Kitchen- Assistant Manager

Roche Bros. Supermarkets; Milford (CT); On-site; USD 10,000 - 60,000; Full time

Job summary

Join a dynamic team at an established supermarket chain where you'll assist in managing kitchen operations to deliver high-quality products and exceptional customer service. In this role, you'll foster a collaborative environment, promote a strong kitchen team, and ensure compliance with food safety standards. With a focus on training and development, you'll have the opportunity to make a significant impact while enjoying a supportive workplace culture. This position offers a competitive hourly wage and the chance to grow within a respected organization in the food industry.

Qualifications

• 3-5 years of professional cooking experience in the food industry.
• Must be ServSafe certified and possess strong communication skills.
• Ability to work with limited supervision and display initiative.

Responsibilities

• Assist in planning and coordinating kitchen operations to maximize sales.
• Ensure compliance with company policies and maintain high customer service.
• Train and develop associates to ensure a highly skilled kitchen team.

Skills

Kitchen Operations

Customer Service

Communication Skills

Inventory Management

Food Safety (ServSafe)

Education

High School Diploma or Equivalent

Tools

Food Processor

Grill

Slicer

Knives

Oven

Fryer

Pallet Jack

Job description

Overview

Assist the department manager in effectively planning, organizing, leading, coordinating, and optimizing the materials and human resources in the kitchen department. The goal is to provide a variety of high-quality merchandise, attractively displayed, to maximize sales and profits while maintaining excellent customer service.

Starting pay: $19.25 per hour

Minimum Qualifications

• Must be 18 years of age with a High School diploma or equivalent
• Successful experience in kitchen operations (merchandising, ordering, inventory, pricing)
• Complete training in kitchen operations
• 3-5 years of professional cooking experience in the food industry
• Ability to display initiative and work with limited supervision
• Must be ServSafe certified
• Computer skills including email communication and basic Word processing
• Ability to read, write, speak, and understand English, and follow instructions
• Flexible schedule based on store needs
• Authorized to work in the U.S.

Responsibilities

The list of essential functions is not exhaustive and may be supplemented as necessary by the company.

• Create an open-door atmosphere to foster high associate morale and excellent customer service, managing in a respectful, supportive, and team-oriented style (RSTO).
• Promote the “Golden Rule” and collaborate with others to build a strong kitchen team.
• Represent the company as a service-oriented operation, ensuring associates greet, assist, and thank customers courteously and efficiently.
• Possess strong communication skills to facilitate department meetings.
• Ensure all new associates receive proper onboarding, training, and review of job expectations.
• Administer fair discipline to promote morale.
• Assist with inventory, security, and expense control.
• Ensure compliance with company policies, procedures, and applicable laws (e.g., labor laws, sanitation, dress code).
• Resolve customer complaints satisfactorily.
• Maintain merchandising standards aligned with community needs.
• Train and develop associates to ensure a highly trained kitchen team.
• Complete onboarding, e-learnings, and checklists within 30 days of hire.
• Manage deliveries: order, receive, unload, store, and prepare products for display and sale.
• Rotate stock according to FIFO (first in, first out) to ensure freshness.
• Control storage to minimize shrink and damage.
• Meet merchandising goals in cooperation with store management.
• Assist in scheduling work shifts and breaks to meet payroll targets.
• Adhere to wage and hour policies, maintain records, and respond to reports promptly.
• Monitor refrigeration units to ensure product quality and report issues immediately.
• Engage with customers by offering samples, answering questions, and assisting with product selection.
• Prepare special orders as requested.
• Minimize department expenses without compromising quality or service (e.g., supplies, payroll).
• Use initiative and good judgment to act on opportunities and solve problems.
• Ensure safety, sanitation, and proper food handling standards are met.
• Maintain cleanliness and safety in the work area, reporting hazards promptly.

Secondary Job Functions:

• Verify price accuracy for customers.
• Ensure product labels, signs, and prices are correct and aligned.
• Report theft, shoplifting, unauthorized markdowns, or property damage to management.
• Perform other duties as assigned.

Physical Demands: (per work day)

The physical demands and safety risks are listed below according to their frequency.

Physical Demands

Frequency

Crawling: 0% (N) Never

Pushing/pulling up to 500 lbs., lifting up to 50 lbs., climbing up to 8 feet, kneeling, crouching

1-33% (O) Occasionally

Carrying up to 50 lbs., bending, balancing, stooping, reaching

34-66% (F) Frequently

Handling, fingering, feeling, talking, seeing, hearing, smelling

67-100% (C) Continuously

Safety Risk Factors

Frequency

Occasional exposure to loud noise, clutter, skin irritants, toxic substances, dust, fumes, sprays, and cleaning solutions

1-33% (O)

Twisting, back/neck movements, slippery floors, sharp objects

34-66% (F)

Use of hazardous equipment (e.g., mechanical moving parts)

67-100% (C)

Machines, tools, and equipment used:

Food processor, grill, slicer, knives, utensils, case cutter, warmer, oven, fryer, smoker, scales, mixer, shrink wrap, pallet jack, power jack, pressure washer, trash compactor

Repetitive Actions:

Continuous movement of the entire body

Working Conditions: Inside environment, possibly cold or hot temperatures.