Cafe Manager

Urban Air Adventure Parks; Chicago (IL); On-site; USD 35,000 - 55,000; Full time

Job summary

Join a dynamic team as a Café Manager at a leading indoor adventure park! In this hands-on role, you'll oversee the Urban Café operations, ensuring exceptional service and food quality. Your leadership will guide the team to maintain high standards of cleanliness, punctuality, and guest satisfaction. With a focus on fun and teamwork, you'll create an engaging environment for both staff and guests. If you're passionate about hospitality and ready to make a difference in a fast-paced setting, this is the perfect opportunity for you to shine and grow in your career!

Qualifications

• Minimum of 2 years F&B experience, with management experience preferred.
• Must have or obtain ServSafe Food Handling Certification.

Responsibilities

• Oversee Urban Café operations and manage the team effectively.
• Ensure high standards of cleanliness, hygiene, and guest satisfaction.

Skills

Leadership

Interpersonal Skills

Problem Solving

Communication Skills

Initiative

Education

High School Diploma

Some College

Tools

ServSafe Certification

Job description

JOB SUMMARY
The Café Manager is primarily responsible for overseeing the operations of the Urban Café and guiding the performance of Team Members. This is a practical, hands-on role, with much of the working hours spent in the kitchen and service area, cooking, preparing, and serving food. S/he must work fast with a sense of urgency, while being friendly to guests and supportive of the Team.

RESPONSIBILITIES

1. Support the proper execution of all processes, systems, and standards
2. Ensure all deliveries are received correctly and logged
3. Maintain effective inventory control, storage, and rotation to minimize wastage
4. Manage the Urban Café Team, ensuring they always work to the expected standards
5. Adhere to scheduled shifts and be willing to stay beyond when business or circumstances dictate
6. Train the Urban Café Team in preparing the full menu and the front of house staff in preparing drinks and ready-to-eat foods to the consistently high standard required
7. Establish & maintain a high standard for the Urban Café Team regarding punctuality, attendance, and attitude
8. Establish & maintain a high standard and good example for the Urban Café Team regarding cleanliness and hygiene, including a regular deep clean schedule
9. Maintain a clear, well-organized, and easy-to-access Urban Café
10. Handle guest concerns pertaining to the Urban Café
11. Participate in regular staff meetings and training as required
12. Other duties as tasked by General Manager

QUALIFICATIONS

1. Minimum of high school diploma or equivalent required, some college preferred
2. Minimum of two (2) years’ previous F&B experience (quick Service and/or restaurant experience)
3. 1-3 years’ management experience in the hospitality field preferred
4. Must have a current ServSafe or similar Food Handling Certification, or be willing to attain within the first 30 days of employment

ADDITIONAL REQUIREMENTS

1. Ability to lead, motivate, and empower Team Members
2. Ability to align Team Members with Urban Air culture by balancing seriousness and having fun
3. Ability to take initiative
4. Excellent interpersonal and communication skills
5. Ability to recognize problems and problem-solve
6. Ability to set goals and convert plans into action
7. Ability to see patterns in performance and strategize solutions
8. Open to feedback and self-improvement
9. Ability and willingness to hold oneself accountable for high personal standards of conduct and professionalism
10. Serve as a role model by demonstrating and upholding Urban Air policies and standards

PHYSICAL REQUIREMENTS

1. Work days, nights, and/or weekends as required
2. Work in a noisy, fast-paced environment with distracting conditions
3. Move about the facility and stand for long periods of time
4. Lift and carry up to 30 lbs.

If this is you, apply now!

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills.

ABOUT URBAN AIR ADVENTURE PARKS

Urban Air is the preeminent indoor adventure park and the market leader in location-based entertainment. The Dallas-based entertainment company pioneered the adventure park concept and is the largest adventure park operator in the world. Urban Air's purpose is to help kids have fun and aim higher, achieving those things that they never thought they could do.

Urban Air Nashua is an equal opportunity employer.