Kitchen Retail Sales Associate — Flexible Hours

CSC-Generatio; Westlake (OH); On-site; USD 17,000 - 25,000; Part time

Job summary

Sur La Table in Westlake, OH is seeking a part-time Retail Associate to deliver an engaging shopping experience and help customers find the right products.

Represent the Sur La Table brand, assist with inventory, operate the POS system, and maintain merchandising standards. The role requires 12–16 hours per week with a flexible schedule, including nights, weekends, and holidays. Prior retail experience is preferred.

Qualifications

• Must be 18 years of age or older at the time of employment.
• 1 year of retail sales experience preferred.
• Excellent communication, problem-solving, and decision-making abilities.
• Passion for community engagement and providing exceptional customer experiences.
• Proficiency in Microsoft Office and retail management systems preferred.

Responsibilities

• Represent Sur La Table’s brand and culture by creating memorable, educational experiences that inspire repeat visits and customer loyalty
• Maintains expertise by staying current on products, actively engaging in available training, and independently seeking out additional resources.
• Actively engage customers, identify their needs, recommend relevant products or experiences, and leading a customer-focused, Guest Obsessed culture
• Maximize selling opportunities by identifying customer needs and offering relevant solutions.
• Promote add-on sales and support events that grow store traffic and customer engagement.
• Consistently meet or exceed monthly sales goals, contributing to overall store revenue. Performance is measured by key KPIs such as individual sales volume, average transaction value, and customer conversion rates.
• Collaborate with team members to maintain a positive, inclusive, and high-performing store culture
• Support onboarding of new associates by sharing product knowledge and best practices
• Accurately and efficiently process transactions including sales, returns, and price checks using the POS system.
• Assist in daily opening and closing procedures, floor replenishment, and maintaining visual merchandising standards.
• Complete inventory transactions including, but not limited to, receiving, MOS (Mark Out of Stock), and RARs (Return Authorization Requests).
• Adhere to applicable wage and hour laws. Accurately records time worked according to SLT Policy
• Models and ensures all Sur La Table policies and standard operating procedures (SOPs) are communicated effectively to associates, maintained and consistently followed.
• Communicate verbally with associates and customers, and work cooperatively to achieve store goals.
• Stand for up to 4 hours, move around the store, and assist customers with purchases.
• Operate computer, POS system, merchandise scanners and mouse to accomplish work.
• Availability to work 12–16 hours per week with a flexible schedule including nights, weekends and holidays.
• Regular and predictable attendance.

Skills

Retail sales

Customer service

Communication

Problem solving

Decision making

Community engagement

Tools

Microsoft Office

Retail management systems

Job description

Sur La Table in Westlake, OH is seeking a part-time Retail Associate to deliver an engaging shopping experience and help customers find the right products.

Represent the Sur La Table brand, assist with inventory, operate the POS system, and maintain merchandising standards. The role requires 12–16 hours per week with a flexible schedule, including nights, weekends, and holidays. Prior retail experience is preferred.