Kitchen & Bath Designer

Gillman Home Center; Muncie (IN); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Medical Insurance

Dental

Vision

Short Term Disability

Long Term Disability

Cancer coverage

Accident Coverage

Life Insurance

401k plan with employer contribution

Employee discount

Vacation time

Job summary

Gillman Home Center is seeking an interior design assistant to help customers with home design needs, including cabinets, countertops, flooring and appliances. You will greet clients, advise on solutions, and guide them from quotes to installation.

The role requires design software knowledge, strong customer service, and collaborative teamwork in a full‑time store environment. Some travel to job sites may be involved.

Qualifications

• Hospitality-driven design support and client communication learned in retail settings.
• Ability to interpret design requests and translate into home layouts and quotes.
• Familiarity with 2020 design software or equivalent CAD tools preferred.

Responsibilities

• Assist customers with interior design needs for cabinets, countertops, flooring and appliances.
• Provide excellent service and resolve customer concerns with courtesy and respect.
• Create designs and layouts using Saberis, 20/20 and Spruce; prepare quotes and orders.

Skills

Customer Service

Teamwork

Attention to detail

Follow-up

Education

College degree in interior design (preferred)

Tools

Saberis

20/20

Spruce

Job description

To assist customers in the interior design needs of their home. This consists of cabinets, counter tops, flooring and appliances/hardware.

Essential Functions:

• Provide excellent service to customers.
• Treat all team members, vendors, and customers with courtesy and respect.
• Greet and assist customers in a positive, approachable manner. Answer questions and resolve customer concerns. Advise customers on solutions to projects and problems. Offer solutions with add on sales when appropriate.
• Assist customers with interior designs for their home or project.
• Become well educated in the product lines available to GHC. Seek continued education on changes to available product lines. Stay educated on industry trends
• Utilize various software including; Saberis, 20/20, and Spruce to create accurate designs and layouts, quotes, customer orders, purchase orders, and sales invoices
• Respond to customer inquiries regarding product selection, placement of orders, requests for prices and quotations, customer concerns, and scheduling of deliveries and installations.
• Thoroughly explain orders to customers. Require their sign off before placing any purchase orders.
• Order product in correct color, size and quantity from the vendor. Immediately inform vendor and Sales Manager of discrepancies or other issues with orders. Process returns to vendors and follow up to ensure credits are issued.
• Ensure that all product is invoiced before leaving the store.
• Research credits, returns, and late payments as needed.
• Follow-up with customer from quote to project completion.
• Travel to homes or job sites to take measurements, ensure compatibility of product with the job site. Consult with homeowner or contractor regarding layout specifications.
• Work with the Sales Manager to resolve any customer complaints, product damage, or other issues.
• Provide in store support as needed including, but not limited to ringing out customers, price changes, cycle counts, other customer service duties, etc.
• Ensure a safe working environment. Maintain situational awareness. Identify and report any safety issues or concerns to management.
• Follow all company policies and procedures.
• Other duties as assigned.

Work Competencies:

• Customer Service
• Teamwork
• Attention to detail
• Follow-up

Supervisory Responsibility: This position does not directly supervise anyone.

Work Environment:

While performing the majority of the job duties, the employee is inside the store. The noise level in the work environment is usually low. There will be some travel to customer job sites.

Physical Requirements:

The ideal candidate must be able to complete all physical requirements of the job with or without a reasonable accommodation.

• Prolonged periods of sitting, standing and walking throughout the day.
• Must be able to lift up to 10 lbs at times.

Position Type and Expected Hours of Work:

This is a full-time position, 45 hours/week.

Required Education and Experience:

• College degree in related interior design field preferred.
• 1-3 years of design experience.
• Knowledge and proficient in 2020 design program.

Benefits Offered:

• Medical Insurance
• Dental, Vision, Short Term Disability, Long Term Disability, Cancer coverage, Accident Coverage, Life Insurance
• 401k plan with employer contribution
• Company paid $25k Life Insurance Plan
• Employee discount
• Vacation time

Gillman Home Center provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information, political affiliation, military service, or other non-merit based factors in accordance with applicable federal, state and local laws.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.