Kitchen/Cafe Manager

Urban Air Adventure Parks; Pennsylvania; On-site; USD 42,000 - 64,000; Full time

Job summary

Urban Air Café Manager role overseeing daily café operations, guiding the Café Team, and ensuring fast, friendly service in a high-energy entertainment environment.

The position emphasizes hands-on cooking, beverage and food prep, inventory control, and staff training with a focus on cleanliness and guest satisfaction. Requires 2+ years F&B, 1–3 years in management, and ServSafe certification (or willingness to obtain). Located at Urban Air East Norriton.

Qualifications

• High school diploma or equivalent required; some college preferred.
• Minimum 2 years of F&B experience (quick service and/or restaurant).
• 1–3 years of management experience in hospitality preferred.
• Must have a current ServSafe or similar Food Handling Certification, or be willing to attain within 30 days.

Responsibilities

• Oversee café operations and guide the Café Team to expected standards.
• Ensure deliveries are received correctly and logged; maintain inventory control.
• Train café staff in menu prep and front-of-house staff in drinks and ready-to-eat foods.
• Maintain cleanliness and hygiene with regular deep-clean schedules.
• Handle guest concerns and participate in staff meetings and training.
• Lead by example in punctuality, attendance, and professionalism.

Skills

Team management

Food & beverage

Customer service

Safety compliance

Staff training

Education

High school diploma or equivalent

ServSafe Food Handler Certification

Job description

CAFÉ MANAGER

JOB SUMMARY

The Café Manager is primarily responsible for overseeing the operations of the Urban Air Café and guiding the performance of Team Members. This is a practical, hands-on role, with much of the working hours spent in the kitchen and service area, cooking, preparing and serving food. S/he must work fast with a sense of urgency, while being friendly to guests and supportive of the Team.

RESPONSIBILITIES

• Support the proper execution of all processes, systems and standards
• Ensure all deliveries are received correctly and logged
• Maintain effective inventory control, storage, and rotation to minimize wastage
• Manage the Café Team, ensuring they always work to the expected standards
• Adhere to scheduled shifts and is willing to stay beyond when business or circumstances dictate
• Train Café staff in preparing the full menu and the front of house staff in preparing drinks and ready-to-eat foods to the consistently high standard required
• Set a high standard and good example for Café staff regarding punctuality, attendance and attitude and ensure these standards are always maintained
• Set a high standard and good example for Café staff regarding cleanliness and hygiene, including a regular deep clean schedule
• Maintain a clear, well-organized and easy-to-access Café
• Handle guest concerns regarding the Café
• Participate in regular staff meetings and training as and when required
• Other duties as tasked by General Manager

QUALIFICATIONS

• Minimum of high school diploma or equivalent required, some college preferred
• Minimum of two (2) years’ previous F&B experience (quick Service and/or restaurant experience)
• 1-3 years’ management experience in the hospitality field preferred
• Must have a current ServSafe or similar Food Handling Certification, or be willing to attain within the first 30 days of employment

ADDITIONAL REQUIREMENTS

• Ability to lead, motivate and empower Team Members
• Ability to align Team Members with Urban Air culture by balancing seriousness and having fun
• Ability to take initiative
• Excellent interpersonal and communication skills
• Ability to recognize problems and problem-solve
• Ability to set goals and convert plans into action
• Ability to see patterns in performance and strategize solutions
• Exercise good judgment in decision making
• Open to feedback and self-improvement
• Ability and willingness to hold oneself accountable for high personal standards of conduct and professionalism
• Serve as a role model by demonstrating and upholding Urban Air policies and standards

PHYSICAL REQUIREMENTS

• Work days, nights, and/or weekends as required
• Work in noisy, fast-paced environment with distracting conditions
• Move about facility and stand for long periods of time
• Lift and carry up to 30 lbs.

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills.

ABOUT URBAN AIR ADVENTURE PARKS

Urban Air is the preeminent indoor adventure park and the market leader in location-based entertainment. The Dallas-based entertainment company pioneered the adventure park concept and is the largest adventure park operator in the world. Urban Air’s purpose is to help kids have fun and aim higher, achieving those things that they never thought they could do.

Urban Air East Norriton is an equal opportunity employer.