Kitchen & Bath Design & Sales Expert

Clear Destination Inc.; Johnson City (TN); Sur place; USD 42 000 - 64 000; Plein temps

Résumé du poste

Clear Destination Inc. in Johnson City, TN, is seeking a Design & Sales Consultant for our showroom team.

You will assist customers with kitchen and bath design, provide in-store and on-site design consultations, and help customers select products while delivering excellent service. The role emphasizes meeting sales goals, maintaining showroom presentation, following up on leads, and building lasting relationships with clients and vendor partners.

Qualifications

• 2+ years of experience in plumbing design and sales.
• Knowledge of products sold in the showroom preferred.
• Experience working with luxury, high end products and customers.

Responsabilités

• Provide expert product selection assistance and design services to showroom customers in-store and at the customer's location.
• Ensure high levels of customer satisfaction to meet or exceed sales and gross profit goals.
• Provide hospitality and warmly welcome each customer.
• Sell and provide in-store and/or in-home design consultations for kitchen and bathrooms.
• Articulate showroom value proposition to engage customers and demonstrate value.
• Determine customer needs and guide them to best products to address those needs.
• Build and maintain long-term customer relationships and referrals.
• Develop knowledge of product lines and features; leverage Hajoca technology for product selections, pricing, and availability.
• Use sales reports and forecasting tools to meet sales targets.
• Follow-up on leads and generate new business.
• Enter sales orders and bids, expedite purchases, stay engaged from start to finish.
• Process showroom sale returns and refunds per policy.
• Keep showroom clean, neat, stocked, and safely displayed.
• Attend industry events to stay informed about trends and build relationships.
• Complete required safety and compliance training.

Connaissances

Plumbing design

Sales

Customer service

Product knowledge

MS Office

Outils

Microsoft Office

Description du poste

Are you outgoing, knowledgeable, and service-oriented? Do you enjoy staying up to date with the latest kitchen and bath design trends? Do you have a keen eye for aesthetics and the determination needed to close sales? If so, we’d like you to join our Showroom team as aDesign & Sales Consultant.

About the Role:

You will:

• Provide expert product selection assistance and design services to our showroom customers both in the showroom and at the customer’s location.

• Ensure the highest levels of customer satisfaction in order to meet or exceed the established sales and gross profit goals, and to increase profit sharing.

• Provide hospitality and warmly welcome each customer.

• Sell and provide in-store and/or in-home design consultations for kitchen and bathrooms.

• Articulate your showroom value proposition to get your customer’s attention, engage them, teach them, and show them the value you provide.

• Determine customer needs, direct them to the best products to address their needs, discover potential hurdles, and keep the sale moving forward.

• Build and maintain long-term customer relationships, creating referrals and repeat business.

• Develop and maintain knowledge of product lines and features.

• Leverage Hajoca technology to guide product selections, review product specifications, pricing, and availability.

• Use sales reports and sales forecasting tools to meet or exceed established sales targets.

• Follow-up on leads and generate new business.

• Enter sales orders and bids, expedite purchases, stay engaged with customers from the beginning to the end of projects.

• Process showroom sale returns and refund paperwork in accordance with Company policy and procedure.

• Keep showroom clean, neat, current, stocked, and safely displayed.

• Join industry associations and attend professional events to stay informed about design trends, new products, and to build business relationships.

• Successfully complete required safety and compliance training programs as assigned.

• Perform other reasonably related duties as assigned by immediate supervisor and other management as required.

About You:

• 2+ years of experience in plumbing design and sales.

• Knowledge of products sold in the showroom preferred

• Experience working with luxury, high end products and customers.

Our ideal candidate will also:

• Be knowledgeable of kitchen and bath design trends.

• Have experience with architectural blueprints and have a strong sense of aesthetics.

• Effectively use Microsoft Office software (Outlook, Word) to communicate via email, to maintain customer contact files and appointment calendars, and to create and analyze reports.

• Demonstrate outstanding customer service and verbal/telephone communications skills.

• Demonstrate a deep product knowledge related to kitchen/bath trends to be able to answer customer questions and identify opportunities to upsell or cross sell.

• Be able to overcome objections by understanding customer needs, providing targeted solutions, and closing the sale.

• Be able to build influential relationships and trust with key vendor partners.

• Be able to build positive working relationships and inspire teamwork with co-workers.

• Be able to plan, organize, and multi-task.

• Be able to learn and operate the computer related systems used to process orders.

• Read, write, speak and understand English.

• Be able to add, subtract, multiply, and divide, using whole numbers, common fractions, and decimals.