalate employee requests and concerns to management including employee attendance, punctuality, and policy violations. This role does not have independent authority to resolve disciplinary or policy violation issues.
• Perform other duties as assigned to support overall store operations.

Requirements

• Minimum 1 year experience in customer service in a hospitality environment (e.g. restaurant, hotel, etc.)
• High School Diploma or GED required; 2 years of college preferred
• Minimum 1 year of experience in management or leadership in a hospitality environment
• Exceptional communication, organizational, and problem-solving skills.
• Local/municipal requirements, such as Food Handler certification required.
• Experience with guest services management and demonstrates leadership abilities.
• Flexibility to work opening shifts, closing shifts and weekends.
• Must be able to frequently lift and or move up to 50 pounds
• Ability to use electronic systems, such as computers and tablets
• Bilingual proficiency (English and Spanish) is a plus.

Benefits

• Health & Wellness – Medical, Dental, Vision, Telemedicine, and more.
• Discounted Meals
• Growth & Advancement Opportunities
• 401(k) Plan with Company Match

$25-$27/hour

This is a non-exempt, hourly position that primarily involves direct customer service and tipped work.

The general nature and level of work being performed by persons assigned to this job classification are contained in this job description. This job description should not be construed as an exhaustive list of all responsibilities, essential job functions, duties, skills required and other job requirements of personnel in this role. All employees may be required to perform duties outside of their normal responsibilities from time to time as needed. Management reserves the right to assign or reassign duties and responsibilities to the job at any time.

Pura Vida Miami is proud to be an equal opportunity employer. We are committed to creating a workplace where diversity is celebrated and everyone feels welcome, regardless of race, color, religion, national origin, age, sex, sexual orientation, gender identity or expression, disability, veteran status, or any other legally protected characteristic. We believe that building a team with diverse perspectives and experiences makes us stronger, more creative, and more connected to the communities we serve.

Agency Disclaimer

We’ve got this covered! At Pura Vida Miami, our Talent Acquisition team leads all hiring efforts internally. We do not accept unsolicited resumes from agencies, we mean it. Any resumes sent our way without a signed agreement in place (including those sent directly to our team or hiring managers) will be considered property of Pura Vida Miami and we won’t be responsible for any fees. If you’re interested in partnering with us, reach out to our Talent team first. We’re happy to connect the right way!