Kitchen Operations Lead

Chick-fil-A; Village of Westbury (NY); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Flexible scheduling

Sundays Off

Free Meals

Scholarship Opportunities

Training & development

Competitive Pay

Job summary

Chick-fil-A Westbury is seeking a Team Leader to join our Leadership team. You will work closely with an independent local Owner/Operator to mentor team members, deliver exceptional guest experiences, and uphold Chick-fil-A standards in a fast-paced setting.

We value teamwork, high energy, and a commitment to service. This role includes flexible scheduling opportunities, training, and development to advance your leadership goals within a community-focused environment.

Qualifications

• Experience leading teams in fast-paced restaurant environments.
• Strong customer service focus and people skills.
• Ability to coach, give feedback, and develop team members.

Responsibilities

• Lead and model high-energy teamwork, setting a positive tone.
• Coach and develop team members to meet goals and safety standards.
• Coordinate with leaders to plan shifts and ensure staffing coverage.
• Monitor daily operations and improve customer experience metrics.
• Ensure food safety and quality while maintaining speed of service.
• Support audits and ensure adherence to standards.

Skills

Team leadership

Customer service

Coaching

Communication

Fast-paced work

Positive attitude

Reliability

Job description

AtChick-fil-A Westbury,the Team Leader role is more than just a job; it's an opportunity. In addition to working directly with an independent local franchise Owner/Operator, you gain life experience that goes far beyond serving a great product in a friendly environment. Working atChick-fil-A Westburyis a great opportunity for people of all ages and backgrounds.

We are currently seeking a Team Leader to add to our Leadership team.We are looking for hard-working individuals who thrive in a fast-paced positive environment. Come be a part of a team thatServe like a Championby caring for its community, developing its people and delivering great food and a guest experience that consistently wins hearts.

5 days per week with a focus on high volume times - Lunches and Dinners are required. Fridays and Saturdays are required.

Our Team Receives:

• A fun positive team environment where you feel like you're a part of a family
• Flexible scheduling
• Sundays Off
• Competitive Pay
• Free Employee Meals
• Scholarship Opportunities
• Learning first-hand from an experienced Operator and Restaurant Leaders
• Training and development to help you reach your professional goals

Your Role on our Team:

• Acts as a role model and leader in the restaurant, setting a tone forteam workand encourage others to do the same by being high energy, positive, tolerant, kind, and open to new ideas.
• Works alongside Team Members in all areas, ensuring speed and accuracy, while maintaining food quality and safety. Provides coaching and feedback in a way that is constructive and positive and in line with restaurant goals.
• Collaborates with other Leaders when planning shifts to ensure all policies and procedures are followed and tasks are completed for the shift, setting up the next shift for success.
• Collaborates with HR and Talent Directors for the planning of all shifts ensuring schedule, setup, and leadership is in place and we are appropriately staffed.
• Collaborates with the Training Manager to ensure continualtraining, development, and recognition of our team members.
• Consistently reviews reports and metrics, always looking for and recommending improvement to the operation and our people.
• Is in constant communication with other restaurant leaders - working toward common restaurant goals and enabling each other's success.
• Develops junior leaders in line with restaurant leader development plan. Provides feedback in a way that is constructive and positive and in line with restaurant goals.
• Point of accountability forExcellent Customer Experiencein the restaurant, reviewing key metrics in this area, adhering to strict checklists/procedures, using standard tools, and always working towards continuous improvement.
• Point of accountability for audits and follow up items to maintain the highest scores. Work with leaders and team members to ensure standards are always met.
• Point of accountability forRestaurant operations and its equipment, overseeing shift leaders and team members in their daily tasks and working alongside them to make them better.
• Solves Problems – serves as an escalation point for our team.
• Works within theChick-fil-A communityto receive training and learn the culture of care; looks for opportunities for connections with other restaurants and corporate for related items.

What We Look for in Our People:

• Consistent and Reliable
• Cheerful and positive attitude
• Desire to serve and help others
• Team player
• Works well under pressure
• “No task is too small” mentality
• Self-starter
• Able to multi-task
• Able to work in a fast-paced/high volume operation without compromising food safety or quality
• A developer of people
• Have the ability to lift and carry 50 lbs on a regular basis
• Have the ability to stand for long periods of time

This job requires a very fast pace to serve our high volume of guests hot food in a short period of time. Our crew performs repeated tasks with high efficiency while maintaining food quality, food safety, and keeping their work environments spotless.

Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.