Kiosk Rental Agent

Shelby American, Inc.; Salt Lake City (UT); On-site; USD 30,000 - 45,000; Full time

Job summary

Join a family-owned car rental company with over 45 years in the industry as a Kiosk Counter Agent. In this full-time role, you will provide exceptional customer service at Salt Lake City International Airport, assisting customers with their rental returns and ensuring a smooth process. This position offers lucrative incentives, full benefits after 60 days, and opportunities for career advancement. With a focus on teamwork and minimal hierarchy, you will be an essential part of a confident and skilled team dedicated to delivering the best rental experience. If you thrive in a fast-paced environment and enjoy engaging with customers, this is the perfect opportunity for you.

Benefits

Lucrative incentives

Full benefits after 60 days

Paid time off

Paid vacation hours

Paid holidays

Opportunities for career advancement

401K retirement benefits with company match

Skillset development

Qualifications

• Experience in customer service, retail, or hospitality preferred.
• Ability to work independently and handle stress effectively.

Responsibilities

• Assist customers with rental returns and address inquiries.
• Monitor inventory and check vehicle conditions.
• Promote upgrades and additional services to enhance customer experience.

Skills

Customer Service

Communication Skills

Problem Solving

Data Entry

Inventory Management

Education

High School Diploma or Equivalent

Job description

Description

Budget Car and Truck Rental of Utah is currently hiring for Kiosk Counter Agents at our Salt Lake City International Airport.

As a kiosk counter agent, you will be greeting and assisting customers through the rental return process, ensuring a smooth and safe traffic flow. You will walk around the vehicle and look for damage, check mileage, fuel level, and close out contracts. Earn incentives closing contracts and discovering damage done to vehicles.

This position will be working a swing shift, i.e., 4PM-12AM.

Full Time Benefits:

• Lucrative incentives.
• Full benefits after 60 days of employment.
• Paid time off.
• Paid vacation hours.
• Paid holidays.
• Opportunities for career advancement within the company.
• 401K retirement benefits with company match.
• Build your skillset.

Key Responsibilities:

1. Customer Service: Assist customers with rental return and rental processes, address inquiries, and resolve any issues that arise.
2. Inventory Management: Monitor and manage inventory of rental vehicles, including logging vehicle returns and checking for damage or cleanliness.
3. Sales: Promote upgrades to a more premium car; advising customers on protection product services and additional services to enhance the customer experience.
4. Data Entry: Enter and update customer information, rental agreements, and other relevant data into the system accurately and efficiently.
5. Problem Solving: Address any issues that arise, such as customer disputes, vehicle disputes, vehicle availability, or system malfunctions.
6. Compliance: Ensure all operations comply with company policies and procedures, as well as local regulations.
7. Communication: Coordinate with staff to ensure a smooth transition and effective handover of responsibilities.

This description is not an all-inclusive description. Incumbent may be subject to additional tasks and responsibilities that management deems appropriate.

Family owned and operated for over 45 years, we are the largest car rental franchise in the United States. Hands down we have the best and most confident team in the industry. We are a global brand combined with entrepreneurial benefits. We don’t believe in many levels of hierarchy. From our corporate office to every location, each employee is essential to our operation. People are our greatest asset.

Requirements

• High school diploma or equivalent required.
• Previous experience in customer service, retail, or hospitality; within the car rental industry is ideal.
• Ability to work independently with minimal supervision.
• Excellent communication and interpersonal skills.
• Ability to handle stressful situations calmly and efficiently.
• Valid driver’s license with clean driving record (no more than 2 incidents/accidents in last 3 years).
• Must be 18 years of age and legally authorized to work in the United States.
• Hiring is contingent on passing a complete background check and drug screen.