Kirtland Customer Experience Associate, $15.00/hr - Continuous Hiring

Aafes; Albuquerque (NM); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Holiday Premium Pay

Mass Transportation Reimbursement

Associate Transfer Program (ATP)

Paid Parental Leave

Paid Military Leave

Personal Accident Insurance

FMLA & Administrative Leave

Employee Assistance Program (EAP)

Job summary

The Army & Air Force Exchange Service (the Exchange) is seeking a Customer Experience Associate to join the team at bases worldwide. You will greet customers, assist at the lane, process transactions accurately, and help bag merchandise while staying engaged with shoppers.

Benefits include comprehensive health coverage, paid time off, life and disability insurance, a pension/401K plan, transit benefits, and base access.

Qualifications

• Completion of High School or the equivalent.
• Ability to learn and adapt to current technology needs.
• Ability to think quickly to answer customer questions.

Responsibilities

• Greet customers with eye contact and a smile at your lane.
• Acknowledge waiting customers to let them know you’ll be with them.
• Complete transactions accurately and engage customers during conversations.
• Assist customers by bagging merchandise and moving large or heavy items.

Skills

Tech adaptability

Customer service

Education

High School diploma or equivalent

Job description

As a Customer Experience Associate at the Exchange, you will be a part of an award-winningteam. We are committed to hiring our military members and their families, along with anyone that wants to give back to those that serve. We offer various retail opportunities- from front-end cashiers or working in our various departments, to our Express and Class 6 stores. And by joining us, you’ll be a part of something great- we give back 2/3rd of our earnings annually to the military.
We offer flexible scheduling, comprehensive medical, dental, life and disability insurance, paid time off, shift differential/holiday pay, and a traditional pension and 401K plan for qualifying associates. You’ll also have access to the base and its facilities, our Mass Transit program, and status as an employee of the DoD.

So, what can you expect as a Customer Experience Associate at the Exchange?

• Greet every customer with eye contact and smile in your authenticway.
• Acknowledge every waiting customer as soon as they arrive to your lane to let them know you’ll be right withthem.
• Complete transactions accurately and efficiently while engaging customers in appropriateconversation.
• Help customers by following the proper procedure for bagging merchandise and moving large or heavyitems.

We know that you can work anywhere. However, working at the Exchange is the start of something great! While you make it easy for our customers, we focus on you and your development! Our people make us who we are. We want to see you grow, so we put growing together at the forefront of everything we do. It is our duty to provide you with the tools and resources that you need to succeed. Joining the Exchange means joining a team that is devoted to you!

Job Qualifications:

• Able to learn and adapt to current technologyneeds.
• Able to think quickly on the spot to answer customerquestions.

We offer the following benefits for this position:

• Holiday Premium Pay (Double Pay)
• Mass Transportation Reimbursement
• Associate Transfer Program (ATP)
• Paid Parental Leave
• Paid Military Leave
• Personal Accident Insurance
• FMLA & Administrative Leave
• Employee Assistance Program (EAP)

*Some of the benefits listed above are subject to specific shifts and approvals per internal policies. Please contact HR for details.

Who We Are

The Army & Air Force Exchange Service, also known as “the Exchange,” is the retailer on US Army and Air Force installations worldwide. An $8 billion enterprise ranked among the top retailers, the Exchange operates department stores, convenience stores, restaurants, movie theaters and an internet shopping site to serve Soldiers, Airmen and their families. In addition to US bases in Germany, Italy, England, Turkey, South Korea and Japan, the Exchange operates stores for US troops in Iraq, Afghanistan and other countries in the region. The Exchange ensures Soldiers and Airmen have access to US goods and services, wherever they serve.

Job Qualifications

Completion of High School or the equivalent.